VIREN SHAH

*** **** ****** ** **********, SC ****4 269-***-**** adwki7@r.postjobfree.com

Project Management Leader Specializing In

Engineering, Quality Control, Strategy, & Business Operations

Results-driven, self-motivated, and innovative project manager with strategic planning and program implementation experience in environmental engineering, program development, compliance and risk, client engagement, waste management, document management, and systems integration. Strong qualifications in manufacturing and industrial project management, environmental protection, risk management, permits, and safety. Influential and consultative communication style that engages key stakeholders and allows for confident decision-making. Strong problem solver committed to driving positive change and implementing improvement projects aligned with company sustainability initiatives and policies. Highly capable of establishing and accomplishing objectives within specified timeframes with little management oversight.

Environment & Energy Strategic Planning Quality Assurance Risk Management

Process Improvement Six Sigma/Lean Budgetary Control Resource Allocation

Safety & Compliance KPIs & Goalsetting Report Writing Root Cause Analysis

Inspections & Audits Sustainability Process Engineering Science & Systems

National Pollutant Discharge Elimination System (NPDES), EPA, Clean Water Act (CWA), Stormwater Pollution Prevention Plans (SWPPPs), SS4, Spill Prevention, Control, and Countermeasure (SPCC) compliance, OSHA, HAZWOPER, Surface Water Quality Standards, Total Maximum Daily Loads (TMDLs), GZA RCRA Hazardous Waste Management, Dale Carnegie Training

Huntington National Bank • Benton Harbor, MI 7/2022-Current

Customer Experience Banker

Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up

program, outbound calling and sourcing referrals from customers and partners. Manage customer bank accounts: open, close and

oversee transactions. Resolve issues with banking services and accounts, refer clients to inhouse financial experts as needed and reach out to potential customers to generate new business. Delivered business growth by demonstrating acumen in sales, customer service, relationship management, banking, consumer lending, business banking, communication and presentation.

Key Achievements:

Exceeded company sales goal by 10% per quarter over the course of one year.

Improved customer satisfaction by 12% per quarter, per customer online surveys.

Received “Customer Service Representatives of the Month” award out of 15 other representatives in the area. Results were based on speed, sales quotas, and customer satisfaction.

Maintained customer retention rate 30% by presenting financial products and services to existing and prospective customers

Increased client retention ratio by 30% over the course of three months

Implemented a new waiting strategy and reduce the average guest wait time by 12 minutes

Boosted new customer NPS score by 25% in the 4th quarter

YOGESHWAR, INC. • Benton Harbor, MI 07/2009 – 05/2022

General Manager

Managed day-to-day operations, set strategic direction for a team of 15 direct reports, and oversaw all functions and financial metrics for business with $1M annual revenue. Managed compliance with health, safety, and environmental standards while encouraging a culture of corporate responsibility. Monitored business metrics, including P&L, assets, people, and capital improvement projects. Delivered business growth by managing annual marketing and sales plan, developed and maintained business relationships, and improved customer experience. Generated documentation for policy and procedures, including safety protocols.

Key Achievements:

Identified utility bills as the largest expense category driving the reduction in profitability margin. Developed high priority project to implement energy-efficient products throughout the facility, resulting in $50k savings (reduction of 48% in utility costs).

Led energy efficiency capital improvement projects over $1M annually, including managing materials, labor, permits, and environmental impact procedures.

Achieved an at-capacity rate of 96% by implementing and training employees on customer satisfaction.

Grew the business at a rate of 75% in the first year and achieved a positive cash flow within the initial three years.

Developed facility to be compliant with ADA standards.

Restructured processes to monitor, file, and renew permits, certifications, and licenses, resulting in 0 missed renewals.

Recognized for implementing digital innovation capabilities within the facility.

Reduced customer complaints by 87%, resulting in a customer complaint savings on P&L of $2,700 per year.

Navigated the business through the COVID-19 pandemic with a minimal impact on business revenue and staffing.

AEP COOK POWER PLANT • Bridgman, MI 04/1990 – 07/2009

Environmental Engineering Supervisor (1998-2009)

Environmental Engineer (1994-1998)

Environmental Technician (1990-1994)

Chemical Technician (1990)

Oversaw environmental engagement and compliance sectors for power plant supplying carbon-free electricity across America. Managed a team of 4 technicians and 14 project managers in delivering engineering solutions and providing expertise in environmental programs. Led environmental samples efforts for air, water, and waste. Performed analytical testing for COO, BOD, GC, IPLC, solids, and chemical agents. Conducted groundwater and soil vapor monitoring and sampling. Prepared and maintained records and reports to meet regulatory requirements, evaluated site performance, performed fieldwork surveillances, and approved technical work procedures. Managed project costs, including technical documentation creation and control activities. Participated in the vendor and contractor review and approval activities, on-site visits, audits, and quality assurance programs. Interfaced with contractors, EPA, NRC, state regulatory agencies, and auditors.

Key Achievements:

Achieved distinct career progression through increasingly complex responsibilities.

Served as Project Manager for new on-site waste disposal unit construction build generating $1.5M in annual savings for the plant.

Led client sample data compiling, analysis, and report preparation focusing on product improvement.

Awarded outstanding achievement in support of integrating the environmental, REMP and 301 remediation well sampling into a combined sampling activity.

Developed conceptual ideas into workable and cost-effective solutions that maintained research and investigations of nuclear material.

Traveled extensively to present findings to EPA and developed remediation plans.

PILKINGTON NORTH AMERICA, INC. • Niles, MI 07/2005 – 12/2007

INSPECTION SUPERVISOR

Led team of 10 inspectors for auto glass manufacturer. Performed priming, trimming, bonding, and inspecting services. Served simultaneously as a material handler and established quality control and safety metrics.

AMERICAN NUCLEAR RESOURCES, • St. Joseph, MI 07/1987 – 12/1990

Quality Control Chemistry Technician

Collected and analyzed chemical samples for NPDES, including pH, conductivity, total solids, suspended solids, nitrates/nitrites, ammonia, COD, BOD, and chlorine tests. Created environmental reports for NPDES and EPA.

Northeastern Illinois University • Chicago, Illinois

Bachelor of Science, Environmental Engineering

Sardar Patel University • Anand, India

Master of Science, Organic Chemistry

Bachelor of Science, Industrial Chemistry

Member, American Association of Textile Chemists & Colorists

Previous president, Southwestern Michigan Association

Coordinator, Hinduism of North America Association

Microsoft Office Suite, SharePoint, Google Workspace, Adobe Pro, Photoshop, Ring Central, Zoom, Go-To-Meetings, Cisco, Visio,

QuickBooks, Synixs PM, Comcast, Crump

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