Tech Support

Stephen Mathieu

**** *. ******* ***. *******, IL 60630 Phone: 847-***-**** Email: adwkh4@r.postjobfree.com

Qualifications

** ***** ** ****** **********, 10 years of IT experience, 2 years of management

Extremely productive in a fast pace, high volume, high stress, environment

Great building relationships with customers and delivering exceptional service

Efficient at multi-tasking and prioritizing projects

Advanced knowledge of Windows and various operating systems

Experience

Assurant Chicago, IL

Lead Field Technician (T-Mobile) September 2021 - December 2022

Partnered with T-Mobile to assist customers to process claims for device repairs

Coordinate with upper operations team on processes and procedures for the service and repair program

Assisting the district manager on assignments/projects

Reviewing candidate’s profiles to interview and hire

Serving as a contact point for the district for tech support and additional assistance

Managing operations and inventory stock levels

Coaching technicians to meet performance metrics and goals

Asurion Elmwood Park, IL

Technical Expert (Sprint/T-Mobile) March 2017- September 2021

Triage customers devices, and repairing devices to Original Equipment Manufacture expectations

Controlling and managing inventory levels for a service and repair department

Meeting performance metrics for a service and repair department

Traveling to other stores that are short staff for coverage

Anything Plumbing and Sewer LLC Norridge, IL

Labor Apprentice 1 August 2015- November 2016

Review blueprints, look up building codes, and specifications to plan work

Setting up power tools and equipment along with operating them according to regulations

Accurately measuring and cutting plumbing pipes for waste and water, utilizing proper tools

Lay out to set up plumbing and fixtures to be connected and installed by the master plumber

Moving all materials safely and account for all supplies

Battery Giant Chicago, IL

Sales Associate and Repair Technician April 2014 – July 2015

Analyzing customer issues with their devices or equipment and give them options what they need to do

Installations of car batteries, watch batteries, and other electronic devices batteries

Accepting tech orders to repair either electronics or build battery packs

Assisting customers with add-on sales before closing the sales transaction

Cycle count and maintaining inventory throughout the store

Education

Bloom Township High School

Chicago Heights, IL, Graduated 2005

Certifications

Samsung Mobile Repair Certified

Apple Certified iOS Technician (ACiT)

Apple Certified Mac Technician (ACMT)

CTIA Wise Level 1 & 2 Certification

CompTIA A+

Contact this candidate