Monica Sweetwine

*** ****** ******

Fredonia, New York 14063

716-***-****

adwkfm@r.postjobfree.com

Employment History

Woodforest National Bank – Fredonia, NY (Retail Teller II) – 2021 – Present

Teller Cash Handling & Distribution, Responsible For Buying In, Properly Documenting & Setting Up Your Daily Bag & Drawer, Daily Cash Balancing Of Branches Finances For Previous Day Within Deadline Before Opening & Reaching Out To Branch Connections For Assistance If Cash Does Not Balance ASAP, Ordering Of Required Cash For Weekly Requirements Within Deadlines, Proper Documentation & Regulations Between Every Transaction Between Each Customer, Buying & Selling Of Cash Between Yourself, Other Tellers & The Vault Utilizing Proper Documentation & Regulations, Logging & Depositing All ‘Night Deposit Drop’ Transactions Properly Several Times Daily Including Around Opening, Afternoon, & After Closing, Following Updated Guidelines Regarding Regulations Of Readily Changing Rules Regarding Fraudulent Activity To Watch Out For Or Just Updates On Occurrences Within The Multiple Branches Nationwide, Always Staying Within Your ‘Current Teller Limit’ When Cashing & Depositing Checks & Doing Transactions For Customers Regardless Of The Situation Or The Customer, Reaching Out For Approval From The Proper Sources When Necessary When The Situation Is Beyond Your Scope & Then Properly Following The Direction Given By That Superior Handing Down That Approval To You For That Customer & Documenting The Item With The Name & Branch Of Who & Where The Approval Was Obtained Proving You Yourself Followed All Protocol, Always Making Sure You Have All Documentation Ready For Those You Are Requesting Approval From In Place Before Contacting Them So They Can Then Have A Easy & Smooth Process In Determining There Decision, When Accepting Rolled Coins Always Scan Them With The Proper Scanner To Verify There Isn’t Any Canadian Rolled Within Roll First (If There Is We Cannot Accept That Roll With That Item Within It), Make Friendly & Casual Conversation As You Are Conducting Their Transaction & Look At Their Account As You Have Them On The Screen To See If You Could Possibly Offer Them Any Additional Banking Services Such As Adding A Line Of Credit Or A Savings Account, Etc…, Checking The Pending Folder For Any Items That May Need Further Looking Into, Checking The Next Day & Seven Day Call Back Folders & Completing Those Along With Documenting Them In The Proper System Logs, Checking The Messages That May Have Been Left On The Machine & Completing The Call Backs ASAP (However Always Remember We Never Answer The Telephone As We Are Taking Care Of A Customer), Checking Inventory & Confirming If Stock Has To Be Ordered For The Branch & Placing The Order Within The Deadline, Opening Checking & Savings Accounts For New & Re-Establishment Customers, Taking Payments For Customers Paying ‘Charge Offs’ Accounts Which Have Been Closed & Offering Them The Opportunity To Start Fresh With Opening A New Account If They Don’t Mention It First, Manning The Teller Line & Greeting Potential Customer’s Walking By Offering Them Our Services, Always Following Dual Control Policy During Mandated Times Such As Filling The ATM, Accepting Cash From Loomis, Verifying Cash, Counting Night Drop Envelopes & Bags, & Buying & Sailing Of Teller Bags & All Vault Transactions, Switchboard, Various Other Banking Duties & Responsibilities.

Chautauqua Nursing & Rehabilitation Center – Dunkirk, NY (Medical Unit Secretary) – 2015 – 2021

Daily Documentation Of Resident’s Updates To Their Chart’s, Lab Requisition’s, Outside Specialist’s Appointment’s, EKG Scheduling, X-Ray Scheduling & Various Other Responsibilities. Daily Communications With Floors RN & LPN’s Regarding Any Contact Received From Outside Sources Including But Not Limited To Call’s, Fax’s, Email’s, & Other Communication’s Received Regarding Resident’s Of The Unit That May Or May Not Seem Pertinent To The Medical Well Being Of The Patient While Withholding HIPPA Laws. Having All Labs, Notes, EKG’s X-Rays, Medical Record’s From Outside Visit’s Etc…Properly Filed In Each Resident’s Chard Daily Or Atleast Before The Day Of The NP & Doctor’s Visit So That Everything Is In Place For Any Possible Emergency & Any Shift To Refer To If That Resident Had To Possibly Be Sent Out For An Emergency, Scheduling Of Outside Appointment’s With Specialists For Each Resident On The Unit, Communicating Those Communications With Families Of Those Resident’s, The RN of the Unit & Scheduling Of The Transportation For That Resident Along With Transport Aide (If The Family Of That Resident Doesn’t Prefer To Take Them Themselves), Rescheduling Of Any Necessary Appointment’s Including The Rescheduling Of The Transport Aide & Transportation When Necessary Upon Emergency Or Doctor’s Or Nurses Discretion, Updating The Documentation Logs & Proper Computer System Logs Regarding Any Reschedules & New Appointments. Communication With Business Office Regarding “Petty Cash” & Other Funds Necessary Regarding Each Resident Involving Necessity For Various Things Ranging From Transportation, Beauty Shop Funds, Country Store Shopping Cash & Other Necessities & Activities Which May Require Direct Funds From Resident’s Account’s. Contacting Insurance Companies When Necessary, Involving Discrepancies & Issues With Resident’s Coverage, Forms & Accounts. Responsibility For Contacting Coroner At Times When A Resident Passes Away If The RN Was Busy Contacting The Family, At Times Responsible For Assisting The Coroner Upon His Arrival To Pickup The Departed Resident & To Direct Guide, Assist & Help To Provide With As Much Privacy & Dignity As Possible Throughout The Completion Of His Trip Including Reminding Him To Sign The Proper Documentation & Helping To Get Word To The Working CNA’s To Keep The Other Resident’s Occupied & Distracted Until We Could Successfully Get The Departed Removed From The Floor Without Upsetting Any Other Resident, Assisting With Transporting Resident’s To Function’s Within The Facility (Pre & Post COVID) Following Guidelines To Visit Family, Enjoy Entertainment, Participate In Activities, Etc… Be Prepared To Cover Multiple Units If We Were Short Of One Or More Of The Other Unit Secretaries, Assisted With Feeding & Helping As Witnessing To CNA’s To Transport Using Lifts For Toileting & Transferring Resident’s To Bed & Their Chair’s, Medical Records Department Responsibilities Involving Assisting Our Manager In Updating Posting & Filing Of Meticulous & Everchanging Up To Date Records, Various Other Duties Changing On A Daily Basis, Various Other Clerical Medical Duties.

Monica Sweetwine

290 Temple Street

Fredonia, New York 14063

716-***-****

adwkfm@r.postjobfree.com

Independent Health Of WNY – Depew, NY (Red Shirt Customer Service Representative) – 2014 – 2015

Customer Service Representative, One On One Direct Communication In Direct Center Where Customer’s Walk In To Inquire About Health Insurance

Ask Questions, Pros, Cons, Benefits & Try To Find The Right Fit For Them During Open Enrollment Period, Outside Of Open Enrollment Period We’d Make Calls To Those Who Are Inquiring Through Phone Calls About Insurance, We’d Provide The Customer With A Thorough Description Of Each Of The Plans Available & Why One Plan May Be Better Than Another For Them & Then Make It As Easy Of A Transition As Possible In Assisting Them From Going From One Plan To Another & Explain Thoroughly What They Should Expect During The Next Few Weeks During The Beginning Of Their New Or In Some Cases The Re-Newed Plan, Assist With Switchboard Various Other Duties.

Buffalo Niagara International Airport/ Standard Parking – Cheektowaga, NY (Cashier/ Customer Service) – 2011 – 2015

Cashier/ Customer Service Representative Long Term Parking At The Buffalo Niagara International Airport, Cashier Duties, Including But Not Limited To Buying In & Proper Documentation Of Paperwork Of Opening Of Drawer At Beginning Of Shift, Validating & Assisting Customer’s With Handicap, Long Term, Guidance To Short Term & Assistance If A Break Down Should Occur To Reach Out Via Dispatch For A Tow Or Jump If Needed, Responsible For Balancing Drawer & Completing Proper Paperwork At Closing Of Shift & Turing In All Shift Tickets & Documentation, Assist With Switchboard Various Other Duties.

New Penn Motor Express – Williamsville, NY (Administrative Assistant) – 2000 – 2014

Processing Of Local & Long Haul Driver’s Paperwork & Setup & Distribution Of Mobile’s To Local Driver’s, Dispatching Calls, Customer Service Calls, COD Calls, Courtesy Calls, Interline Communication Calls, DRC Calls, Calls Notifying Local Hotel When Long Haul Driver’s Arrive At Terminal And Are Ready To Be Picked Up & Taken To The Hotel, Assisting With Payroll & Generating Of Time Cards & Documentation, Printing & Posting Of Daily Reports & Logs, Assisting With Petty Cash, Assisting With OS&D, Ordering Office Supplies, Contacting & Keeping Lines Of Communication Open Regarding Delays & Issues With Interline Trucking Companies That We Worked Directly With, Assist With Switchboard, Various Other Duties.

Marine Midland Mortgage – Depew, NY (Mortgage/Escrow Clerk) – 1997 – 1999

Clerical, Customer Service, Administrative Duties Including But Not Limited To Call Center, Checking The Status Of Customers Accounts, Issues With Their Accounts, Troubleshooting Customers Accounts & Directing To The Proper Departments If Further Assistance Was Needed After Speaking With Our Department, Offering Additional Services When The Opportunity Should Arise Which May Assist Particular Customer’s Specific Situations, Switchboard, Various Other Customer Service Duties.

AIDS Community Services Of WNY – Buffalo, NY (Data Entry Clerk/ Medical Office Assistant) – 1994 – 1996

Alpha/Numeric Data Entry, 10 Key Punch Data Entry, Mail Processing & Distributing, Copying, Filing, Faxing Stuffing Envelopes, Setup For Events, Assisting With Switchboard.

Blood Draw, Urinalysis, Chart Filing, Requesting Lab Requisitions, Scheduling Appointment’s, Centrifuging, Prepping Doctor Visit Room’s, Direct Communication With Doctor & Nurse Practitioner, Responsibility Of Making Sure Patient’s Properly Completed Forms, Various Other Medical & Administrative Duties.

American Lung Association Of WNY – Buffalo, NY (Summer Youth Aide) – Summer’s Of 1990 & 1991

Various Clerical, Administrative Duties Including But Not Limited To Copying, Filing, Faxing, Stuffing Envelopes Various Other Office Duties Through Program Set Up By Buffalo Mayor Summer Youth Program.

Monica Sweetwine

290 Temple Street

Fredonia, New York 14063

716-***-****

adwkfm@r.postjobfree.com

Education Background

Erie Community College North Campus (2000 – 2001) Phlebotomy

Amherst, NY National Certification Phlebotomy

Bryant & Stratton College Amherst Campus (1998-1999) Administrative Assisting

Amherst, NY Associates Degree Administrative Assisting

Bryant & Stratton College Buffalo Campus (1994-1996) Medical Assisting

Buffalo, NY Medical Administrative Assisting

Hutchinson Technical Central High School (1990-1994) Bio-Chemical Technology

Buffalo, NY Engineering Technology

Awards & Acknowledgements

National Honor’s Society High School Certificate Winner 1994’

Dean’s List (Multiple Semesters Between 94-96 & 98-99 & Bryant & Stratton For GPA of 3.6+)

National Certification Phlebotomy 2001’

Recognized As ‘Banker Of The Month Twice Within 1 Year’ Nationally During My Retail Teller Position

Preparation To Take Notary Republic Exam

Training & Skills

Typing 65+wpm, Alpha/Numeric Keypunch, Proficient In Various Computer & Medical Computer Based Systems, ICD-9 & ICD-10 Coding, COVID Testing Preparation & Distribution To Lab, Urinalysis, Centrifuging, Phlebotomy, Collecting Of Vitals (Temp, BP, Pulse, Respirations), Working Within & Understanding The Importance & Concept Of HIPPA & OSHA Mandates & Laws, Ability To Meet Deadlines, Switchbard Up To 9 Active Lines, Scheduling Appointments, Scheduling Transportation, Banking Teller Duties, Banking Mortgage Duties, Setting Up Checking & Savings Accounts, Offering Of Additional Services To Current & New Customers Such As Loans Or Other Benefits They Maybe Eligible For & Explaining The Benefits Of Those Services, Muli-tasking On A Regular Basis, Possessing A Team Playing Attitude, Always Willing To Hear Out What A Customer Has To Say (Even If They’ve Made A Mistake They Feel Heard & Then You Can Explain To Them Why The Process Isn’t The Way They Thought It Was, Various Other Skills & Training

References Furnished Upon Request!

Good Day Ladies & Gentlemen,

A little about myself is that I am a woman who has a very versatile background in both my educational and my employment history. I can

proudly say that I have more than thirty consecutive years under my belt ranging in everything from customer service, clerical, administrative,

medical administrative, mortgage, cashier, health insurance and even banking.

I hold great pride in being an individual who was raised that I give respect with intention of getting it back and that if you work hard eventually

good things will come your way.

As I stated the thirty plus consecutive years of employment also came along with returning to college several different times for different things,

raising a family and helping with my ailing parents.

I have always possessed a team player attitude and wholeheartedly believe that alone can make or break communication between co-workers

and definitely a company. I have always been told that I am generally more friendly than the ‘average’ person however I do possess the ability

and backbone to stand up for myself as well as others when necessary.

I grew up very humble and feel very grateful to my parent’s that I did; however, with the dramatic changes occurring in the world around us

every day and with myself starting to get older now I feel that I am seeking a position where I can feel some type of stability and where I could

feel ashough I was earning a decent wage which is at very least comparable to what I’m witnessing some high school graduates with no or very

little employment background getting.

As I stated I am not afraid to work hard and always have been and always will be humble but I feel at this stage of my life with the consecutive

background I have that I should atleast start working to find that type of stability for myself.

If I sound interesting to you, please don’t hesitate to reach out to me and I will definitely get back to you. Thank you; in advance for your time

and possible consideration.

Contact this candidate