Office Assistant Customer Service
Resume:
High School Diploma:
LAKE TAYLOR HIGH SCHOOL
Norfolk, VA
adwkfa@r.postjobfree.com
Detroit, MI 48219
Skills
• Document Control
Electronic Document
Preparation
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• Vendor Invoicing
• File Systems Coordination
• Data Management
• Friendly, Positive Attitude
• Team Building
• Critical Thinking
• Organizational Skills
• Microsoft Office
• Customer Service
Education And Training
Hard-working professional with 3.5+ years of experience and a proven knowledge of customer communications, customer satisfaction, and customer service. Aiming to leverage my skills to successfully ll the Customer Service role at your company. Rocket Mortgage. - Payoff Specialist
Detroit, MI
07/2022 - 03/2023
Successfully ordered and process payoffs in systems. Rocket Mortgage. - Senior Documentation Specialist Detroit, MI
10/2019 - Current
PONDAROSA STEAKHOUSE, Pondarosa
Oak Park, MI
06/2016 - 11/2016
Peter's Rock Church - OFFICE ASSISTANT
Detroit, MI
02/2015 - 12/2015
Sharnig Baker
Summary
Experience
Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
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Performed administrative functions for assigned accounts, recorded address changes and purged records.
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• Inspected and proofread documents to check accuracy.
• Maintained documents by managing files following established procedures. Collected and organized documentation within logical groupings or categories to facilitate ease of access for stakeholders.
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• Created technical documents and updated throughout document lifecycle.
• Maintained accuracy and efficiency with hourly goals.
• Hosted team huddles to engage team members to use best practices. I had the pleasure of greeting and escorting guest to tables.Took accurate food and drink orders had the responsibility of organizing and cleaning the food preparation areas/Arrange table settings and maintain a clean dining area.Communicated each order detail to the kitchen sta
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Deliver checks and collect bill payments.Provide excellent customer service to each guest.
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• Greet visitors and staff .Attend meetings and church engagements.
• Manage church calendar and bulletin for members and Sunday services. Pebble Creek Apartments - Leasing Professional
Southfield, MI
06/2012 - 07/2014
Conducting tour of the property and apartments.Inputting various information into data base, also updating work orders for maintenance and management Assist the Pastor with paperwork.Answering phone calls and delivering messages to the appropriate department heads.Making phone calls to the appointed people under the direction of the
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Pastor.Organize bills and other documents.Organize and maintain the information of members and visitors.Help other departments and members with coordinating activities.Kept line of communication open with the Pastor and leadership.Maintained incoming mail an emails, and prepared outgoing mail and emails.
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Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
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• Contacted and followed up with tenants on renewal notices.
• Prepared proper documentation for screening potential tenants to qualify Quick problem solving for residents and potential residents.Communicating with other team members and maintenance to create a resolution of issues.Updating Kiosk so residents are aware of any events that are open to them.Working with other team members to help keep residents happy and solve any problems to the best of my ability.
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Contact this candidate