Call Center Network Specialist

Sidney Odom

***** ********** ***** *****, *********, 33578, 770-***-****, adwkep@r.postjobfree.com

SUMMARY Accomplished Technical Sales Management Executive with significant experience in all aspects of technical IT solution delivery, account management, contract negotiation, business development, relationship development, and revenue generation. Expertly consults with client management to prioritize activities and fulfill objectives. Proven track record of creating and accelerating revenue/sales growth, cultivating new business opportunities and excelling in highly competitive markets. Experienced in enterprise, service provider, MSO, ILEC, CLEC, healthcare, state and local government, education, and power utility vertical markets. EXPERIENCE

Jan 2018 — Present Founder, Odom Consulting Group Riverview, FL

• Successfully migrated 20,000 workstations from Windows 7 to Windows 10 in three months.

• Installed and configured network infrastructure for five SMB’s in six weeks with no downtime or service interruption.

• Troubleshot system issues on WorkMarket assignments within 24 hours of notification on 80% of cases resulting in a successful resolution rate of 99%.

• Performed proactive maintenance checks resulting in an increase in server uptime by 15%.

• Optimized bandwidth utilization across the networks of my clients by 22%, leading to increased efficiency and productivity levels for end users accessing data over the networks Jan 2012 — Dec 2017 Technical Engineer, Universal Network Specialist Cumming, GA

• Successfully managed the installation of 2,000 Kroger sites in a given region

• Increased network security for BP stations by 30% within three months

• Developed and implemented a BDR system that improved uptime from 60% to 95%

• Reduced downtime at Kroger stores by 45%, while increasing customer satisfaction rates by 20%

• Delivered on-site consulting services to healthcare facilities, resulting in cost savings of 15%.

• Facilitated an increase in data speeds across multiple environments by 25%.

• Designed and deployed wireless solutions with a success rate of 97%. Mar 2010 — Nov 2011 BDR / Technical Sales Engineer, P&N Technologies Duluth, GA

• Increased sales by 102% through successful selection and implementation of new IP products.

• Generated $1M in revenue through WLAN solution for major healthcare provider.

• Developed training, support systems and end user solutions for PCI / HIPPA / SOX engagements and IP infrastructure projects.

• Managed BDR, unified communications, call center applications implementations with a 100% success rate.

• Resold EMR software from McKesson to small physician practices along with BDR systems resulting in increased ROI of 30%.

• Facilitated customer onboarding process while ensuring compliance to industry standard regulations. Oct 2007 — Feb 2009 Senior Account Manager - Enterprise Wireless, Motorola

• Achieved a 110% revenue growth within the assigned $9M quota

• Generated 2,000 new customers for big box retail stores

• Secured security compliance through AirDefense Intrusion Protection Systems and firewalls for multiple clients

• Implemented PCI / HIPPA / SOX requirements across all projects

• Delivered over 50 technical presentations to enterprise clients

• Developed and designed comprehensive technical solutions for various vertical markets

• Successfully supported implementation of wireless and TEAM (Total Enterprise Access Mobility) solutions throughout entire lifecycle

Oct 2004 — Feb 2009 Technical Account Manager, Eclipsys Atlanta, GA

• Achieved sales of $1.2M on Vocera VoIP project, the largest in company's history

• Closed 800 Cisco wireless APs to support VoIP project

• Delivered successful implementation of a $1.7M VoIP solution for Broward County Healthcare

• Increased customer satisfaction ratings by 10% over 6 month period

• Secured 10 new customers within first 6 months of employment

• Drove 50% increase in revenue through increased market share and product adoption rate

• Accelerated time to market for new products by 20%, resulting in 30% reduction in costs Jan 1994 — Aug 2004 Technical Account Manger, 3Com Corporation Atlanta, GA

• Successfully closed $2M CDMA opportunity at BellSouth International in Bogota, Colombia.

• Closed $3M sale comprising the largest commercial DSL transaction in company’s history.

• Achieved 98% customer satisfaction rating over a 12 month period from feedback surveys and reviews from customers

• Generated an average of 10-15 new sales leads per month on behalf of the company through networking events

• Increased overall revenue by 30% for 3Com Corporation within two years

• Exceeded quarterly performance targets by 20% on average every quarter within one year

• Developed innovative marketing solutions that increased conversion rate by 25%

• Implemented cost-cutting strategies that decreased expenses by 15%. EDUCATION Business Science, University of Georgia Athens, GA PROFESSIONAL

DEVELOPMENT

Motorola Wireless Products Certification • Target Account Selling • Solution Selling • ACD Platforms • CRM Applications • 3Com Solutions Associate • 3Com Network Telephony Specialist • 3Com University TechConnect • 3Com Superstack 3 Firewalls • 3Com NBX LAN Telephony • Performance Management • Configuring TCP/IP & Accessing the Internet • 3Com CERTIFICATIONS Cisco Sales Engineer (CSE)

Cisco Certified Network Associate (CCNA)

Project Management

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