Administrative Assistant Customer Service
Resume:
Monica Cruz
Accounts Specialist - FUSION AIR CONDITIONING & APPLIANCE SERVICE LLC
Coral Springs, FL 33065
***************@*****.***
Customer Service Specialist who goes above and beyond basic administrative tasks and takes on multiple projects at
once. Excellent work ethic and strength in boosting company morale. Authorized to work in the US for any employer
Work Experience
Dispatch Account Manager
FUSION AIR CONDITIONING & APPLIANCE SERVICE LLC
February 2016 to Present
3800 Inverrary Blvd Suite 400-J
Mastery of customer service management systems and databases. Dispatch technicians to/current worksite.
Resolved service, pricing and technical problems for customers by asking clear and specific questions. Prepared reports and communication for senior management and clients. Scheduled all appointments, appearances and briefings. Managed office supplies, vendors, organization and upkeep. Answered and managed incoming and outgoing calls while recording accurate messages. Organized all new hire, security and temporary paperwork. Claims Administrator
GLOBAL INVESTMENTS AND MANAGEMENT, CORP - Pompano Beach, FL October 2013 to December 2015
33064
Answering inbound calls for customer placing/inquiring about a claim. Making outbound calls to update claimants on their existing claim. Registering invoices.
Submitting claims, purchase orders, and work orders via email. Effectively managed a high-volume of inbound and outbound customer calls. Addressed and resolved customer product complaints empathetically and professionally. Gathered and verified all required customer information for tracking purposes. Met or exceeded service and quality standards every review period. Administrative Assistant/Receptionist
Consumer Services America - Pompano Beach, FL
April 2010 to May 2013
33060
Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
Ordered and distributed office supplies while adhering to a fixed office budget. Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.
Managed office supplies, vendors, organization and upkeep. Directed guests and routed deliveries and courier services. Helped distribute employee notices and mail around the office. Maintained a clean reception area, including lounge and associated areas. Education
Associate of Science in Medical Assistant
Florida Career College - Margate, FL
2013
High School Diploma
Seagull High School - Fort Lauderdale, FL
2010
Skills
Microsoft Office (8 years), Quickbooks (7 years), Google Work Apps (7 years), Bilingual (10+ years), Customer Service, Scheduling, Logistics, Dispatch
Additional Information
Skills
Administrative/Office Professional phone etiquette Basic Computer Functions Excellent communication skills Microsoft Applications Database management
Office Equipment Operation: Copying, Printing, Customer service-oriented Scanning, Emailing, & Faxing Flexible
Filing paperwork Works well under pressure
Highly Organized Excellent planner and coordinator Report analysis
Project planning
Bilingual
Contact this candidate