Monica Cruz

Accounts Specialist - FUSION AIR CONDITIONING & APPLIANCE SERVICE LLC

Coral Springs, FL 33065

adwkem@r.postjobfree.com

954-***-****

Customer Service Specialist who goes above and beyond basic administrative tasks and takes on multiple projects at

once. Excellent work ethic and strength in boosting company morale. Authorized to work in the US for any employer

Work Experience

Dispatch Account Manager

FUSION AIR CONDITIONING & APPLIANCE SERVICE LLC

February 2016 to Present

3800 Inverrary Blvd Suite 400-J

Mastery of customer service management systems and databases. Dispatch technicians to/current worksite.

Resolved service, pricing and technical problems for customers by asking clear and specific questions. Prepared reports and communication for senior management and clients. Scheduled all appointments, appearances and briefings. Managed office supplies, vendors, organization and upkeep. Answered and managed incoming and outgoing calls while recording accurate messages. Organized all new hire, security and temporary paperwork. Claims Administrator

GLOBAL INVESTMENTS AND MANAGEMENT, CORP - Pompano Beach, FL October 2013 to December 2015

33064

Answering inbound calls for customer placing/inquiring about a claim. Making outbound calls to update claimants on their existing claim. Registering invoices.

Submitting claims, purchase orders, and work orders via email. Effectively managed a high-volume of inbound and outbound customer calls. Addressed and resolved customer product complaints empathetically and professionally. Gathered and verified all required customer information for tracking purposes. Met or exceeded service and quality standards every review period. Administrative Assistant/Receptionist

Consumer Services America - Pompano Beach, FL

April 2010 to May 2013

33060

Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.

Ordered and distributed office supplies while adhering to a fixed office budget. Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.

Managed office supplies, vendors, organization and upkeep. Directed guests and routed deliveries and courier services. Helped distribute employee notices and mail around the office. Maintained a clean reception area, including lounge and associated areas. Education

Associate of Science in Medical Assistant

Florida Career College - Margate, FL

2013

High School Diploma

Seagull High School - Fort Lauderdale, FL

2010

Skills

Microsoft Office (8 years), Quickbooks (7 years), Google Work Apps (7 years), Bilingual (10+ years), Customer Service, Scheduling, Logistics, Dispatch

Additional Information

Skills

Administrative/Office Professional phone etiquette Basic Computer Functions Excellent communication skills Microsoft Applications Database management

Office Equipment Operation: Copying, Printing, Customer service-oriented Scanning, Emailing, & Faxing Flexible

Filing paperwork Works well under pressure

Highly Organized Excellent planner and coordinator Report analysis

Project planning

Bilingual

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