Customer Service Accounts Receivable

Stephanie Y. Jolley

** ***** ******

Ormond Beach, FL 32174

386-***-**** *******************@*****.***

Financial Management – Account Services

Former employee of the year and seasoned professional with a twelve-year record of providing exceptional account services, collections management and financial business leadership. Decisive, strategic, and performance driven with strengths in personnel management, organizational troubleshooting and collections conflict resolution. Successful history of developing and strengthening teams, departments and community relationships while supporting diversity. SKILLS

Strong oral and written communication skills, Multi-tasker, Proficient in Google Sheets, Excel, Word, Outlook, Carlib, Quickbooks, ACT, Time Source, Paychex and Paycom EXPERIENCE

April 1, 2019 - Present Industrial Laundry Services Equipment, LLC Ormond Beach, FL Remote Accounts Receivable Manager

• Responsible for entering all New Customers and processing New Customer Credit Applications.

• Processing all Vendor Packets to set Industrial Laundry Services Equipment as a Vendor.

• All EFT/ACH Bank verification of payment/apply payment and record deposit in Quickbooks, Business Central and FieldPoint.

• Process, batch and record all Credit Card payments in Quickbooks.

• Weekly Accounts Receivable Aging Report

• Responsible for all invoice disputes, customer service and all general correspondence.

• Responsible for all Collections of past due invoices by calling, emailing and sending certified letters. Keeping a record of all collection efforts.

• Sending Invoices – double checking invoices for accuracy, printing, mailing and emailing to customer.

March 10, 2010 – April 1, 2019 StoneMor Partners Ormond Beach, FL Regional Supervisor Account Services

• Provided supervision for the Regional Office Team of the Southeast Territory (FL, GA, AL, AR, MS, TN, KY, NC, SC, OH and WV), overseeing staffing, training, goal development, staff relations, employee counseling and performance appraisals. Gathered data and prepared reports to accurately track department productivity and delinquency levels.

• While maintaining an 80% current status for the overall Accounts Receivables, my department assisted over 164 field locations with account support. Support which included: credits, burial amounts, payoffs, adjustments and contract errors while remaining compliant with state laws. We also handled customer complaints with grace, professionalism and follow through.

• Before forwarding to the Home Office Accounting Department each month, End of Month reports were exported into excel spreadsheets that I created along with combined totals for specific Florida locations.

• Audited and Reconciled pre-need accounts prior to and after converting into Stonemor’s system for maintaining.

• Created demand letters, both soft and hard with dignity and respect.

• Implemented company procedures for pre-need to at need contracts. EDUCATION

1992 – 1993 University of Hawaii Aiea, HI

1995 Solano Community College Suisun, CA

AWARDS/ ORGANIZATIONS

07/2011 Lohman Funeral Homes Employee of the Month 2011 Lohman Funeral Homes Employee of the Year

2012 Junior League of DB New Member

Contact this candidate