PROFESSIONAL SUMMARY

Tinesha is a hardworking certified administrative healthcare professional with a full understanding of ICD-10 & ICD-11-CM and CPT HCPCS coding procedures, who has years of accomplished measurable results while leading teams in a diverse environment where customer service was essential to business operations. Tinesha possesses a comprehensive background in record management, payroll, and mail management derived from domestic and global operations, and she constantly researches and educates herself around cutting-edge healthcare, human resources, and technology skills, while improving her healthcare acumen and presentation skills. As if all of this was not enough, she served her community as a Park Ranger to keep her skills as sharp as possible, and as a result, Tinesha is extremely confident that she will be an asset to your organization and leadership team right away.

SKILLS

Ability to maintain accuracy and production standards.

Resourceful, organized, with great attention to detail, and an ability to multi-task

Proficient with Microsoft Office Suite

Time management and prioritization skills.

Excellent oral and written communication skills.

Successful tenure in Customer Service and the ability to demonstrate empathy and compassionate.

Great partnership and communication skills.

Negotiation skills.

Great with technical skills and problem-solving skills.

Analytical skills.

Medical terminology

Insurance terminology

HIPAA/Patient confidentiality

Medicare, Medicaid, and private insurance claims.

EDUCATION

LearnKey St. George, UT. NOV 2022

Certification in Medical Billing and Coding

Certification for Medical Administrative Assistant

Ashford University Chandler, AZ. JUN 2020

Bachelor’s degree of Science in Psychology

PROFESSIONAL EXPERIENCE

US Department of Veterans Affairs New York, NY. JUL 2022 - Present

Program Support Assistant

Obtaining medical information from patients, and coordinating information and actions related to patient care and services. Ensuring encounter forms are completed in order to obtain appropriate workload credit.

Establishing and maintaining medical outpatient and inpatient charts as well as administrative records. Monitoring both inpatient and outpatient appointments for areas of responsibility.

Manages the scheduling, canceling, and the re-scheduling of patient's appointments and/or consults. Entering data for patents who become "no-show" and processing that information.

Uses the Veterans Health Information & Technology Architecture (VistA) to access information in the Medical Center computer system. Monitoring electronic wait lists and preparing patients for clinic visits. Verifying and updating of patient demographics and insurance information.

National Park Service New York, NY. NOV 2015 - JUN 2022

Park Ranger

Prepared payroll for maintenance and interpretive staff members. Prepared monthly billings, setup accounts for new services, end of week and yearly balancing out of accounts and reports, daily cash, receipts, reports, and transfers.

Provided guided tours and also special events of four different sites: the Castle Clinton, the Governors Island, the Federal Hall, and the African Burial Ground.

Interfaced effectively with the public and monitored visitor activity for safety and security.

Kept information on cases/incidents updated in computer system.

Bridge Cleaners Brooklyn, NY. APR 2014-DEC 2015

Customer Service Representative

Liaised between management and non-management employees; positively influenced employees to improve performance and meet performance objectives.

Assisted customers by answering questions, concerns, and provided conflict resolution when appropriate; explained products, services, and pricing structure to customers.

Operated telephone switchboard to answer, screen, and forward calls; provided requested information, took messages, and scheduled appointments.

Maintained records of contacts, accounts, and orders; entered orders and processed payment utilizing information provided by customer.

Alpine Access Brooklyn, NY. 2012-2013

Customer Service Manager

Assisted customers, answered questions, concerns, and provided conflict resolution when appropriate; explained products, services, and pricing structure to customers.

Operated telephone switchboard to answer, screen, and forward calls; provided requested information, took messages, and scheduled appointments.

Maintained records of contacts, accounts, and orders; entered orders and processed payment utilizing information provided by customer.

MILITARY EXPERIENCE

United States Navy Point Mugu, CA. 2003-2011

Human Resource Generalist Mail Clerk

Mail Handling Operations and Records Management operations.

Prepared register and certified mail for dispatch; established mail delivery routes and managed distribution processes.

Reviewed and edited correspondence prior to release and submission for executive’s signature.

Managed confidential and classified information including 5000 personnel records; logged and filed all classified documents in accordance with US Navy policies and procedures.

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