Michael Griffith

Burke, TX 936-***-**** adwk4i@r.postjobfree.com

PROFESSIONAL SUMMARY

Diverse IT professional with the ability to overcome challenges that arise by providing creative solutions and ideas. Team player that understands all parts and pieces are important to an organization's overall function, operation, and success. Employing strong leadership techniques to generate an accomplishment-driven workplace, resulting in employee loyalty, corporate success, and customer satisfaction. Ready to take on opportunities that would allow for continuous growth while also being able to apply transferable skills successfully. I love a challenge and I can’t stop learning, so STOP your search. The Man for the Job is HERE.

EDUCATION

.Information Technology Security Administration My Computer Career October 2022

.Industrial Technology Lamar State College 24 Credits

.Dataquest, Unity, Unreal Engines, and GitHub, Udemy, AWS Skill Builder Self-Teaching Python, SQLite, Threat Management, all continued Education

Certifications

CompTIA A+ CompTIA Networking+ Linux Essentials Microsoft Azure MTA Security CSIS Secure

Infrastructure Specialist CIOS IT Operations Specialist Cisco Introduction to Cybersecurity Introduction to

Python Programming Introduction to SQL and Databases AWS Cloud Foundations Pathways Personal and Professional Soft Skills

TECHNICAL SKILLS & COMPETENCIES

Basic troubleshooting of data networks

Familiar with troubleshooting connectivity issues related to external and internal networks

Install operating system service packs, updates, and other security patches

Install, maintain, troubleshoot, and uninstall software, as well as peripherals

Basic understanding of maintaining and troubleshooting various Windows and configuring access to shared resources and peripherals

Windows utilities to manage hard drives

Apply static IP addresses to multiple devices

Familiar with setting up and maintaining firewalls and anti-virus software

SQLite and Python self/taught through Dataquest Online. ( In Progress )

Cloud, Access, And Security. Threat hunting.

Exposure to virtual infrastructures

Understand TCP/IP, DNS, and DHCP systems

Understand how to configure storage spaces

Familiar with printer support and maintenance

Implement basic wireless networks and various topologies

Troubleshoot Virtual Machine Software Understanding how to open different file systems Fat, NTSF, HFS, UDF

Familiar with various distributions of Linux, UNIX, and Red Hat

Hands-on experience with shell commands

Familiarity with the components that go into building desktop and server computers

Introduction to Cybersecurity and Threat Management

WORK EXPERIENCE

Teleperformance Product Support Specialist/ Customer Care 01/16/2023-Current

Product support Tier 1

Handles Technical Troubleshooting for products.

Works with multiple platforms including but not limited to Microsoft office 365, and Amazon Connect, not limited to but including Microsoft Teams.

Healthcare

Verizon Sales Representative Etech Global Services 03/2022-07/2022

Answer user inquiries regarding technical issues and operations to resolve problems via chat

Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken

RELEVANT EXPERIENCE

Business Owner Mike’s Home and Land Beautification 1/2010 – 2/2020

Shift Leader Hardee’s 1/2013 – 1/2014

Sales Representative Yale Productions 1/2009 – 3/2010

Relevant Accounts:

LinkedIn- https://www.linkedin.com/in/michael-griffith-4753a4238/

Certification Verification- https://www.credly.com/users/michael-griffith.ec308afe

Contact this candidate