Administrative Assistant Service Representative

Matthew D. Hayes

Phone: ***- ***-**** Email: **********@*****.***

SUMMARY

With experience in management and a passion for working in customer service; I’ve acquired the skills necessary to work in a fast paced retail setting as a member of management or in a manger training program.

RELEVANT SKILLS

Budget Management

Managed budgets ranging from $25,000 to $150,000 for clubs and organizations at Barry University

Advised the Student Apportionment Board at Eastern Illinois University responsible for distributing $1 million to four functioning student areas on campus as part of their Student Government Association duties

Submitted student payroll biweekly at Florida SouthWestern State College for five (5) part time student workers and one (1) full time administrative assistant

Supervised the use of $500,000 in programming money at Georgia State University to include a lecture series, diverse live musical events, and art programs

Organized the spending of $250,000 for on campus events for Barry University, including contract negotiation, student staffing, and maintenance of supplies

Staff Supervision

Organized student staff training for five (5) part time student workers at Florida SouthWestern State College to incorporate learning outcomes, goals of the office, and student life skills for the college

Lead a team of fifteen (15) workers through training, performance, and evaluation at Journey Kidz

Hired, supervised, scheduled, evaluated, and trained the De Porre’s Center for Ethical Leadership team at Barry University, including two (2) graduate assistants, one (1) full time administrative assistant, and eight (8)student workers

Supervised and managed all Mascot appurtenances at Barry University for 3 part time student workers

Restructured the Student Worker and Administrative Assistant roles at Barry University to minimize staffing budget without layoffs

Leadership and Development

Developed, managed, presented, and evaluated the Leadership Academy at Florida SouthWestern State College with a completion rate of 85% in the first year

Presented Leadership workshops at the Florida State College Student Government Association regional, drive in, and state conferences with an average attendance of 75 students

Organized three (3) Leadership retreats for the Rising Leaders at Florida SouthWestern State College including a three (3) night high and low ropes team building course for 95 students

Assisted in the creation of the new De Porre’s Center for Ethical Leadership including restricting the Clubs and Organization Point System for a 90% participation rating in optional leadership activities

Advised the Stamp Scholars leadership and social development at Barry University for a 100% retention rating and new program opportunities

Restructured the Club and Organization Leadership Training for Barry University, including the annual yearly retreat and monthly trainings to include 87% of the registered clubs and organizations on campus

Created, updated, maintained, and evaluated the online Leadership Library for Clubs and Organizations at Eastern Illinois University

Created monthly leadership workshops for the Volunteer Incentive Program (VIP) at Georgia State University to provide transferable skills to student volunteers in the Campus Events Office

Retail Management Experience

Recruit, hire, on board, train, and maintain a productive staff

Complete inventory counts including: cigarette, quick, negative, monthly inventory counts, and weekly inventory counts

Conduct price matching surveys including: gas price surveys, cigarette priced surveys, and moist snuff tobacco surveys

Create weekly schedules and manage a staff of 12 people

EDUCATION

INDIANA STATE UNIVERSITY Terre Haute, Indiana

Bachelors of Science in Communication, May 2012

EASTERN ILLINOIS UNIVERSITY Charleston, Illinois

Masters of Science in College Student Affairs, Aug 2014

WORK HISTORY

INDIANA STATE UNIVERSITY Terre Haute, Indiana

Orientation and Fall Welcome Leader December 2009 – December 2011

Residential Life: Academic Peer Advocate/ Residential Assistant September 2008- June 2012

Union Board Marketing Intern May 2012- May 2012

Academic Opportunity Peer Tutor August 2010- May 2011

EASTERN ILLINOIS UNIVERSITY Charleston, Illinois

Student Life Office Graduate Assistant August 2012- July 2014

Admissions Special Events Intern January 2014- May 2014

LOUISIANA STATE UNIVERSITY Baton Rouge, Louisiana

Residential Life ACUHO-I Marketing and Communication Intern May 2013 – August 2013

LAKE LAND COMMUNITY COLLEGE Mattoon, Illinois

LEAP Retention Intern August 2013- May 2014

GEORGIA STATE UNIVERSITY Atlanta, Georgia

Campus Events Student Affair Coordinator II August 2014- February 2015

FLORIDA SOUTHWESTERN STATE COLLEGE Naples, Florida

Student Life Office Campus Coordinator May 2015- June 2016

LA QUINTA INN AND SUITES Naples, Florida

Costumer Service Representative April 2016- October 2016

JOURNEY’S KIDZ Naples, Florida

Stock and Inventory Assistant Manager June 2016- October 2016

BARRY UNIVERISTY Miami Shores, Florida

Campus Events, Traditions, and Leadership Coordinator October 2016- October 2017

CONVEY HEALTH SOLUTIONS Miramar, Florida

Costumer Care Representative October 2017- March 2018

AMERIGO EDUCATION Matteson, Illinois

Campus Coordinator July 2018- February 2019

DOLLAR TREE St.John, Indiana

Assistant Operations Manager March 2019- October 2019

SPEEDWAY Gary, Indiana

General Manager March 2019- October 2021

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