Jp JENNIFER PIERCE

PROFESSIONAL Through effective communication and active listening skills, a talented professional caters to the needs of

SUMMARY cients

Dedicated to increasing customer satisfaction through knowledgeable, efficient service.

Mult-tasking, self-motivated leader with experience expanding network connections, persuading customers to

buy produ ing pricing models, inventory control and projections, territory development, and

uncovering customer needs to deliver solutions.

WORK HISTORY Stylist- September, 2017 to June, 2020,

‘SmartStyle Halt Salon - Fredericksburg, VA

i payments and payment information on a dally basis with an accuracy rate of 100%.

customer appointments,

over 10 daily customers with highly skilled and diverse salon servi

, such as cuts, color services,

and ex

+ Recorded notes for future reference, including customer preferences and services delivere

+ Worked with men, wamen, and children to complete styles on a daily basis.

+ Kept work areas, tools, and equipment clean and sanitized to protect customers from in

+ Kept track of customer preferences and services provided for future referen:

+ Educated clients about products and self-maintenance for healthy hair based on their needs and preferences.

+ Developed strong and lasting relationships with clients through consistent delivery of requested services and

exceptional results

+ Entered sales into the register to process payments.

ptionists by answering phones, scheduling appointments, and collecting payments.

+ Cut, washed and styled hair for 40+ clients every week.

+ Worked with 10+ customers while maintaining a high level of cleanliness and organization in my work areas

every day

tion.

Manager/Stylist- April, 1998 to June, 2007

Mastercuts - Fredericksburg, VA

+ Increased my repeat client base by 100% through effective marketing and customer se

+ Iimin charge of overseeing the salon's manager and owner duties.

+ Kept track of weekly supply and inventory requitements and placed regular orders totaling $1000.00.

+ Grew my business by focusing on providing excellent customer service, which resulted in customer loyalty

‘and retention,

+ Scheduled employees to maintain adequate coverage during business hours.

+ Cleaning, doing daily inventory, and placing product orders help me keep the salon organized

+ Worked to increase salon revenue by implementing effective sales, service, and operations policies,

+ ut and style and the most current

+ Was in charge of overseeing and managing the company's finances, cash flaw, general business

transactions, banking, and accounting procedures.

+ Hired, trained, and supervised employee's.

+ Met with customers to assess their needs and make recommendations for specific services.

+ Kept track of expenses, purchases, and shrelf stock to keep inventory under control.

+ Wes in charge of maintaining the general appointment calendar and creating shift schedules,

+ Oversaw daily operations of salon, including employee performance, facility cleanliness and sales.

+ Iimin charge of the salon's day-to-day operations.

+ Wes in charge of the salons daily operations, including employee performance, facility cleanliness, and sales.

SKILLS + Hair styling + Highlights and lowlights

+ Relationship building and management + Salon order processing

+ Outstanding client retention + Computersiterate

+ Product expertise + Inventory contro

+ Waxing serv + Customer consultation

+ Subtle and effective sales skills + Excellent phone etiquette

+ Safety and sanitation training + Customer service

+ Organization + Marketing familiarity

EDUCATION Cosmetology / Accounting - 1997

Stafford High School - Fredericksburg, VA

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