Nancy Gishwiller

Colorado Springs, CO ***** • 719-***-**** • adwk3o@r.postjobfree.com

Professional Summary

Bodily Injury Adjuster skilled in multi-tasking while investigating, analyzing, and concluding liability and settlements for property damage/total loss loss and injury claims. Excellent negotiation skills, and effective communication skills demonstrated through 35 years of claim handling. Field experience includes court and arbitration work, scene canvass, and document retrieval. Catastrophe claims since 2005.

Accomplishments

Completed INS courses 21& 22 and Casualty Claim Law Associate designation (CCLA). Skills

Insurance Policy Coverage Knowledge

Bodily Injury Settlement Proficiency

Liability and Coverage Investigation and

Determinations

Case Management/Reserves

Recommendations

Work History

Casualty Claims Adjuster, 04/1991 to 12/2022

USAA – Colorado Springs, CO

Reviewed insurance policies and analyzed damages to determine coverage. Negotiated terms and handled settlements and adjustments with attorneys, policyholders, claimants and co-defenders.

Trained other claims staff members on proper handling and evaluation of injury claims. Referred extreme cases to Special Investigation Unit (SIU). Interviewed policyholders, witnesses and third parties to gather information and details regarding facts and injury event.

Catastrophe Team Member, taking new claims, determine severity of claims, resolving minor claims, assigned field adjusters.

Managed case load of 200+ claim files while taking average of 25 coworkers calls per day. Multi-Line Auto and Home Owner Field Adjuster, 09/1990 to 04/1991 CALIFORNIA CASUALTY INSURANCE – Orange, CA

Auto and Home Claim Representative, 05/1987 to 08/1990 CRUM AND FORSTER INSURANCE – Brea, CA

Education

Bachelor of Arts: Organizational Communication/Business Minor, 04/1987 Pepperdine University - Malibu, CA

Behavior/Management, Theory & Practice, Business Law.