Assistant Store Manager
Resume:
Susan Plaza-Ugarte
Miramar, FL 33023
Phone: 954-***-****
Email: *********@*******.***
KIRKLAND’S DAVIE - GENERAL MANAGER
JUNE 2019 - PRESENT
Inventory Control:
Prevent/reduce shortages/overages through verification on weekly manifest of all incoming shipment. Approve and process all transfers. Process damages on a daily basis.
Human Resource:
Improved the hiring process by selecting the right candidates. Verify employee hours weekly to process payroll. Adjust schedule to mirror budget hours and avoid need for any overtime.
DXL MEN'S APPAREL SUNRISE - GENERAL MANAGER
OCTOBER 2016 - JUNE 2019
Daily Operations:
Responsible for planning and overseeing daily operations of the business during its fiscal year. Training and coaching on work systems, procedures, and policies that are used on a daily basis.
Metric Goals:
Understanding all metric goals - Customer Traffic, Conversion Rate, Units per Transaction, Gross Margin, and Sell Through % .
EXPRESS CORAL SQUARE MALL CORAL SPRINGS- CO MANAGER
MARCH 2015- OCTOBER 2016
Relationship Management:
Able to build constructive and effective relationships. Demonstrate the ability to work effectively within a team and be assertive in driving successful management strategies.
Planning and Priority Setting:
Set objectives and goals and organize work appropriately to meet and exceed Goals. Possess strong organizational and time management skills.
ROSS STORES PEMBROKE PINES- ASSISTANT STORE MANAGER
APRIL 2008- FEB. 2011
Payroll Management:
Manage payroll hours for the total store by saving hours to make up for down trending sales, or add hours to meet guest traffic patterns for up trending sales.
Leadership/Development:
Act as a role model for excellent customer service as well as selling behaviors; consistently set tone for a positive, open work environment; develop, coach and train individuals to achieve promotions and growth within company.
BLOOMINGDALES AVENTURA MALL- EXECUTIVE SALES MANAGER
FEB. 2005- APRIL 2008
Client Building:
Focus on the training and development of entire staff to ensure 100% client satisfaction. Effectively challenge each associate to maintain client books.
Sales/Gross Margin:
Monitor daily sales and react on a timely manner to business increase/decrease. Develop department plan to include marketing and promotional strategies that continue to drive traffic to the department.
TARGET PEMBROKE PINES- ASSISTANT STORE MANAGER
JUNE 2003- FEB. 2005
Store Operations:
Ensure that top 2500 selling items are researched daily. Monitor push audits on overstocked items. Oversee CAF fills are completed throughout the day.
Other Businesses:
React to business needs in Food Service, Bakery, Grocery, and Leased depts. such as Optical, Pharmacy, and Starbucks. Meet all food and regulatory inspections as part of the Food Safety program.
BURDINES BROWARD MALL- EXECUTIVE SALES MANAGER
APRIL 1997-JUNE 2003
Sales:
Actively pursue the planning, organization, and relocation of space to maximize growth of business and sales with diligent follow up. Execute shortage prevention strategies and plans on a consistent basis.
Business Trends:
Work with and adjust stock levels to remain competitive in service needs as well as merchandise assortment and correct in-store levels as appropriate; review and react weekly to hours’ utilization report.
* SPECIAL TRAINING COURSES
Managing Compensation
Improving Gross Margin
Presentation Skills
Principles of Motivation & Respect
Selecting Best People
Human Resource – employee benefits, labor relations
*Bilingual English/Spanish
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