Customer Service Kitchen Staff
Resume:
Gregory Rideout
Ready for New Challenge
Kenova, WV 25530
*********@*****.***
At Amazon I helped create the earth's most Customer Centric company by helping to lead associates and write policies for an ongoing growing business. During that time I was able to create new departments and help find ways of eliminating waste in others to make Amazon what it has become. Willing to relocate: Anywhere
Work Experience
Customer Service Manager (CSM)
Amazon.com - Huntington, WV
October 2010 to October 2022
• Maintain customer satisfaction by providing problems-solving resources.
• Answers associate questions regarding customer or business issues.
• Accomplishes resource objectives by recruiting, selecting and training new associates.
• Communicates job expectations to other employees.
• Plan, monitor, appraise, and review job performance of associates.
• Enforce company policies and procedures.
• Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews.
• Prepare and complete actions plans.
• Implement production, productivity, quality, and customer-service standards.
• Identifies customer service trends and determines system improvements.
• Analyze and discover variances in associate behavior and initiates corrective actions.
• Detects and diagnoses systematic issues within process and work to eliminate any waste in said process using the lean method.
• Update job knowledge by participating in educational opportunities, maintaining personal networks, and participating in professional organizations.
Executive Chef
Colonial Park Club - Sarasota, FL
March 2008 to January 2010
• Developing unique menus
• Maintaining the kitchen and surrounding areas in conditions that meet the company standards and health code regulations
• Monitoring inventory and purchasing supplies and food from approved vendors
• Hiring, training and supervising kitchen staff
• Assisting and directing kitchen staff in meal preparations, creating and delivery
• Preparing meals and completing prep support as needed Kitchen Manager
RJ Gators - Bradenton, FL
July 2007 to March 2008
• Order materials, supplies and ingredients based on demand
• Supervise kitchen employees and organize food orders
• Oversee the food preparation and cooking process
• Recruit and train kitchen kitchen employees in designated stations
• Monitor inventory levels and perform weekly inventory assessments
• Work with restaurant manager to price and change menu items
• Maintaining the kitchen that meet the company standards and health code regulations
• Assisting and directing kitchen staff in meal preparations, creating and delivery
• Preparing meals and completing prep support as needed Education
High school diploma in General Studies
Ceredo - Kenova High School - Kenova, WV
September 1986 to June 1991
Skills
• Lean
• Recruiting
• Six Sigma
Assessments
Customer focus & orientation — Expert
July 2021
Responding to customer situations with sensitivity Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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