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Customer Service Office Manager

Location:
Citrus Heights, CA
Posted:
April 16, 2023

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Resume:

Shannon Peterson

P O Box ****

Citrus Heights, Ca 95611

909-***-****

adwk1f@r.postjobfree.com

Professional Objective

Thorough, motivated, detailed, organized and capable individual seeks employment in an accounting position with possibilities for advancement.

Summary of Skills

Managed, implemented and maintained several phone systems.

Implemented, managed and audited inventory systems.

Prepared quarterly and annual taxes (including payroll, sales and excise).

Bookkeeping experience including A/R, A/P, payroll, all banking transactions, all types of journal entries, and posting to general ledger.

Accounting experience including auditing and reconciliation of general ledger, payroll, and bank accounts.

Experience with monthly and annual closings as well as the production of financial statements.

Supervisory experience.

10-key by touch

Computer skills include many platforms and applications (including Quickbooks, Spectrum, Ferrell, AS400, SBT, Masterbuilder, Peachtree, Infinium, LaCerte Tax software, Oracle and more. Microsoft applications such as Excel, PowerPoint, SharePoint, Spreadsheet Server, etc.

Experience

06/2014-Present California ISO-Finance Department

Corporate and Market Accountant

Accountant Folsom, CA

Responsible for the overall Generation Interconnection Procedures (GIP) deposit to refund process including, the timely processing of deposits, assignment and set up of appropriate project numbers, periodic review of project costs and revenues, the timely and accurate processing of refunds, forfeitures and invoices, and timely resolution of GIP processing and invoicing issues. In addition, maintain familiarity with GIP tariff and amendments. Responsible for month end closure including review of GIP project costs and revenues, reconcile assigned general ledger accounts accurately and timely and prepare journal entries as appropriate. Includes calculation of monthly accrued revenues and quarterly transfers of GIP funds to reimburse corporate accounts for costs incurred by GIP projects and the quarterly GIP assets to liabilities reconciliation. Process monthly, quarterly, and yearly reconciliations including general ledger entries and adjustments. Participate in improving and implementing new processes for accounting and financial reporting. Provide ongoing knowledge transfer including documentation and maintenance of all key business processes. Work collectively with Business Units for preparation and calculation of annual forfeiture distribution of forfeited funds. Responsible of A/P accruals, escheatment processing of unclaimed deposits, and assisting auditors as needed. Active member of the Floor Warden program, Business Continuity Planning, and Employee Activity Team.

Experience

11/2013-02/2014 CoreStaff Services

Staff Services

Accountant Folsom, CA

Provided administrative support to collect and gather financial data for budgeting, general ledger account reconciliations, accounts receivables, accounts payables, expense reporting, and purchasing. Worked with others to gather, analyze and organize data for financial reporting.

04/2011-09/2013 C M Peich, Inc.

Underground contractor/equipment rental

Office Manager/Sr. Bookkeeper Chino, CA

Set up and maintained office procedures for accounts payable, accounts receivable, payroll, and human resource for five entities. Responsible for duties pertaining to payroll taxes, preliminary notices and releases, all banking activity including reconciliations, EEO reports, garnishments, workman’s compensation, retirement contributions, certified payroll records, union reports, job costing and percentage-of-completion reports. Assisted auditors as needed.

07/2001-01/2010 Vance Corporation

Road construction contractor

Payroll/Human Resource Manager/Bookkeeper Rialto, CA

Responsible for all human resource and payroll duties for approximately 125 employees, including union employees. Maintained regulations within 5 different union MOUs. Reconciled health, dental, vision, pension, union reports and bank accounts. Responsible accounts payable duties, employee accident and injury claims, production of W-2s and 1099s, Certified Payroll, invoicing, cost and budget worksheets and reconciliation. Assisted auditors when needed.

04/1996-10/2000 Teen Challenge of Southern California

Nonprofit organization

Payroll/Human Resource Manager Riverside, CA

Responsible for all human resource and payroll duties for approximately 200 employees for seven locations. Reconciled workman’s comp, health, dental, pension, retirement funds, garnishment, and bank accounts. Maintained records of reviews, job descriptions, and benefits eligibility. Assisted auditors, supervisors and co-workers.

10/1990-04/1996 Digicall Cellular Corporation (Multi-comm)

Cell phone and Pager Reseller

Office Manager/ Sr. Bookkeeper Riverside, CA

Supervised staff of thirty. Compiled and computed in house as well as ADP payroll for hourly, salary, and commission staff members, including chargeback reconciliation. Responsible for monthly general ledger reconciliation, postings, closing, and report generation. Responsible for bank transactions, reconciliation of revenue reports and bank accounts. Implemented, managed and audited inventory system. Sales tax reconciliation and reporting. Responsible for maintaining records for quarterly and annual taxes as well as producing financial statements. Assisted in accounts payable, accounts receivable, payroll, collections, customer service, and inventory. Production of W-2s and 1099s.

Education

Associates of Arts in Liberal Arts and Science

Bachelor of Business Administration concentration in Accounting

Bachelor of Business Administration concentration in Human Resource

Certificate in Reasonable Suspicion of Drug and Alcohol Use



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