Customer Care Dispatcher
Resume:
Batavia, NY *****
adwk1d@r.postjobfree.com
Emma Jane Finch
SKILLS
I am hardworking, a quick learner, perceptive, flexible, personable, have strong leadership skills, and am able to think and act on the spot. EXPERIENCE
Aunt Cookies Sub Shop, Geneseo, NY— Manager
April 2016 - June 2019
● Responsibilities included customer satisfaction, maintaining cash flow, preparing, and completing deposits, and completing necessary orders with multiple companies for everyday business.
Callabresellas, Avon, NY and Fairport, NY — Manager June 2019 - May 2021
● Responsibilities included supervising two locations, hiring staff, managing the daily money, and completing orders along with the everyday duties of working in a restaurant.
Darien Lake, Darien, NY — Security/Medical Dispatcher May 2021 - November 2021
● Responsibilities included monitoring the phones, Darien Lakes private radio channel along with Genesee County’s radios to properly dispatch help where it was needed. I was also responsible for anyone who walked into dispatch that needed assistance.
Tompkins Financial, Batavia, NY — Customer Care Agent November 2021 - PRESENT
● Responsibilities include answering phones and properly handling the customers along with the situations presented to me at the moment as concise and informative as possible.
EDUCATION
Notre Dame High School, Batavia, NY — High School Diploma Graduated with honors, along with being a scholar-athlete and running the Mock Trial Club while also playing three sports.
Roberts Wesleyan College, Rochester, NY — Bachelor’s Degree Working on a bachelor’s degree in Homeland Security and Applied Intelligence with a Minor in Psychology.
AWARDS
Rookie of the Year (Soccer 2019)
Scholar-Athlete (2016-2019)
Honor Roll, at least a 3.5 GPA (2016-2021)
Rotary Club Scholarship Winner
Zonta Women’s Club Scholarship Winner
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