Correctional Officer Customer Service
Resume:
Brooke Martinez
Results-focused, analytical, and persistent individual who thrives on solving problems, out-of-the-box thinking, and getting details right. Looking to combine my passion for customer service and education with a newfound career.
7106 Almond Dr
Killeen Tx, 76542
**************@*****.***
EXPERIENCE
Because We Care Learning Academy, Temple Tx — Office Manager
April 2021- November 2022
Under the direction of the Director my duties include managing the day-to-day operations of the center. I participate in the development, recommendation, and administration of policies, procedures, and processes in support of the center operations. Supervising and supporting the needs of the staff including hiring and dismissal. Using Procare to bill out tuition weekly and taking payments.
Outback Steakhouse, Killeen Tx — Hostess
January 2022 - April 2022
My duties as a hostess included greeting and seating guests, cleaning and prepping tables, delivering takeout orders, and handling any customer complaints in a respectful manner, and answered telephone and in-person inquiries. I worked well with teammates and openly invited coaching from the management team. Although I enjoyed my position greatly, compensation was not adequate.
Chikfila, Harker Heights Tx — Front of house
March 2021 - January 2022
As a front of house member my job was to prepare and deliver beverages, serve with a smile, record customer orders making sure to repeat clearly and avoid any errors, up-sold different menu items to increase restaurant revenue, and maintain a clean and sanitary work area. I thoroughly enjoyed the teamwork I was exposed to here.
Texas Department of Criminal Justice, Gatesville Tx - Correctional Officer 3
(July 2022-Present)
While completing my classes to get my manicurist license, I attended the Hilltop Training Academy for TDCJ. I was sworn in August 15th and began my career at the Maximum Security Men's unit, Alfred D. Hughes. My job duties were to attend to inmate needs, transport them to different buildings/facilities, provide inmate/public safety, promote positive change in inmate behavior, reintegrate inmates into society, and assist victims of crime.
EDUCATION
Salado High School, Salado Tx — High School Diploma
August 2018 - September 2021
I played volleyball my freshman and sophomore year and would have loved to continue, but due to Covid could not. However taking my classes online for the remainder of my high school career I was able to graduate early.
Central Texas Beauty College, Temple Tx — Manicurist
January 2022 - August 2022
After graduating highschool, I immediately started taking classes to get my manicurist license. After obtaining my license I worked out of a joint suite with a coworker.
SKILLS
*Supervisory principles
*Applicable Federal, State, and local laws, rules, regulations, codes, and/or statutes
*Early childhood development principles and practices
*Project management principles
*Records maintenance principles and practices
*Critical thinking
*Time management
*Customer service
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