JOSHUA AKU BRUCE

SUMMARY

Resourceful and proactive professional with over 10 years of administrative and sales experience looking to obtain a position with an employer that values a highly motivated employee with experience in coordinating multiple client accounts, handling difficult situations that require quick thinking, and has outstanding attention to detail. SKILLS

Customer Service Leadership 70 WPM Typing Speed Process Improvement Analytical Problem Solving Records Management Strategic Planning Technical Process Improvement Budgeting Social Media Management Microsoft Suite Interpersonal Skills EXPERIENCE

PARALEGAL Fairfax County Commonwealth Attorney's Office Fairfax, VA 2021 - Present

● Draft legal documents and correspondence which include: orders, motions, pleadings, briefs, pleadings, appeals, contracts, deeds, drafts of legal opinions, requests, warrants, restraining orders, terminations, discoveries, interrogatories, subpoenas, and/or other applicable documents

● Conduct legal research, prepare summary documentation, organize research findings, and submit to appropriate individuals

● File and retrieve a variety of documents with/from various courts

● Prepare, file, and disseminate correspondences to applicable parties regarding legal issues

● Provide information and responds to inquiries regarding legal procedures

● Assign court appointed counsel as needed

DEPUTY CLERK- GRADE 8 Fairfax County General District Court Fairfax, VA 2020 - 2021

● Ensured all court documents are prepared accurately and distributed on a timely basis including warrants, bonds, notices, and any other documents

● Reviewed all financial information regarding billing and payment plans while assessing court fees and calculating interest

● Assisted with compiling daily dockets and giving assistance to judges as needed

● Explained court procedures, processes, rules, and requirements without giving legal advice

● Served as a liaison between all departments

● Assigned court appointed counsel as needed

LAW CLERK Vincenzes Law Firm PLLC Fairfax, VA 2017-2020

● Provided legal, trial, and administrative support for attorneys within the practice

● Liaison between client and attorney, tended to client needs and answering any questions regarding their case per attorney knowledge

● Drafted retainer engagement agreements

● Compiled and filed expungements in multiple jurisdictions in the Northern Virginia Region

● Pulled discoveries and police reports

● Prepared and filed various notices and documents with courts, including, but not limited to Notice of hearing/appearance for counsel and waiver of appearance 571-***-**** adwk0b@r.postjobfree.com Centreville, VA JOSHUA AKU BRUCE

CUSTOMER SERVICE LIAISON DHL Sterling, VA 2015 - 2017

● Assist management and colleagues with customer concerns by offering innovative solutions and giving honest answers.

● Process incoming orders and enter detailed notes in the system to tend to the customer’s needs.

● Answer any and all questions on shipping rules and regulations, delivery alternatives, and other solutions provided by the organization.

● Provide cost effective price quotes as requested by management and customers.

● Complete and review all shipping documents and paperwork. MEMBER ENGAGEMENT ADVISOR Lifetime Fitness Centreville, VA 2012-2015

● Responsible for creating a customized buying experience for all potential clientele by encouraging involvement in products and services that align with the unique needs, interests, and health goals of the prospective member.

● Interviewed, hired, and managed all front desk staff and trained employees in learning customer service, and administrative tasks as well as creating and executing marketing strategies to share with the entire team.

● Accomplished personal and business goals by being awarded with multiple sales, leadership, and customer service awards while competition with 98 other Lifetime locations. MARKETING MANAGER Family Business LLC Harrisonburg, VA 2002-2012

● Coordinate high-level conference calls, board and management meetings, special events and travel arrangements for top executives

● Manage all marketing strategies and handle all customer service related tasks, as well as any other tasks deemed necessary

EDUCATION

AA Criminal Justice Northern Virginia Community College, Manassas, VA Currently Enrolled ACHIEVEMENTS

LIFETIME FITNESS

● Achieved top Net Promoter Score (referrals) on numerous occasions

● Supervised Front Desk and led it to win an Artistry Award against 98 other Lifetime Fitness Clubs VOLUNTEER EXPERIENCE

St. Baldrick’s Children’s Cancer Research

● Reached out to local businesses and prominent members of the Harrisonburg community to host the first fundraising event for the foundation in the City of Harrisonburg.

● Worked with local media outlets to market and publicize the event. Helped coordinate all activities day of event 571-***-**** adwk0b@r.postjobfree.com Centreville, VA

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