Customer Service Referral Coordinator
Resume:
Jill L Garig
Lorena, TX
adwjxz@r.postjobfree.com
Objective:
Professional Summary
United States Marine Corps Veteran pursuing career opportunities within the Department of Veterans Affair. Over 15 years of administrative experience, excellent organizational, communication, investigative and customer service skills, highly proficient in process improvement, policies and procedures that are required with operating and managing a professional business.
Microsoft Office Skills Leadership Problem Solving Skills
Confident Responsible Team Oriented
Tactful Dependable Stress Tolerance
Flexibility Efficient Attentive and Detail Oriented
Rational Judgment Critical Thinking Knowledgeable of Medical Terminology
Knowledgeable of Medical Documentation and Procedures Medical Claim Processing
Experience
Polysomnography Technician New River, VA Jul ‘12 - Jun ‘14, Tuscaloosa, AL Aug ’15 - Jan ‘17, Birmingham, AL Nov ’16 - Sep ‘19, Ft. Hood, TX Mar ’20 - Present
●Conducts a variety of polysomnography tests, PSG, MSLT, CPAP Titration, Parasomnia testing
●Prepares, calibrates, interfaces, and operates all equipment
●Explains procedures, and data collecting through EEG to patients
●Performs proper screening for qualifying symptoms and comorbidities to ensure patient qualifies for PSG testing; will perform CPAP, BiPAP and ASV titrations if required
●Calibration and troubleshooting equipment in order to obtain optimal recording of EEG
●Noted significant observations such as sleep stage, heart rate, respiration rate, oxygen saturation level, body position; presence and/or absence of sleep apnea, snoring, cardiac arrhythmias, and night terrors to meet qualifications for Obstructive Sleep Apnea and other sleep disorders with updating plan of care with Physicians
●Interprets data obtained from all night recording and translates into report documentation for Physician’s review
●Currently working hand in hand with Soldiers assigned to Ft. Hood for training
●Performed more than 11,000 sleep studies
Medical Assisting/ Biller/Scheduler/Durable Medical Equipment Beaufort, SC, Sep ’97 - Sep ‘98, Pensacola, FL May ’99 - Jan ‘01, Jacksonville, NC Nov ’02 - Sep ‘03
●Assisted the physicians and nursing staff
●Monitored and ordered supplies within department budget
●Reviewed medical charts for proper diagnosing, treatment and qualification for additional diagnostic testing or equipment
●Obtained Authorizations and Referrals related to patient care
●Scheduling of procedures required for confirmation of diagnosis and plan of care
●Filed electronic claims, corrected and processed rejected medical claims
●Provided patient care for data collection, comfort, hygiene, procedures within scope of practice
●Processed Accounts payable and receivable of claims filed
Donor Referral Coordinator Norfolk, VA Feb ’02 - Jun ’02 and Birmingham, AL Apr ’15 - Aug ‘15
●Received referrals for possible donor eligibility and reviewed medical charts
●Obtained medical histories to meet or exceed donor eligibility criteria according to U.S. Food and Drug Administration (FDA)
●Coordinated Medical staff for procurement of donated tissue, organs and eyes
●Provided comfort and empathy to family members of the deceased donor
Emergency Room Technician Norfolk, VA Sep ’09 - Jan ’11, Louisville, KY Oct ’08 - Aug ’09, Morehead City, NC Sep ’03 - Mar ’06
●Assisting the professional medical and nursing staff by maintaining supply levels
●Assisted with and provided patient care
●Data collection with proper documentation through the facility’s computer charting system.
●Preparing for the next diagnostic test to assist in properly diagnosing a patient.
Military Experience United States Marine Corps, Active Duty/Reserve Jan ’87 - May ’97
●Communications Radio Operator
●Reserve Support Unit (RSU) Training Non-Commissioned Officer
●Communications Instructor which enabled me to maintain composure in stressful situations, commitment to teamwork, being able to communicate clearly and display problem-solving skills, train and supervise others, work without supervision, and interact with a wide range of people
Customer Service Active Duty/Retired/Veterans
●Full-time Assistant Aquatics Manager for FMWR May ’06 - Aug ’08
●Ensured and maintained safety of the patrons and employees of three aquatic facilities
●Certified Instructor for CPR, AED, Blood borne Pathogens and First Aid for the Professional Rescuer following ARC and OSHA guidelines
●Maintained employee personnel records and training certifications for 40 employees
●Maintained facility financial reports, chemical level reports, and patron safety reports
●Processed and maintained payroll records for over 40 employees
●Supervised and delegated duties to over 40 staff members providing excellent customer service to patrons
●Assisted with the hiring and screening process of future employees
●Initiated and Partnered the Wounded Water Therapy Program with the Warrior Transition Unit (WTU) soldiers in their recovery from injuries and other medical issues related to their mission upon their return to the states maintaining mission readiness with a more expedient recovery
Education
●Tidewater Community College, Virginia Beach, VA; Certification in Polysomnography Technician Aug’11 - Aug ’12
●Pensacola University, Pensacola, FL; Certificate for Licensed Practical Nursing Jan ’01 - Dec ’02
●Lima Technical College, Lima, OH; General Studies Aug ’96 - Mar ’97
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