April **, ****

Alaina Butt

** ******** **

Mount Pearl, NL

A1N 2S2

To Whomever This May Concern,

My name is Alaina Butt and I am interested in working with you company. I am a confident, well-spoken person who has worked in Call Centre field for 10 years. I am easy-going and can work both independently or with a team of people. One of my strengths is the ability to help people with issues pertaining to my work. I am also loyal, honest and hard working and I feel I would be a good asset for your company.

Sincerely,

Alaina Butt

ALAINA BUTT

18 Woodford Place

Mount Pearl, NL, A1N 252

709-***-****

adwjxa@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Experienced in various aspects of office duties

Knowledgeable in computer applications

Solid background in gathering research information

Excellent interpersonal / communication skills

Proven ability to complete tasks in an efficient and effective manner

Excellent communication and time management skills

Dependable Creative Hardworking Maintains Confidentiality

WORK EXPERIENCE

Adaptive Technology Intern November 2007-Mar 2008

Independent Learning Resource Centre

St. John’s, NL

Facilitated workshops regarding adaptive computer technology

Presented computer seminars to consumers

Proficient in office applications; Powerpoint, Word, Outlook, Excel, & Access

Completed workshops in a timely manner

Received excellent feedback from participants

Office Administrative Assistant October 2010-October 2011

Coalition of Persons with Disabilities

St. John’s, NL

Answered phone calls

Directed calls to the Executive Director

Recorded messages and developed a phone call log

Greeted consumers

Researcher November 2008-May 2009

Coalition of Person with Disabilities

St. John’s, NL (contractual, 2008-

2009)

Checked government websites for news releases

Monitored media sites to gather information pertinent to government

Checked daily e-mails and responded to senders

Edited information and forwarded to Executive Director

Worked well independently as well as with a team environment

Completed projects in a timely manner

Office Assistant, Food Preparer, Sales Associate 2000-2001

Work Terms, Easter Seals

St. John’s, NL

Collated reports related to accident statistics for Motor Vehicle Registration

Entered documents into computer using Word & Excel

Compiled database of donation receipts

Prepared lunches of sandwiches, wraps, salads for students

Used a variety of kitchen utensils

Sold products, handled cash for fundraiser

Interacted with customers in a friendly and professional manner

Dispatcher Jan 1st, 2012-Dec 31st, 2022

MVT Canadian Bus = Go Bus

Answered callsx

Booked rides for passengers on the bus

Checked on rides for passengers when they called in

Cancelled rides for passengers

Answered the radio when drivers wanted us to do change or check on something

Answered employee/drivers phone line

TRAINING

Dispatching training as well as customer service training ex: Answering calls and booking transportation for people with disabilities

First Aid/CPR Training, expired in 2014

EDUCATION

High School Graduation Diploma, Holy Heart High School, St. John’s, NL (Graduated in 2000)

VOLUNTEER

Office Assistant, Coalition for Persons with Disabilities, St. John’s, NL (2009- 2010)

Receptionist, Independent Learning Resource Centre, St. John’s, NL (2009)

Carried out general office duties, faxing, photocopying

Answered telephones, recorded messages

Data entry

Answered phones

Greeted visitors and clients

Door Person for Functions, The Hub, St. John’s, NL (2000)

Took tickets for functions, handled cash

Greeted guests

References available upon request

Contact this candidate