Bruce H. McFetridge

**** ********** *****

Port Charlotte, Florida 33980

Telephone: Home/Cell: 703-***-****

Email: adwjwl@r.postjobfree.com

OBJECTIVE

To attain a management position utilizing my expertise in project/program/operations/configuration management, business leadership, planning, problem solving, analysis, and customer focus.

QUALIFICATIONS

- Project Management Professional (PMP) Certified - Program/Project/Ops Management & Leadership

- Configuration Management Certification (CCMP) - Security Clearance, Secret (DoD)

- Generate Configuration Management Reports (CMR) - Program Management Office (PMO) Operations

- Facilities, Utility, Logistics, Transportation Management - System Life Cycle / Full Life Cycle Development

- Software Development Life Cycle (SDLC) - Information Technology/Database & SW Development

- System Engineering Life Cycle (SELC) - Earned Value Management Systems (EVMS)

- Information Technology Infrastructure Library (ITIL) - Scheduling, Integrated Master Schedules (IMS)

Certified - Agile/Scrum Management Methodology

- Certified Scrum Master (CSM) - Resource Management / Finance / Budgeting Scheduling,

- Integrated Program Management (IPM) - Acquisition / Procurement

- Contract Management (e.g., SOW, RFP, PWS) - Business-Customer Liaison, Proposals, Contracts

- Release Procedures / Production Lifecycle (PLC) MGT. - Continuity of Operations Plans (COOP)

- Disaster Recovery / Emergency Preparedness - Government Relations/Contracts (State, Federal, Military)

- IT Security & Security Management - Performance and Operations Metrics

- Risk Management - Agile/Scrum methodologies

- Policy and Procedure Development and Management - Vendor Management

- Infrastructure and ERP Management - Service Now

Skill in working with senior level business leaders across multiple functional areas in partnering around IT strategy and long-range plans and roadmaps.

Ability to manage large scale projects and knowledge in program and project management disciplines.

Skill in written and verbal communication to establish and maintain open relationship and lines of communication in the organization.

Meets with business leaders and clients to discuss/assess current service deliverables and to ensure overall customer satisfaction.

Develops and implements methods for assessing customer satisfaction levels for use in improving service deliverables.

Formulates customer Relationship and Service Delivery strategies, policies, and procedures to ensure effective communication and partnership with the customer and IT organizations as well as to ensure successful delivery of information technology services in response to requests from senior leadership and external stakeholders such as DHS, Office of Management and Budget, and Congress.

Developed methods for collecting, analyzing, and presenting statistical, financial, cost and/or performance metrics and other service data. Conducted program evaluations for input into long and short term planning.

Reviews and appraises various work performed, program and mission accomplishments and utilization of manpower, materials, and financial resources.

Manages IT projects operations and services throughout program/project lifecycles.

Expert in a variety of the IT operations management concepts, industry standard practices and procedures (e.g. ITIL, PMBOK). Used expertise to direct the formation of IT service strategy and design, as well as manage service transition and operations oversight for a large-scale enterprise. These included standing up two Change and Configuration ERPs.

Managed performance-based contracts for IT operations management.

Skilled and experienced in Agile/Scrum/SAFe, XP, Kanban Management Methodologies – 5 years

Demonstrated hands-on experience in Software Configuration and Change management processes and implementation across different environments (Dev, Test, Prod) – 8 years

Strong communication skills and able to work across organizations – 20+ years

History of routinely communicating, collaborating, and presenting to senior leadership.

Supply Chain Management, 5 years

In depth understanding of the software development life cycle for implementing Enterprise level systems including deployment procedures– 7 years

Experience with Infrastructure, Telecommunications and Wireless operations – 4 years

IRS system, deployment, and data knowledge experience – 3 years

COMPUTER SKILLS: CMMI, SDM, SDLC, Rational Rose, Requisite Pro Client-Server, Rational Team Concert, Windows 7 / 8,/ 10, MS Project, Word, Excel, Exchange, Access, Outlook, Adobe, Power Point, EVMS, E-Mail, Networks (LAN, WAN), Internet-Web, Java, J2EE, SQL, Oracle, Visual Basic, Visio, ClearCase, ClearQuest, Test Track., Star Team, Dimensions, SharePoint, Remedy, Spunk, Jira, eMASS, Documentum, Service Now

EMPLOYMENT HISTORY

Independent and seeking new employment. Additional employment activities include:

Technical IT Project Manager Consultant, Iowa Department of Public Health (IDPH) Short Term Temporary Contract Position assisting on Contract Proposal assistance. September to December 2022.

Technical IT Project Manager Consultant, Barcodes Group Inc. Short Term Temporary Contract Position performing Quality Assurance reviews. July to September 2022,

Project Manager Consultant, and Certification Training, Doral FL Remote June 2022 to July 2022

oRecertification of PMP and CSM

oOngoing training efforts– Agile, AWS, Azure

oPart Time employment / Volunteering

Technical IT Project Manager, Insight Global (IG). / Science Applications International Corporation (SAIC), Doral, FL (remote), contracted to the USAF for the Enterprise IT as a service (EITaaS) October 2021 to June 2022

IT Project, Portfolio Manager, responsible for successful management of up to 30 short IT projects within three portfolios. Project teams consisted of from four to 10+ engineers. Work was conducted in Agile and Waterfall Hybrid environments. Portfolios included projects for Cloud (AWS and Azure); Infrastructure; Software Development Agent tools; and Intelligent Virtual Agent (IVA) / Robotic Process Automation (RPA) UiPath). Extensive use of Service Now (Contractor) June 2021June 2022.

General Dynamics Information Technology/Apex Services, Department of Defense (DoD), Army National Guard (ARNG), Arlington, VA, USSOUTHCOM, Doral, FL May 2019 – June 2021

Technical IT Project Manager / Senior Information Technology (IT), Project Manager (PM) EOSS and SCITES Programs) (Full Time)

Technical IT Project Manager responsible for successfully developing and deploying software with training for the SOUTHCOM Integrated Personnel System (SIPS). SIPS provides comprehensive human resources automation for military, civilian and contractor personnel at U.S. SOUTHCOM. Managed with Agile – Scrum (SAFe) Frameworks (SIPS is an Infrastructure and Infrastructure /ERP system)

Technical IT Project Manager responsible for the integration and implementation of MS 365 for U.S. SOUTHCOM. The MS 365 was enhanced to allow the client to better connect via email to .mil email addresses across the DoD. Used Agile – Scrum) Managed with Agile – Scrum Frameworks

Technical IT Project Manager for “Bring Your Own Device” (BYOD). The BYOD system is virtualized environment that provides a scalable wireless architecture for hosting network management and network security. The BYOD system acts as the consolidated centralized management location for with Joint Force Headquarters (JFHQ) and remote armories. (This is an ERP system). Developed a Wireless Release Management process and procedure which was included in our nationwide distribution and implemented wireless operations and support for each states’ National Guard facilities. (Managed with Agile – Scrum frameworks) (This was an ERP and Infrastructure system).

Technical IT Project Manager for NIPRNet Unified Capability (US) Refresh. The NIPR UC Refresh Project optimizes and improves the ARNG Enterprise Network for collaboration and communication capabilities across the ARNG enterprise by providing easy to use, unified capabilities for the ARNG staff. This included database consolidation for better COOP, reduced latency, and improved communication quality. Managed with Agile – Scrum SAFe Frameworks

Technical Project Manager for Voice over Secure Internet Protocol (VoSIP). The VoSIP defines, architects, fields and operates daily voice over Secure IP telephony services across the ARNG secured SIPRNet. This technical capability enables a real time secure voice communications service across the ARNG enterprise and complements secure email with a future view to consolidating and unifying network assets. Managed with Agile – Scrum SAFe Frameworks. (This was an Infrastructure and ERP system).

EZRA Technologies / Department of Defense (DoD), Pentagon, Joint Service Provider (JSP), Arlington, VA

October 2017 – April 2019

Senior Configuration and Change Management (CM) IT Project Manager (Contractor)

Sr. CM Manager building a new Enterprise Configuration Management (ECM) Program. The Program for JSP oversees the development and implementation of policies, procedures and CM Framework with Configuration Identification, ERP Control, Status Accounting and Reporting and CM Auditing. Key accomplishments:

Coordinated and wrote a CM Policy for JSP with associated CM planning documents.

Wrote a Remediation and Escalation Process Improvement as part of an Event / Incident Management and Problem Management Procedure.

Developed new requirements for a Configuration Management Database (CMDB).

PM for building the new enterprise CMDB, routinely briefing senior leadership. Managed with Agile – Scrum SAFe Frameworks

Conducted Discovery Sessions with JSP Centers and Divisions to identify the ‘current-state’ of CM and produce a visionary roadmap for a future state of the ECM.

Developed CM Training for JSP Employees

Developed audit evidence for compliance of 11 CM Common Controls as outlined on NIST publications

Used Enterprise Mission Assurance Support Service (eMASS) to demonstrate compelling evidence

Developed processes and procedures for the execution of a new Engineering and Configuration Review Board (ECRB) to conduct technical reviews of change requests (CRs) before the CRs are presented before a JSP Change Advisory Board (CAB).

Developed and presented artifacts for the ECRB conducting extensive coordination of CRs prior, during and post ECRB.

Responsible for conducting Continuous Process Improvement (CPI) and Continuous Service Improvements (CSI) across all areas of JSP Configuration and Change Management. My ideas lead to improved metrics, processes and procedures across the JSP enterprise.

Award: Results Matter Award, for successfully standing up the JSP ECM Office and ECMB

Washington Metropolitan Area Transit Authority (WMATA), Washington DC June 2017 – October 2017

Technical IT Project Manager (Contractor)

Project Manager contracted to expand WMATA’s Fatigue Risk Management System (FRMS) program. Responsible for t the creation of key reports displayed on a FRMS web page and a FRMS Dashboard. Custom reports were also created to provide current, useful information about employee fatigue risks. The project broadens the types of reports available and produces reports for all safety critical groups as data becomes available from new timekeeping systems.

NikSoft / Defense Health Agency (DHA), Falls Church, VA November 2016 – April 2017

Project Manager (Contractor)

Coordinated program activities and managing small initiatives for Defense Health Agency (DHA).

Assisted with documentation and reporting and provides project services for senior Federal managers while applying project management standards and templates. Tracked risks and documents action resolutions.

Managed the Integrated Master Schedule (IMS), project risk, issues, action and change management and dashboards reporting for 18 DHA IT projects.

Collected and reported updates from 8 engineering teams, ensuring project schedules are updated and reported correctly. Created and delivered presentations.

Managed priorities on project deliverables and works with PMs to resolve issues on project deliverables.

Purisolve / Internal Revenue Services (IRS), New Carrollton, MD April 2013 – November 2016

Project Lead, Deputy Program Management Office (PMO) Lead, and Technical Software Development Lead, Change and Configuration Management (Contractor)

Project Manager contacted to oversee a major software development effort for the IRS Taxpayer Advocate Service Integrated System (TASIS) (Oracle based). Leading a team of six system and software development subject matter experts. The upgrade integrates Documentum, Captiva with Entellitrak systems to provide innovative gathering and storage of data for an independent taxpayer advocacy office. The system also provided enhanced scanning and section 508 compliance measures. Managed with Agile – Scrum Kanban Frameworks

Deputy PMO Lead with oversight of technology insertion, reporting, testing, requirements management and change management.

oWith technology insertion, and using Agile/Scrum management methodology, was responsible for facilitating the planning and integration of over 14 upgrades in seven development and test database environments.

oIn requirements management, resurrected a dormant requirements database, upgrading to a new up-to-date database using Requisite Pro. Also assisted in the standup of a new Change Control Board (CCB) with requirements oversight.

oResponsible for upkeep and updates of the program’s Risk Management database using Clear Quest and ITRAC.

oAs needed, responsible for daily and other routine meeting facilitating and reporting to program stakeholders.

oUse of Jira

Assistant Deployment Specialist for the IRS Affordable Care Act (ACA). Responsible for coordinating software code deployment operations on a daily and weekly basis. Also prepared and brief daily and weekly status reports for IRS leadership. Agile/Scrum management methodology was employed in this effort. (Used Agile – Scrum, Kanban)

Produced a comprehensive Deployment Coordination Plan with updated configuration and improved deployment processes.

Built and maintained a comprehensive SharePoint site for the IRS Rapid Delivery Model (RDM) Community of Practice (CoP). The RDM CoP mission was to present areas of knowledge for IRS projects to reduce IT deliveries times from months to weeks. Also, introduced the use of Agile/Scrum for the nine designated projects. Developed knowledge bases for Iterative Development, Continuous Integration, Instrumentation Tools and Automated Testing.

Revised the Configuration Management (CM) procedures for Configuration Identification, Configuration Control, Configuration Accounting and Reporting, and Configuration Audits. Developed and conducted training for all Configuration Management subjects just mentioned. Developed a CM Assessment checklist for seven Assistant Chief Information Officers (ACIO). The assessments were conducted with great success in aiding to understand the status of CM programs.

Creative Computing Solutions, Inc. (CCSi) /

Department of Homeland Security (DHS), Washington, DC / Chantilly, VA January 2008 – April 2013

Program Control Manager, Program Management Office (PMO) / IT Project Manager / Change and Configuration Management Lead / Subject Matter Expert (SME), Wireless Services Branch, Joint Wireless Program Management Office (JWPMO) (in coordination with DHS Customs and Border Protection (CBP) Wireless Systems Program Office (WSPO))

Project Manager and SME with oversight of control processes, policies, procedures, and their improvements for the Joint Wireless Program Control Office (JWPMO), Advanced Wireless Services, DHS Office of Chief Information Officer (OCIO). Developed project plans, charters, schedules and reporting/monitoring methods and SELC and OMB 300 compliance. Participated in OMB 300 exhibit development. Provided comprehensive process and procedure improvements

Operations Manager of the Change and Configuration Management (CCM) Branch including the development and implementation of Infrastructure CCM Enterprise processes and procedures; Quality Management/Assurance/Control and Metrics Management; and overall management of the DHS Infrastructure Change Control Board (ICCB). Conducted ongoing CM coordination for DHS Section 508, IT architecture and IT Security Compliance. Also, managed the DHS CM Integrated Project Team (IPT) with members across DHS Components. (Led eight direct report managers in configuration, change and quality management.)

Program Control Manager contracted to manage, monitor, and control processes, policies, and procedures for the Program Management Office, Enterprise Services Division (ESD) of the DHS Office of Chief Information Officer (OCIO). Developed project plans, charters, schedules, process engineering, reporting/monitoring methods and SDLC and ITIL compliance for 21 subordinate DHS CIOs (e.g. TSA, USCG, Secret Service, CBP, NPPD HHS, DHA and more).

Developed Risk Management (RM) plans, Risk Registers, and managed Risk Review Meetings.

Developed and maintained an Earned Value Management System (EVMS) for IT Services to use in conjunction with SELC and OMB 300 compliance.

Additionally, responsible for policy development for Resource Management with program control and oversight of acquisition requirements for Level 1 programs for the DHS Data Center Services. Oversaw development of spend plans and budget executions.

Managed company contract development, deliverables and overall execution of tasks, schedule, reporting and resources.

Developed and implemented continual process and service improvement plans to ensure the IT infrastructure supported business needs.

-Provided infrastructure for wireless operations with strategic direction and leadership. Worked across all divisions of DHS IT Services to deliver cost effective IT services aligned to the business needs to DHS HQ. This resulted in set strategies for management of resources, including corporate telecommunications functions.

-Led the formulation and application of strategy for the highest level of DHS management providing a deep understanding of the IT industry and the implications of emerging technologies for the wider business environment.

-Maintained an overview of the contribution of programs to organizational success, providing leadership in forming Department-wide IT infrastructure policies, as well as implementing and maintaining operating policies to mitigate risk.

Awards: CCSi Outstanding Achievement 2010, IT_NOVA Contract Outstanding Team 2010 (Change and Configuration Management Team), Team Player of the Year 2009.

T-Mobile USA / CRM Technology, Washington, DC October 2007 – January 2008

Project Manager, Spectrum Relocation (Contractor)

Project Manager contracted to train a new T-Mobile PM and to develop processes to coordinate with 12 Federal Agencies on relocating frequencies awarded to T-Mobile USA by the Federal Communications Commission (FAA) and National Telecommunications and Information Administration (NTIA) in a $14 Billion agreement. Additionally, developed project plans, schedules and reporting/monitoring methods for 53 T-Mobile markets.

Coordinated with senior analysts and top management to develop policies, procedures, and standards related to current and emerging communication technology, including broadband.

IntelliDyne-LLC – U.S Department of Justice, Executive Office of the U.S. Attorney General & Federal Bureau of Investigation (FBI), Falls Church/Arlington, VA and Washington, DC June 2005 – October 2007

Project Manager, Testing and Configuration Management Manager, Next Generation IAFIS, NPPS & Executive Office of the U.S. Attorney General

Testing and Configuration Manager overseeing the testing and integrity of eight software applications along with database, documentation, change control and their final releases at the Executive Office of the U.S. Attorney General.

Project Manager in charge of overseeing project schedule execution, administration and deliverables. Managed a Support Team of personnel with missions in Risk Management, Quality Assurance (QA), SME, DBA/IT Support, Testing, Configuration Management (CM), Security, and Technical Writing.

CMMi Process Team Lead for Release Management, Earned Value Management (EVM), Configuration Management, and Requirements Management and Development.

Project Manager in charge of producing system requirements for a new FBI biometric system, the National Palm Print System (NPPS) (Oracle based). Also, responsible for developing integration requirements for NPPS for the Next Generation IAFIS (NGI) Program. NPPS provides a quantum leap in the apprehension and convictions for Law Enforcement Agencies throughout the U.S.

Team Lead in charge of two successful facility FBI Security Certifications and Accreditations (C&A) for my company.

Supported the FBI and EOUSA management teams in executing the strategic, tactical, programmatic, administrative, and budgeting activities for the office’s programs.

Performed a wide range of technical and management direction and services essential to the Justice Department operations.

Developed methods for collecting, analyzing, and presenting statistical, financial, cost and/or performance data.

Reviewed and appraised various work performed, program and mission accomplishments and utilization of manpower, materials, and financial resources.

Micro-Systems Automation Group – U.S. Department of State, Washington, DC October 2004 – May 2005

Project Manager, Software Development & Operations (Contractor)

Contract PM leading development and the product life cycle of enterprise software for the U.S. Department of State. Managed up to seven software products and projects through their life cycle. Projects are both client-server and web-based. Software was developed and maintained to support the Education and Cultural Affairs Division, and supported both the main Department of State and State Department Missions worldwide.

Managed resources, both personnel and budget, and risks for all software products build and delivered (on time and within budget).

Additionally, played keys roles in the development and implementation of new organizational processes and procedures, including release management, change and configuration management, which led to a CMMi Level 2 and 3 certifications for my organization.

Anteon - Information Spectrum, Inc., NAVAIR, Orlando, Florida October 2002 – October 2004

Operations Manager (Program Manager), Logistics & IT Security

Planned and led security program development for an integrated simulation system for the U.S. Navy. Developed program requirements and object modeling (using Rational Rose, Requisite Pro). Program implements a C4ISR network linking simulations via internet (J2EE) in five locations with Multi Level Security (MLS). This includes providing planning for security certification and accreditation activities by federal law enforcement agencies. Project relies on expert use of RUP, UML, and MS Project.

Planned network security and program protection measures for network, software, and hardware. Ensured overall security program included into system life cycle. Extensive use of project scheduling tools.

Developed Continuity of Operations Plans (COOP) for disaster recovery, System Security Plans (SSP) for each of the five networked sites, Incident Response Plans (IRT) for program management, the overall Program Protection Plan (PPP) and Operations Security (OPSEC) Plans. Coordinated and facilitated all logistical, physical and IT security planning efforts (including access security) with key stakeholders to ensure a smooth implementation and acceptance.

Developed supply chain, financial and risk management analyses for all planning efforts. Facilitated meetings, made highly respected presentations to stakeholders.

ABB, Energy Information Systems (EIS), Raleigh, North Carolina February 2000 – October 2002

Project Manager (Program Manager), Energy Systems Software and Hardware

Managed multiple (as many as 8 concurrent) projects and tasks in a Program Management role with deliverables produced, in coordination with the customers’ business operational needs (requirements), on time and within budget. Routinely conducted project briefings to ABB corporate management and client management teams and directors.

Led development and the production of an enterprise software for electric power companies. This software (a SCADA-PLC-RISC control infrastructure model) managed integrated electric power generation processes, operations, risk management, market trading, and post transaction analysis (Oracle based). Extensive use of MS Project, CMM (Levels 1 to 3), PMBOK, Waterfall, and RUP methodologies, plus J2EE platforms. Successfully managed widely dispersed engineering efforts in a matrix type organization, directing up to 8 projects with over 20 project and software engineers, multi-million dollar budgets, and overall project scheduling. Project also had heavy reliance on skill in the use MS Project, and UML. This software once developed, was sold to several electric power companies for profits of $40M.

Introduced a software development life cycle (SDLC) system that, for example, successfully managed the transition of newly produced software to a standard off-the-shelf software package to streamline customer deliveries. Delivered this software to two clients early and under budget, using a structured release management procedure, resulting in the highest customer service ratings in company history. This new software integrated operational and market data, allowing electric power and electric marketing clients to exponentially improve operations, market bidding and settlement capabilities.

Developed customer UML-Use Cases for Business Operations and Analysis to specifically define and refine business software requirements. Use Cases would subsequently become part of the testing and certification for acceptance. Process successfully became institutionalized within our organization, and dramatically caused fewer contract issues at acceptance. (Also used Rational Rose, Requisite Pro).

Worked closely with all customers on Change Management issues to better meet their business needs. Logged, tracked and presented proposals to customers on requested, ad hoc, or out-of-scope changes. Negotiating with two customers alone this resulted in an additional $300,000+ of revenue.

Managed resources, both personnel and budget, for all software products build and delivered.

Clients: Consumers Energy; Detroit Edison; Progress Energy; Williams Energy Services; Tractebel; Endesa Servicio.

Booz, Allen & Hamilton, Jacksonville, Florida / Atlanta, Georgia / Chicago, Illinois January 1998 – January 2000

Senior Analyst & Management Consultant

Analyzed management, security (both physical and IT) and supply chain procedures for over 80 U.S. governmental organizations. Also analyzed procedures for physical plant, electric power, disaster recovery, safety/ emergency/ COOP planning for over 50 additional buildings & tenants (U.S. Government – GSA-FPS). In the process, saved a failing project salvaging $200,000 in revenue for my company.

Developed a project management guide for a US Army Headquarters. Guide allowed the client to manage contracts for private sector organizations.

Conducted network planning, installation and country risk analyses and also developed contingency disaster / COOP plans for major overseas military organization (in Kuwait and Qatar).

Successfully developed, as part of a senior management team, a $300 Million proposal for the largest logistics and supply chain management program to be undertaken by the US Army. Program produced best business operations and practices and integrated IT solutions for Army installations the US (Brown and Root, Department of Defense).

Participated in major deployment exercises with major Army headquarters providing feedback on organization, transportation and communications.

Clients: GSA/FPS; Brown and Root; Department of Defense

OrdSAFE, Ltd. / Texaco Oil Company, Southeast Asia January 1997 – December 1997

Operations Director

Directed operations for Texaco Oil (schedule, financials, supply chain, security, risk, resources) for a $1.2 Billion natural gas pipeline construction operation (Myanmar, Thailand). Directed multiple project including planning, security, transportation, network design, telecommunications and training programs. Responsible for training and leading over 200 contract pipeline surveyors, contract security, drivers, engineers and native labor. Coordinated supplies, vehicles, aircraft and other day--to-day operation assets. Coordinated daily activities with government representatives.

Managed resources, both personnel and budget, for all products build and delivered (on time and within budget).

Maintained physical plant for Texaco facilities.

Recognized for completing planning and survey project within time and budget, with no safety incidents, operating in a hazardous environment, with little infrastructure. Besides creating operations plans, COOP, policies and procedures, also integrated new equipment, developed safety, training, logistics, and network/telecom programs.

Atlanta Committee for the Olympic Games (ACOG), Atlanta, Georgia December 1995 – December 1996

Operations Planner / Security Manager

Developed and implemented projects with multi-level systems, training, risk planning, and contingency planning for Emergency Management/Public Safety Response Programs for the Atlanta Committee for the Olympic Games (ACOG).

-Successfully developed Continuity of Operations Plans (COOP) for several venues.

-Briefed federal, state and law enforcement directors

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