SHYAMILA RAJAPAKSHA

adwjwd@r.postjobfree.com 074******** High Wycombe, United Kingdom HP12 4AN Summary

Talented and hardworking Team member / Customer Care Assistant prepared to contribute to business success. Experienced in executing high quality Administration/ Customer Care work. Focused on customer satisfaction and team productivity.

Energetic Team member / Customer Care Assistant with Customer Service / Human Resources industry experience. Hits targets and engages customers to build brand loyalty. Skilled in POS systems and visual merchandising. Hard-working team player with retail and customer service background. Offers keen attention to detail with fast and friendly service. Knowledgeable about food safety, preparation and presentation. Hardworking fast food team member skilled at handling high tempo work. Focused on giving customers quick, tasty food in line with business reputation for service. Multitasks smoothly and manages time well under pressure. Motivated fast food preparation worker providing accurate, reliable kitchen support. Confident under pressure to meet demands of busy service environments. Takes instruction well, completing tasks to high quality standards within deadlines.

PQHRM-certified [HR Executive] with vast experience in effective and efficient operations. Displays outstanding knowledge and practical expertise to provide exceptional all-round service. Confident Team member / Customer Care Assistant successful at increasing monthly revenue using insightful marketing strategies and aggressive product development. Skilled at understanding customer and employee requests and meeting needs. Furthers success by strengthening staff training, streamlining internal systems and facilitating sales techniques.

Experience

KFC High Wycombe, United Kingdom

Team Member

11/2022 - Current

• Kept customer and food preparation areas clean and well-organised to maintain appearance and quality standards.

• Worked collaboratively to complete daily operational tasks against team targets.

• Cleared tables while proactively upselling to customers.

• Maintained high standards of cleanliness throughout establishment, preparation tables and dining areas.

• Greeted and escorted customers to designated area to promote friendly and fostering environment.

• Kept front-of-house areas for clean, safe environment welcoming staff and customers.

• Worked hard to learn all required tasks quickly to maximise performance.

Sri Lanka Insurance Corporation Ltd

Colombo, Sri Lanka

Human Resources Executive

08/2007 - 10/2022

• Provided support to employees with various HR-related issues and liaised with heads of department to find resolutions.

• Compiled and updated employee files in electronic and paper formats to maintain accurate records.

• Initiated employee evaluation process and recommended policy changes to propel staff progress toward desired readiness goals.

• Built relationships with external recruitment agencies to source short- and long-term staff for roles across organisation.

• Drafted termination paperwork and exit interviews to comply with release procedures.

• Evaluated and resolved employee performance-based claims and harassment incidents.

• Created and executed HR strategies and initiatives to minimise business disruptions and balance needs of organisation. Skills

• Continuous Professional Development (CPD)

• Customer-facing activities

• Health and safety standards

• Customer relations

• Food preparation

• Customer service

• Point of Sale

Education

Kelaniya University Kelaniya, Sri Lanka

Master of Arts in Buddhist Studies

2019

• It was a one year MA

• Covered areas of International Religion, Literature and Social ethics Chartered Institute of Personal Management Colombo, SriLanka Professional Qualification in Human Resources

2013

• It is equal to Bachelor of degree and it is recognized for not only Sri Lanka but International Universities such as Southwales, Northumbria Universities

• It was one year programme, covered the areas of Human Resources Management,HR development, Stregic Management etc

Northumbria London Campus Liverpool, United Kingdom Master Degree in Business with Human Resource