Data Entry Customer Service

Candace Martin

**** ********* ******, ***, ** ***73 770-***-**** adwjvi@r.postjobfree.com

CAREER SUMMARY

Dynamic and results-driven professional with 10 years of experience in transforming operations, navigating complex situations, identifying opportunities for improvement, and propelling change company-wide to improve performance. A proven track record of achieving exceptional results through strategic planning, resource optimization, and team leadership. Expertise in driving growth, improving operational efficiency, and delivering outstanding customer service. Adept at managing multiple locations and large teams, with a strong talent for establishing a clear endpoint vision, mapping out and spearheading the optimal course of achievement while anticipating and avoiding the myriad obstacles along the way.

Core Competencies

Management Leadership Administration Support Operations Sales Customer Service Budgeting Profit & Loss Team Building & Leadership Performance Management Strategic Planning Forecasting Process Improvement Inventory Management Logistics Supply Chain Vendor Management Project Management Quality Control Compliance Communication Problem-Solving Decision-Making Microsoft Office Suite Database Management Reporting

PROFESSIONAL EXPERIENCE

Area Manager WIS International Inventory Company November 2019 – Present

Spearheaded the successful coordination and execution of inventory management operations for a leading international inventory company, ensuring optimal levels of inventory control, accuracy, and profitability. Empowered teams to achieve outstanding results by providing expert guidance, training, and support, resulting in a highly motivated and engaged workforce.

Key Contributions

•Streamlined management processes and procedures, reducing errors and discrepancies by implementing advanced technology solutions and best practices.

•Fostered strong relationships with key stakeholders, including clients, vendors, and internal departments, to ensure seamless and efficient operations and exceptional customer satisfaction.

•Led cross-functional teams to identify and implement process improvements, resulting in increased productivity and enhanced efficiency

•Developed and implemented inventory management strategies, resulting in increased accuracy, timeliness, and compliance with industry standards and regulations.

Team Leader Rgis Inventory March 2019 – November 2019

Led a team of inventory specialists in conducting precise and efficient inventories for various retail locations, utilizing cutting-edge RF scanning technology. Directed team members in achieving accuracy and productivity targets, ensuring timely completion of inventory tasks and meeting the company's high standards of performance.

Key Contributions

•Mentored and coached team members to foster their professional growth, building a collaborative and motivated team culture.

•Contributed to the development and refinement of inventory processes, implementing best practices to optimize efficiency and accuracy.

•Demonstrated excellence in problem-solving, tackling challenges with a creative and analytical approach, and delivering optimal solutions to enhance inventory outcomes.

Replenishment Manager Michaels October 2016 – March 2019

Developed and executed effective planograms for different product categories, optimizing product placement to attract customers and increase sales. Led a team of 5 in the replenishment department, ensuring that the store was fully stocked and equipped with eye-catching fixtures, resulting in enhanced customer experience.

Key Contributions

•Oversaw the setup and opening of the store for business each day, ensuring a smooth start to daily operations. Demonstrated exceptional organizational and leadership skills, successfully managing inventory levels and team member schedules to meet store goals.

•Consistently achieved high levels of accuracy and attention to detail in all aspects of inventory management, including ordering, receiving, and reconciling products.

•Implemented new processes and procedures to streamline the replenishment process, reducing costs and improving overall efficiency.

Inventory Control Supervisor Rgis Inventory September 2014 – September 2016

Led a team of 40 to 60 employees in conducting inventory data entry with utmost accuracy, efficiency, and productivity. Provided exceptional customer service while supervising employees at various retail locations. Developed and implemented effective inventory control procedures, resulting in improved accuracy and efficiency.

Key Contributions

•Coordinated with cross-functional teams to ensure seamless execution of inventory control operations.

•Conducted training sessions for new hires to ensure a smooth onboarding process and improve their productivity.

•Resolved inventory discrepancies promptly, minimizing potential losses and ensuring accurate stock levels.

•Achieved a significant reduction in inventory shrinkage by implementing innovative measures to track and control inventory levels.

Scheduler/Payroll Clerk/Reservations MV Transportation April 2013 – December 2014

Streamlined payroll operations by accurately collecting, calculating, and entering data, resulting in the resolution of payroll discrepancies and ensuring compliance with company policies. Managed day-to-day scheduling and planning of drivers, monitors, and vehicles to ensure timely pick-up and drop-off of clients, resulting in increased customer satisfaction.

Key Contributions

•Developed and maintained effective client relationships by making reservations and providing exceptional customer service, resulting in increased repeat business and positive word-of-mouth referrals.

•Collaborated with cross-functional teams to identify and implement process improvements, resulting in increased efficiency and productivity.

EDUCATION

High School Diploma

D.M. Therrell High –Atlanta, GA 2000

Academic Diploma

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