Administrative Assistant Office
Resume:
Jessica Leyendecker
Del Valle, TX 78617
*******************@*****.***
Dedicated and technically skilled business professional with a versatile administrative support skill set developed through experience as an office manager, secretary, administrative assistant, and office clerk. I excel in resolving employer challenges with innovative solutions, systems, and process improvements proven to increase efficiency and customer satisfaction. I also offer advanced computer skills in MS Office Suite, Quickbooks, Availity and other applications/systems.
Office Assistant
Tran Chiropractic 2007 to 2022
*Served as office assistant to the management team.
*Handled a busy phone system, function as primary liaison to customers/patients and ensure a consistently positive customer experience.
*Created daily stat reports that reduce inaccuracies and provide management with an important decision-making tool.
* Quickly became a trusted assistant to the company's General Manager, staff, and Doctor.
*Earned a reputation for maintaining a positive attitude and produce high-quality work.
* Created several database programs to minimize the use of paper and to gain experience with software.
* Utilized Availity to verify active medical insurance coverage
Texas Works Advisor I
Department of State Health Services SNAP Program 1996 to 2007
*Worked under supervisor with the SNAP/Medicaid Program.
*Determined applicant eligibility and documented all information received
into agency wide database.
*Provided customer service on a daily basis
*Generated daily case load reports for supervisor review
Policy Liaison - Department of State Health Services - WIC Program
*Policy and Procedures Liaison for the Women Infants and Children Program
*Provided updated policy information to clinic staff state-wide
*Contacted recipients who were having trouble with clinic staff to de-escalate any issue
*Provided customer service
*Updated state wide database daily
Education: High school - Johnston High School Austin, Texas 1995 Southern Careers Institute - Administrative Assistant Certificate 1997
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