JACOB C. SWIMMER

adwjsp@r.postjobfree.com 908-***-**** LinkedIn

A highly skilled and experienced Information Technology Engineer with exceptional problem solving skills. 8+ years of progressive work experience across various regulated industries with roles ranging from technical support to system and security administration. WORK EXPERIENCE

Investors Bank – division of Citizens Bank Iselin, NJ Infrastructure Engineer II March 2018 – Present

24 x 7 operation support for all LAN operations.

Worked in a hybrid Cloud environment mainly dealing with Azure Cloud Infrastructure as well as minor in Amazon Web Services.

Configured and Administrator managed backup systems.

Responsible for maintaining, administering and analyzing Windows based servers, desktops, Group Policies, Citrix and VMware, Backup System Architecture, DNS, WINS, DHCP, SCCM and DR.

Manage; upgrade Windows Active Directory and day to day AD operations.

Manage; upgrade and new builds of Windows Servers and Windows images.

Assist the Helpdesk with problems related to the Windows operating environment and Windows based applications.

Configure, test, implement and manage Group Policy settings within the back and front office, manage Anti-Virus as well as Spam control applications.

Assist with the setup of new branches and upgrades to old ones. Assisting the installation and troubleshooting of enterprise applications.

Maintaining aboard knowledge of current and emerging state-of-the-art computer and network systems, technologies, architectures and products.

Applied patches to machines that were designed to update, fix and improve the business workflow.

Wrote and maintained custom scripts to increase systems efficiency to lower business intervention time on certain tasks.

Liaise with vendors and other IT personal for infrastructure resolutions.

Install and configure MS servers (2012r2, 2016r2 and 2019)

Comprehensive understanding of a verity Netbackup versions as well as solid knowledge of system backup procedures.

Assisted with new Netbackup version testing and installation methods. Singly handling Netbackup support issues.

Trained new members of IT team in NBU procedures and supervising NBU testing.

Performed necessary pre-checks such as host logins on the Storage Array status, capacity and number of LUNs to reclaimed, approval from server and app owners.

Performed bi-weekly health checks of the Pure storage as well as upgraded when needed.

Provisioned storage based on standardized procedures as advised by solutions architect or outlined by EMCs best practice.

Providing recommendations regarding hardware appliances and system software planning and budgeting.

Development and implemented updated backup policies as well as applied patches and preformed regular system updates/upgrades to backup appliances and servers.

Disaster recovery/failover setup between two different sites using EMC SRDF role when using VxVM.

Prepared daily system performance backup reports of successions and failures to meet audit standards.

Understanding of internal audit SOX systems with the ability to collaborate with other technical staff to resolve issues directly with or impacting certain services.

Conducted daily, weekly, monthly and yearly tape management. As well as planned, executed storage decommission requests in queue within the change window or target date.

Designed and configured Windows and Linux environments of Netbackup for both Master and Media servers.

Worked mainly with Netbackup versions 7.7 through 10.0. Investors Bank Iselin, NJ

IT Desktop Engineer July 2016 – March 2018

Enterprise environment with more than 1500 users, in corporate offices and branches.

Working with Service Pro ticketing system and asset management to help prioritize and organize workflow to other departments.

Desktop Administrator inclusive to Windows 7/10 and images being pushed out via SCCM as well as monitoring deployment.

Building an OSD process for Windows 10, by selecting the correct drivers and the captured image that will be deployed.

Creating and managing SCCM images for laptops and desktops, as well as applying encrypting software such as Bitlocker and Beachhead.

Using Acronis to place computer images on desktops and laptops to better improve imaging process and workflow.

Ensured users with laptops and desktops interconnect with requested servers seamlessly. Servers consisted of file/public share, email server and computer conferencing systems.

Working with remote location users on setting up VPN, with ether a hard token or software token.

Reaching out to vendors on repairing ATMs at off site branches. As well as contacting technical vendors to send technical officers to branch for maintenance.

Manage Cisco phones with user database, setup, unlock and reset user’s information on said device.

Helping users with financial software such as Connected Teller and Nautilus to better progress with their workflow.

Helping setup with RSA Token assigning and instructing users to use Pulse Secure as a VPN client to access internal documentation from remote locations.

Creating documentation that would be needed for first time users to be brought up to speed and working on the first day.

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Everest Re Group Liberty Corner, NJ

Desktop Support Jan.2016 – April 2016

Assisting user with installations, configurations and ongoing usability of desktop machines, peripheral equipment and software within established standards and guidelines.

Worked with vendor support and contacts to resolve technical issues with desktop and laptop computing equipment and software.

Worked with Help Desk and Network Operations staff as appropriate to determine and resolve problems received from clients.

Interacted with mainly computer platforms such as windows 7 and 8, in a multi-layered client server environment.

Ensure desktop and laptop machine interconnect seamlessly with file servers, email servers, computer conferencing systems, application servers and administrative systems.

Trained and oriented certain basic users on the use of hardware and software within the work place.

Project planned tactics to ensure recommended systems preform upgrades to hardware and operating system to ensure longevity.

Worked with Desktop team to purchase hardware and software. As well as assessing functional needs to determine specification for purchases.

Desktop administration inclusive to Windows 7 and 8 images being pushed out by SCCM, PXE boot. As well as PC to PC transfers with PCmover software.

Worked closely with management to prioritize business goals, information needs and developments of better computer solutions.

Maintained second level of support ensuring that all users are treated efficiently and in appropriate manner.

Used Service Now ticketing system to track and maintain support with end user requests and issues.

Worked with SCCM management tools to build and customize user required machines for different departments.

Used Microsoft Remote Access Server to help support and resolve end user remote access issues within satellite offices worldwide.

Maintained SOX auditing procedures throughout support and service with software, machine builds as well as tracking within updated documentation.

Loro Piana New York, NY

IT Support Analyst Aug.2015 – Dec. 2015

Worked directly with users with in and outside office to provide services and help resolve computing problems.

Use of discretion to effect timely solution of problems in order to ensure user satisfaction, eliminate downtime and prevent cost overruns.

Provided technical leadership and training for technical support and basic users.

Received requests for technical, software assistance and problem resolution from company employees.

Updated legacy hardware to improve inter-office workflow.

Addressed software budgeting and cost with license compliances.

Collected detailed information to categorize request in order to determine method of resolution.

System Administrator for Microsoft Exchange Server and OWA including supporting and resolving end user Outlook/Exchange issues.

Network File Server Administration inclusive of NFS file share management and end user file share drive mapping.

Desktop administration inclusive to Windows 7 and 8 images on both new and refreshed laptops as well as desktops.

Worked closely with management to prioritize business goals, information needs and developments of better computer solutions.

Worked with Oracle Virtual Machines, for testing and implementation of new software.

Directs the activities of lower level technical support to team to contribute to the overall performance of the support operation.

Overall inventory control of applications software and hardware used and support.

Used Microsoft Remote Access Server to help support and resolve end user remote access issues within satellite stores.

Supported Microsoft 365 for corporate and branch collaboration, as well as implementing updates and licensing. Dujour Media LLC New York, NY

IT Administrator April 2015 – July 2015

Enterprise desktop management of 100 users.

Established and managed Zendesk helpdesk ticket system, for tracking and managing end user requests and issues.

Vendor management including creating, verifying, and approving purchase orders for technical services rendered.

Onboarding new hires including provisioning and synchronizing accounts with Active Directory and Google Apps.

Updated legacy Adobe software to improve inter-office workflow.

Created PowerShell Exchange directory concept script to act as a user directory for helpdesk personal.

System Administrator for Microsoft Exchange Server and OWA including supporting and resolving end user Outlook/Exchange issues.

Network File Server Administration inclusive of NFS file share management and end user file share drive mapping.

Desktop SOE administration inclusive of Apple Mac OSX and Windows 7 images on both new and refreshed laptops.

Print Server administration including end user support and troubleshooting assistance.

Overall Network System Administration including security audits of user activity, network drive access, policy enforcement via GPO for password strength and complexity.

Managed software asset management with design tools, such as Adobe Creative Cloud and Office tools.

VPN Administrator via Microsoft Remote Access Server to support end user remote access using Remote Desktop Connection.

Supported Atlassian Confluence for team collaboration.

Management of desktop lifecycle inclusive of assessment of hardware and software requests in comparison to support model and compatibility of both current and future-state end user computing platforms.

Internal office management administration responsibilities inclusive of approving hardware purchase requests, maintaining quarterly cost reporting, establishment of new hire policies to improve overall hiring and onboarding procedures. Shutterstock Inc. New York, NY

IT Engineer October 2012 – April 2015

Onboarding Administrator including provisioning new accounts within Google Administration Tool and Active Directory Domain via ADUC.

Administered Atlassian Jira ticketing system to help maintain issues and documentation for IT team.

Mac OSX and Windows Desktop Administration included supporting and resolving performance issues, drive mapping, and print drivers.

Updated anti-virus throughout the entire company by installing ESET with management tools to secure both remote and internal users.

Vendor Management duties included coordinating third party OEM equipment and software licensing procurement.

Network Administration included whitelisting MAC Addresses using specific ports to resolve workflow access issues with internal sites.

PowerShell scripting to audit status of users with SOX compliance.

Maintained agile project boards with the combination of sprint planning.

Asset Management of all hardware at Shutterstock including establishment of standard desktop hardware configurations.

Administration of multiple operating system images to help repurpose hardware to different teams within the corporate environment.

Provisioned users with LDAP directory including user name and passwords attributes.

Configured VPN client Viscosity with configuration files for specific corporate connections.

Implemented BOX, cloud based file sharing software, throughout company and integrated with Active Directory.

Replaced file servers with cloud base solution to improve workflow and store highly sensitive documents more secure than Dropbox.

Created automation process within HR for incoming users to notify all parties in hiring process workflow.

Helped create imaging system with Casper and SCCM/MDT, improving both the workflow of the IT group and growth of the organization. SKILLS

Operating Systems: Windows 7, 8 and 10, Linux, Mac OS/X

Imaging Tools: Casper, SCCM/ MDT

Office Applications: Microsoft Office 2010 (Word, Excel, Outlook, PowerPoint), Adobe Creative Cloud, Acrobat, WINS, Nuance PDF and Skype/Lync for Business, Acronis

VPN Clients: Network Connect, Remote Desktop (RDC), Viscosity, Tunnelblick and Pulse Secure

Cloud and Collaboration Solutions: BOX and Dropbox, Atlassian Confluence, Google Apps,, Google Administration Tool, Drupal, AWS

Ticketing Systems: Atlassian Jira, Dell KACE, Zendesk, Service Now, Service Pro, Helpstar

Project Framework: Scrum, Agile

Server Management: LDAP, Active Directory Domain ADUC, Windows Server 2008R2 and 2012, Microsoft Exchange Server 2010 and Outlook Web Access, Microsoft Remote Access Server (RAS), PowerShell Scripting, GPO Administration, SQL Server Administration, SCCM, PCmover, VMware, Patchlink, Vertias.

Anti-Virus Management: ESET, Symantec, McAfee and Sophos

Currently studying for AWS Solutions Architect Cert. EDUCATION

PACE University’s Seidenberg School of Computer Science BS in Computer Science, May 2011

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