Fulfillment Associate
Resume:
Maria J. Herrera
adwjsc@r.postjobfree.com
Professional Summary
Highly-effective Professional with significant multi-industry experience. Skilled, reliable and dependable team partner, leader, mentor & trainer, who thrives in a fast paced, diverse and demanding environment and always achieves business goals and deadlines.
•Exceptional organizational skills
•"Outside-the-Box" thinker and problem solver who exceeds customer expectations consistently.
•Agile and adaptable learner
•Business owner
Core Strengths / Expertise
Bilingual (Spanish/English)
People person
Analytical
Customer Service and de-escalation
Communication
Organizational
Management experience
10-key
MS Office
Customer Service and de-escalation
EXPERIENCE
L & M Cleaning Services, Orem – Self Employed – (Owner, Operations Manager)
April 2004 – Present
Professional residential cleaning services
Build and maintain long-term client relationships
Direct sales
One-stop exceptional customer service
Bi-lingual customer communications
Final inspection
Billing
Marketing
Young Living, Spanish Fork — Fulfillment Associate
October 2019 – September 2020, August 2022 – February 2023
Required to receive products using radio frequency scanners and relocate products using
powered equipment
Picked customer orders on all levels of a multi-level mezzanine, sort, pack, shipped customer
orders, and troubleshoot problems to resolution.
Checked product on inbound / outbound to ensure that items and quantities are correct and
that there is no damage.
Assisted in cycle counts and physical inventories.
Safely and efficiently box/package customer products converted from raw material to shippable
goods utilizing box taper machines and manual packaging methods.
Expected to understand aspects of production
Adhere to strict safety (dangerous goods and hazardous substances), quality, and production standards.
Worked with and around moving mechanical parts.
Sort packages to prepare for delivery.
Stowed away products in the correct shelf locations.
Securely packaged product into boxes for shipment.
Performed inventory counts on schedule.
Continuously stood and or walked for an extended period.
Prepare and complete orders for delivery according to schedule (load, pack, wrap, label, ship).
Receive and process warehouse stock products (pick, unload, label, store).
Amazon Warehouse, Lehi — Fulfillment Associate
September 2020 – August 2022
Required to receive products using radio frequency scanners and relocate products using
powered equipment
Checked product on inbound / outbound to ensure that items and quantities are correct and
that there is no damage.
Assisted in cycle counts and physical inventories.
Safely and efficiently box/package customer products converted from raw material to shipable
Expected to understand aspects of production
Adhere to strict safety (dangerous goods and hazardous substances), quality, and production standards.
Worked with and around moving mechanical parts.
Sort packages to prepare for delivery.
Stowed away product in the correct shelf locations.
Securely packaged product into boxes for shipment.
Performed inventory counts on schedule.
Prepare and complete orders for delivery according to schedule (load, pack, wrap, label, ship).
Receive and process warehouse stock products (pick, unload, label, store).
Check City, Orem — Loan Processor, Customer Service
February 2013 - July 2018
Work face to face with customers.
Assist in the issuance of loans including title loans, installment loans and payday loans.
Assist clients with other services including cash advance services, check cashing, money orders, bill pay services, withdrawals, transfers etc.
Knowledge in tax preparation services.
SAP ERP Software
MS Office
NU SKIN, Provo — Sales Support Representative
February 2014 - May 2016
Customer Service – Provided “above and beyond” Spanish speaking inbound customer service and billing support for NuSkin Re-sellers and associates.
Communication – Interface with English and Spanish speaking associates to determine the reason for their contact and quickly deploy a solution, based on the company’s best practices.
Goals Oriented – Meet and exceed daily upsell and new sales quotas.
Product knowledge – Advise re-sellers on the vast array of products to find the best offerings for their customers.
SAP ERP Software
MS Office
Panda Express, Orem — Team Lead
January 2004 - February 2014
Supervise - Provide support for a designated team working the same shift.
Manage production of orders – from prep until delivery accurately and with the highest standard of quality.
Inventory – Place orders to replenish condiments, ingredients and materials needed for smooth and successful day to day operations.
Customer Relations - Took all customer feedback and complaints and embraced them as opportunities for service and improvement.
Contact this candidate