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Sales Associate Customer Service

Location:
Safety Harbor, FL
Posted:
April 14, 2023

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Resume:

William Scott McElveen

**** ***** **** ****, ****** Harbor, Florida 34688

727-***-****

adwjs9@r.postjobfree.com

PROFESSIONAL STATEMENT

Skilled Appraiser with over 30 years of experience in West Central Florida. Expertise in national appraisal reviewing, and extensive knowledge of mortgage banking, FNMA, and USPAP guidelines. Directed the start-up of a new division that contributed to company growth and increased revenue. Well versed in managing administrative, financial, technical, and customer service operations. Highly effective in developing a client base consisting of major banks, mortgage companies, real estate firms, law firms, and individuals.

SUMMARY OF SKILLS

● Proficient time management in scheduling projects and responsibilities.

● Expert using Microsoft Word, Excel, Total, Mac OS, and Claris.

● Developed, trained, and managed support staff.

● Self-sufficient with the ability to complete tasks and meet goals without supervision.

● Proven capabilities in sales, managing, marketing, training, and customer service.

● Demonstrates and clarifies products or concepts in a one-on-one or group setting. WORK EXPERIENCE

CEO and Owner, WSM Appraisal Service

July 2017 – Present

Tarpon Springs, Florida

● Increased revenue 40% from 2017 to 2021.

● Averaged 25-30 appraisals a month.

● Responsible for covering a seven county territory for appraisals.

● Appraised unique properties with jobs up to 20 bedrooms and up to 20,000 square feet.

● Increased the number of AMC partners from four in 2017 to 14 in 2023. Senior Review Appraiser - Investor Support, Chase

February 2011 – July 2017

Tampa, Florida

● Comprehensive knowledge in national appraisal reviewing.

● Small exclusive team member that handled appraisal reviews on a national basis.

● Extensive understanding of mortgage banking, FNMA, and USPAP guidelines. Collateral Risk Analyst, Lender Processing Services March 2009 – February 2011

San Diego, California

● Analyzed a combination of data and analytics.

● Offered valuable market insight for portfolio monitoring and initial collections efforts.

● Managed accurate property values for the loss mitigation, foreclosure, and REO management processes. Real Estate Appraiser, WSM Appraisal Service

2001 – March 2009

Tarpon Springs, Florida

● Prepared reports per requirement approvals.

● Organized and maintained documentation of all office financial reports.

● Responsible for all administration in accordance with legal requirements and customer specifications.

● Led negotiations of contracts and changes with customers. President/Appraiser/Sales Associate/Broker, McElveen Realty 1985 - 1993

Clearwater, Florida

● Established a varied client base.

● Supervised office as a broker from 1989 - 1993.

● Implemented appraisal department within existing real estate office.

● Managed accounting, advertising, payroll, and inventory needs. OTHER RELEVANT WORK EXPERIENCE

Personal Banker, Huntington National Bank

2001-2002

Clearwater, Florida

● Goal oriented with focus on obtaining new clientele.

● Sold all products including investments, mortgages, and insurance.

● Responsible for community and outreach services.

● Accountable for organizing call nights for up-selling bank products.

● Provided all services supplied by the bank with a focus on customer service West Coast Supervisor, First Florida Service

1993 – 2000

Tampa, Florida

● Managed appraisals for a large mortgage company.

● Reviewed outside appraisals for the wholesale lending department.

● Appraised properties to eliminate negative and high risk lending.

● Evaluated property for loan to value and market value to secure financial commitment. COLLEGE EDUCATION

University of Florida - Gainesville, Florida

Completed two years toward Bachelor’s in Business

Moved home to help ill father with family business before degree completion St. Petersburg College - Clearwater, Florida

Associates of Art Degree: Forestry

Graduated: 1984

CERTIFICATIONS

State Certified Residential Appraiser: 1992 – Present

● State of Florida Number: RD0001869

NASD, General Securities Representative, Series 7: 1997-1999

● Certification number: 16164

Department of Banking and Finance, Mortgage Broker: 1994-1996 Department of Insurance: Health, Life, and Variable Annuities: 1994-1996 Division of Real Estate; Sales Associate: 1985-1992 Broker: 1989-1995 COMMUNITY LEADERSHIP

● Chair, Finance Committee: HOPE United Methodist Church, Trinity, FL, 2022

● PTA President: Dunedin High School, Dunedin, FL 2016 – 2018



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