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Assistant Project Manager Project Management Office

Mobile +1-555-***-****

SHILOTRI SHEWALE

ACCOMPLISHMENTS

17+ years of overall industry experience as Customer Response Executive, Process Associate, Application Support Specialist and Assistant Project Manager in Project Management Office and End to End Projects Satisfaction Survey Program.

5 years worked as an Application Support Specialist in PMO, was functionally responsible for any new development, requirement understanding and document creation, Specification to Technical Team, Sanity testing, post-production release - sign off and support. Very well familiar with the project execution process for Global Emerson projects and Tools which includes Clarity, FFT, PMMT, EET etc.

Worked with Project planners and Project Managers very closely for effective Project Management Globally including Project Scheduling, Project Management and Resource Management along with the Handling Project Budgeted Hours.

6+ years in Project Survey, which included collecting end user customer data, Preparing Survey Questionnaire based on Project Phases, Conducting Survey with the help of third-party tool, Collecting Results, analyzing data, Preparing and sharing reports with the operations and working on Corrective and Preventive action for the unsatisfied customer. Successfully lead & executed the GDPR development for the survey team, a large & unique development project. Worked on several special development projects & loyalty surveys with being responsible for Quality. Data Analysis, Presentation and Research & development is my strong area.

SKILLS & ABILITIES

Hands-on with the Emerson Project Management Tool – Clarity, Customer Satisfaction survey tool, Estimation Tool, Project Material Management Tool, Resource Management Tool. Financial Forecasting Tool,

Data analysis reports for Emerson Executive Management (hands-on with MS Excel, MS Word, MS PowerPoint & Power BI).

PROFESSIONAL EXPERIENCE

EMERSON EXPORT ENGINEERING CENTRE

ASSISTANT MANAGER APPLICATION SUPPORT PROJECT MANAGEMENT OFFICE, EEEC, PUNE

April 2019 – Till Date

Customer Satisfaction Survey for Global Emerson Projects

Deep dive into internal and external survey data to provide actionable insights, intuitive presentation of results leading to an accurate understanding of both our external and internal customers.

Reporting and Dashboard creation. Study the Survey Data

Coordinate the design / development of new metrics and enhance existing metrics with new visualizations in Power BI

Explore contact management for possible ways within constraints of GDPR and anonymous respondents to summarize / dashboard information in useful ways.

Oracle Migration

Assist the PMO survey team with the redesign / prototyping / shift of critical survey reports, dashboards into the new Oracle software.

Manage the migration documentation / maintenance of the requirements for all survey reports and Survey Database.

Perform Analytical studies to gain insights with special projects.

Work cooperatively with the Global Project Survey Manager on the design of various survey IT development efforts.

Assist PMO Sr Principal Marketing Manager & PMO Survey Team Supervisor with the quality review of various elements in the other survey programs

Review survey program literature in portal for improvements

Learn Qualtrics survey programming software. Help manage the quality of survey team use launches for the team by keeping abreast of Qualtrics new features and improvements and suggest to the team how they may help with existing or future survey efforts.

SENIOR ANALYST – APPLICATION SUPPORT, EEEC PUNE

April 2016 – April 2019

Customer Satisfaction Survey for Global Emerson Projects – EEEC Pune

PSS Project customer data collection for survey and management. Conduct project survey and customer feedback analysis for low ratings.

Correction Action report (CAR) setup for projects for quality management.

Survey Quarterly Report configuration for Global executive management.

Lead any new development in the Survey tool – requirement understanding and document creation, Specification to Technical Team, Sanity testing, post-production release - sign off support.

Lead & executed the GDPR development for the survey team

End to End global I-Center survey operation setup and support under the supervision of the SME.

End to End Engineering Productivity Leadership tool (RVO2, PCSD, PCSD - SIS, PDL and CTO) survey operation setup and support under the supervision of the SME.

Knowledgeable about Survey Launching program - Qualtrics

Knowledge base creation and documentation for the ongoing process.

ANALYST – APPLICATION SUPPORT, EEEC PUNE

Jan 2011 till April 2016

Project / Resource Management Tool (Clarity) - EEEC Pune

Resource/ Project Setup, Operational and Closure support to the Resource / Project Managers globally.

Active participation in Microsoft Scheduler release, installation support, testing and analyzing/ investigating user issues.

End to End Jasper soft configuration testing and functional document for Clarity reports.

Open Workbench Scheduler user support.

Clarity Location rollout for projects and resources.

Timesheet management and resolution of the invalids/ stuck timesheet issues priority.

Functional support the project dashboard and cost issues.

Clarity Projects portlets related enhancement testing.

Involved in the annually Cost rates collection and upload activity in Clarity for Global locations and verify cost flow over the projects for resources.

Close co-ordination with development team to ensure the user functional, commercial or performance issue resolution within the given SLA and tool configuration as per business requirement.

Project Material Management Tool - EEEC Pune

Bill of material / Part number upload for projects in PMMT on request from PMs.

Critical / priority support for PMMT users for online project cost or part number tracking issues.

PMMT / Clarity/ EET interface support.

Knowledge base creation for the user issues resolution with the root cause analysis and workaround provided.

Enterprise Estimation Tool Support – EEEC Pune

New EET Location Setup and maintenance.

Price book update - Replacement/ Update for the new part numbers in the tool.

EET architecture update – Rules configuration updates, Activity / deliverable codes mapping, Product group codes mapping and role access creation.

Lead the annually Labor list rates collection and upload activity in EET for Global locations.

Critical functional/ operational user issues resolution and providing immediate workaround, if required.

Monitoring the Tool Performance.

Close co-ordination with EET development team to ensure the new releases/ requirements testing without disturbing the existing functionality.

Coordinating with the other interfaced tools (Clarity, IPS, GPNMU & Oracle) owners to understand the implementation and linking of cost and part numbers.

Data Analysis - EEEC Pune

Engaged in making flowcharts for project processes and PMO operations.

Engaged in creating the knowledge base for all PMO application tool database table interfaces - Collecting tool interface database details, MS Visio Flowchart representation and plotting the interface details on the common repository for technical team to view database table interfaces.

Providing Clarity resource utilization report per weekly/ monthly basis to the EEEC Pune management introducing the same in Power BI.

Preparing Functional and SLA tool data analysis report for Executive PMO Management and Supervisor.

STERIA INDIA LIMITED

PROCESS EXECUTIVE,

July 09th 2007 to January 7th 2011

Doing quality checks for HR Technical processes in ESR system based on oracle

Off shored corporate process from UK to India & handling the same

Providing support to the team by acting as the first line of escalation to all customer related queries to accomplish the goal of providing exceptional customer experience

Provided hands-on assistance to the team by solving online queries of team.

Handling communication with the clients through Conference Calls & E mails

Responsible to achieve the Service Levels of the team by doing 100% quality check

Lead and motivate the team to facilitate achievement of SLA.

Lead quality and productivity initiatives

Identify, facilitate and implement process improvement ideas to improve efficiency

Doing all the MIS reports such as Dash board, Internal Review, Rag Status for Clients

Conducting MRM in every month highlighting teams performance

Reliance Infostreams Pvt. Ltd

CUSTOMER INTERACTION EXECUTIVE

September 2003 till February 2006

Domain – Telecommunication

Team –Billing Escalation Desk (From December 2004 to February 2006)

Handled Service Reconnection calls, also handled call for activation of NLD & ILD

Handled calls related to Billing Disputes.

Handled MDN change & handset lost calls

Handled Irate calls & Escalated calls from Executive

Team –General Desk (From September 2003 to December 2004)

Handled all the postpaid & prepaid general calls

Creating Case Templates against customer complaints

Queue Managements & Resource Allocation

EDUCATION

NAGPUR UNIVERSITY — NAGPUR — B TECH IN CHEMICAL ENGINEERING

TRAINING UNDERGONE & CERTIFICATIONS ACQUIRED

SOFTWARE TESTING – SQTL AUG 2005

PERSONAL DETAILS

Date of Birth : 6th July 1981

Nationality : Indian

Gender : Female

Martial Status : Married

Religion : Hindu

Passport No : R4469271

Issued at : Pune, India

Issued on : 14th September 2017

Expires on : 13th September 2027

COMMENTS

I the undersigned hereby state the above information is true to the best of my knowledge and belief

SHILOTRI M SHEWALE

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