Data Entry Customer Service
Resume:
TIFFANI BIRGE
*********@*****.***
KEY INFO
*Goal-oriented individual with over 25 years’ experience in the consumer, customer relations, and technology industries
*Strengths include excellent editing and proofreading skills, solid communication and problem-solving skills, leadership qualities, strong computer skills, extensive knowledge in information analytics, data entry, planning and organizational skills, and interpersonal skills, as well as quality assurance
*Strong skills in client relations and business management
*Extensive experience in customer service, quality of service, charitable organizations, and leadership
EDUCATION
B.S. Business Management Degree specializing in Human Resources Management through Western Governors University
oCompTIA Project+ certified
Human Resources Intern - Larry H. Miller Megaplex Theatres April 2017 - July 2017
oRecruiting
oReview applications
oSchedule interviews
oOrganize employee documentation and benefits information
oOther HR administrative work
USBE
oAssociate Educator License - Elementary Education
oAssociate Educator Endorsement - Secondary Education - Business & Marketing
WORK EXPERIENCE
Jordan School District February 2022 – Current
Elementary School Teacher/Substitute Teacher
Instruct students in various curriculum, including but not limited to Science, Math, Reading, Language Arts, Phonics, Writing, Social Studies, and Music
Exhibit and refine such skills as critical thinking, patience, creative thinking, communication, organization, teamwork, time management, and conflict resolution
*Self-Employment – Four + years’ experience creating and running home-based businesses*
Hit The Road RV Rentals May 2021 – Current
Owner/Business Manager
Manage rental departure and return of RV units through the Outdoorsy platform
Customer Service
Inspection and minor repairs of units
Spit Shine Editing spitshineediting.wixsite.com/home June 2018 - Current
Owner/Consultant/Content Editor & Creator/Copy Editor/Proofreader
Create and/or edit content for small business & individual websites, client communications, written works, and/or curriculum
Copy edit by reviewing and correcting content on a word- or sentence-level for things like natural flow, readability, clearness, consistency, redundancy elimination, etc.
Proofreading - Average of 1,000 per hour
eBay Dec 2005 - June 2018
Fraud Investigative Analyst/Insights Analyst Interim
Identifying and determining acceptable risk exposure for selling, buying, etc.
Interpreting transaction data and identifying patterns/trends
Evaluating authenticity/Recognizing counterfeit items
Analyzing and making business decisions weighing the overall customer experience
Proven ability to understand complex systems including Agent Desktop, MS Office, NICE, CTE Tool
Dedicated 13 years’ experience in Internet Risk Management
Contributions to updates/improvements in ATO workflow - Working closely with Management
Compile and edit communications for updates within the Knowledgebase for things like Employment Fraud and ATO Workflow/Outbound Customer Email Communications.
Self-Employed for Pinnacle Consulting July 2004 - July 2005
Editor/Proofreader/Liaison/Customer Service/Data Entry
Perform At-Home Surveys/Interviews – (Live Transcription via Telephone; Data Entry for Elderly and Disabled Patients/Residents) with limited to no supervision
Contact patients/residents, or their family members/friends, concerning the quality of care that has been given to them by an agency or facility, and enter the information on each survey in Excel to be reported back to facility
Editor - checking for spelling/grammar/content on employees’ reports before submitting final drafts to each healthcare agency
Candle Cottage Jan 2000 - Sept 2000
Assistant Manager/Retail/Customer Service/Cashier/Inventory
Hiring and termination of employees
Performing payroll duties for employees
Bookkeeping
Customer service managing
Stocking, ordering and supplying goods
CERTIFICATIONS
CompTIA Project+
SKILLS
Computer skills, management skill, Customer Service skills, Microsoft systems, Insights Analyst Interim – NICE System, Multiple Huddle Presentations on Peer Recognition/Pulse Liaison Team Building – Bridging the Management gap, Member of the Teammate Advisory Panel, outstanding productivity, quality, and accuracy in workflow.
ACCOMPLISHMENTS AND VOLUNTEERING
Parent Advocate for the Scouting, Program Hold leadership/teaching positions within a worldwide service organization, Head of Fundraising for my local PTA, Volunteer Coach, Monetary and Personal Time donations to multiple charities including: Crohn’s and Colitis Foundation of America, Big Brothers Big Sisters, Feed My Starving Children, St. Jude’s, Texas Children’s Hospital, Primary Children’s Hospital (Children’s Miracle Network), USO, Alzheimer’s Foundation, Disabled Veterans
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