TIFFANI BIRGE

801-***-****

adwjo0@r.postjobfree.com

KEY INFO

*Goal-oriented individual with over 25 years’ experience in the consumer, customer relations, and technology industries

*Strengths include excellent editing and proofreading skills, solid communication and problem-solving skills, leadership qualities, strong computer skills, extensive knowledge in information analytics, data entry, planning and organizational skills, and interpersonal skills, as well as quality assurance

*Strong skills in client relations and business management

*Extensive experience in customer service, quality of service, charitable organizations, and leadership

EDUCATION

B.S. Business Management Degree specializing in Human Resources Management through Western Governors University

oCompTIA Project+ certified

Human Resources Intern - Larry H. Miller Megaplex Theatres April 2017 - July 2017

oRecruiting

oReview applications

oSchedule interviews

oOrganize employee documentation and benefits information

oOther HR administrative work

USBE

oAssociate Educator License - Elementary Education

oAssociate Educator Endorsement - Secondary Education - Business & Marketing

WORK EXPERIENCE

Jordan School District February 2022 – Current

Elementary School Teacher/Substitute Teacher

Instruct students in various curriculum, including but not limited to Science, Math, Reading, Language Arts, Phonics, Writing, Social Studies, and Music

Exhibit and refine such skills as critical thinking, patience, creative thinking, communication, organization, teamwork, time management, and conflict resolution

*Self-Employment – Four + years’ experience creating and running home-based businesses*

Hit The Road RV Rentals May 2021 – Current

Owner/Business Manager

Manage rental departure and return of RV units through the Outdoorsy platform

Customer Service

Inspection and minor repairs of units

Spit Shine Editing spitshineediting.wixsite.com/home June 2018 - Current

Owner/Consultant/Content Editor & Creator/Copy Editor/Proofreader

Create and/or edit content for small business & individual websites, client communications, written works, and/or curriculum

Copy edit by reviewing and correcting content on a word- or sentence-level for things like natural flow, readability, clearness, consistency, redundancy elimination, etc.

Proofreading - Average of 1,000 per hour

eBay Dec 2005 - June 2018

Fraud Investigative Analyst/Insights Analyst Interim

Identifying and determining acceptable risk exposure for selling, buying, etc.

Interpreting transaction data and identifying patterns/trends

Evaluating authenticity/Recognizing counterfeit items

Analyzing and making business decisions weighing the overall customer experience

Proven ability to understand complex systems including Agent Desktop, MS Office, NICE, CTE Tool

Dedicated 13 years’ experience in Internet Risk Management

Contributions to updates/improvements in ATO workflow - Working closely with Management

Compile and edit communications for updates within the Knowledgebase for things like Employment Fraud and ATO Workflow/Outbound Customer Email Communications.

Self-Employed for Pinnacle Consulting July 2004 - July 2005

Editor/Proofreader/Liaison/Customer Service/Data Entry

Perform At-Home Surveys/Interviews – (Live Transcription via Telephone; Data Entry for Elderly and Disabled Patients/Residents) with limited to no supervision

Contact patients/residents, or their family members/friends, concerning the quality of care that has been given to them by an agency or facility, and enter the information on each survey in Excel to be reported back to facility

Editor - checking for spelling/grammar/content on employees’ reports before submitting final drafts to each healthcare agency

Candle Cottage Jan 2000 - Sept 2000

Assistant Manager/Retail/Customer Service/Cashier/Inventory

Hiring and termination of employees

Performing payroll duties for employees

Bookkeeping

Customer service managing

Stocking, ordering and supplying goods

CERTIFICATIONS

CompTIA Project+

SKILLS

Computer skills, management skill, Customer Service skills, Microsoft systems, Insights Analyst Interim – NICE System, Multiple Huddle Presentations on Peer Recognition/Pulse Liaison Team Building – Bridging the Management gap, Member of the Teammate Advisory Panel, outstanding productivity, quality, and accuracy in workflow.

ACCOMPLISHMENTS AND VOLUNTEERING

Parent Advocate for the Scouting, Program Hold leadership/teaching positions within a worldwide service organization, Head of Fundraising for my local PTA, Volunteer Coach, Monetary and Personal Time donations to multiple charities including: Crohn’s and Colitis Foundation of America, Big Brothers Big Sisters, Feed My Starving Children, St. Jude’s, Texas Children’s Hospital, Primary Children’s Hospital (Children’s Miracle Network), USO, Alzheimer’s Foundation, Disabled Veterans

Contact this candidate