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Customer Service Front Desk

Location:
Missouri City, TX
Posted:
April 14, 2023

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Resume:

Nileshkumar (Neil) Purohit **** Chinaberry Grove, Missouri City, TX, 77459

Email: adwjnk@r.postjobfree.com Phone: 262-***-****

QUALIFICATIONS

Outstanding leadership, communication, sales, cash handling and customer relations’ skills.

Strong ability in personnel interviewing, training, management, Cash Control, and Finance.

Skilled in organization, maintaining property, office procedures and operating equipments.

Ability to achieve immediate and long-term goals and meet operational deadlines.

Over 18 years experience in hospitality and 10 years in restaurant customer services and management.

Quick learner, responsible, motivating, ability to operate independently, or in group environments.

Diligent autonomous individual with excellent communication skills and confidence. EDUCATION:

Pratap High School, Vadodara, GJ, India June, 1972 - April, 1984 M.S. University, Vadodara, GJ, India June 10th, 1984 - April 9th, 1987

Bachelor Degree with Major: Accounting & Auditing American Institute, Chicago, IL September, 1997 - June 5th, 1998

Basic computer, Office and Window 95 training program Learn2serve, www.360training.com

Food Handler Training Course certificate # TX-FH-182033 Expire: August 13th, 2022 WORK EXPERIENCE:

Manager at Fairview Plaza, Missouri City, TX April 15th, 2019 - Present Working as a Manager part time.

Building construction finished. Helping new tenants for inside construction.

Conducting daily reviews and reports on the property.

Handling documents, including permits and drawings.

Maintaining building and helping new tenants to build the inside store.

Marketing for lease set up and get tenants.

Following company's rules and regulations.

Food Service Specialist at Fort Bend ISD, TX Aug 05, 2021 - Present Working as a Food Service Specialist.

Prepare, cook and serve lunch in School district.

Helping in side, all kind work including customer service and Cash handling.

Knowledge of 5 components meal pattern and reimbursable meal.

Following company's rules and regulations.

Food Service at Cypress-Fairbanks ISD, TX Apr 05, 2021 - June 09, 2021 Working as a Food Service part time.

Prepare, cook and serve lunch in School district.

Helping in side, all kind work including customer service and Cash handling.

Knowledge of 5 components meal pattern and reimbursable meal.

Following company's rules and regulations.

Manager at EconoLodge Inn & Suites, Beaumont, TX October 1st, 2007- April 14th, 2019 Worked in the management with assist guest services and maintain property.

Provided excellent guest services, managed and maintained all property.

Daily, weekly and monthly Audit, Bank deposit, Cash handling, schedule, maintenance, and staffing.

Monthly and yearly profit and loss financials.

Purchased room, laundry, office and other supplies.

Worked in Account payable and receivable area.

Maintained relationships with franchise corporate, banks, guests, vendors, travel agents and others.

Assisted other employees and guest with their day-to-day problems and needs.

Kept property in compliance with franchise requirements to ensure an operationally sound environment.

Contributed property’s score of 96% on our corporate inspection.

Followed and complied with State, Federal and Company's rules and regulations.

Provided training to all employees for front desk clerks, housekeepers, sales & customer service and helped with online training to strengthen employees' knowledge.

Responded and resolved guest complaints and administered reviews and questions to ensure customer satisfaction.

Achieved goal in sales along with setting up group, corporate, and sports' accounts. Manager at CumberLand Inn & Suites, Cumberland, WI December 5th, 2005 - September 15th, 2007 Worked in the management with assist guest services and maintain property.

Provided excellent guest services, managed and maintained all property.

Daily, weekly and monthly Audit, Bank deposit, Cash handling, schedule, maintenance, and staffing.

Monthly and yearly profit and loss financials.

Purchased room, laundry, office and other supplies.

Worked in Account payable and receivable area.

Maintained relationships with franchise corporate, banks, guests, vendors, travel agents and others.

Assisted other employees and guest with their day-to-day problems and needs.

Kept property in compliance with franchise requirements to ensure an operationally sound environment.

Contributed property’s score of 96% on our corporate inspection.

Followed and complied with State, Federal and Company's rules and regulations.

Provided training to all employees for front desk clerks, housekeepers, sales & customer service and helped with online training to strengthen employees' knowledge.

Responded and resolved guest complaints and administered reviews and questions to ensure customer satisfaction.

Achieved goal in sales along with setting up group, corporate, and sports' accounts. Manager at Rainbow Motel, Burlington, WI September 19th, 2001 - November 15th, 2005 Worked in the management with assist guest services and maintain property.

Provided excellent guest services, managed and maintained all property.

Daily, weekly and monthly Audit, Bank deposit, Cash handling, schedule, maintenance, and staffing.

Monthly and yearly profit and loss financials.

Purchased room, laundry, office and other supplies.

Worked in Account payable and receivable area.

Maintained relationships with franchise corporate, banks, guests, vendors, travel agents and others.

Assisted other employees and guest with their day-to-day problems and needs.

Kept property in compliance with franchise requirements to ensure an operationally sound environment.

Contributed property’s score of 96% on our corporate inspection.

Followed and complied with State, Federal and Company's rules and regulations.

Provided training to all employees for front desk clerks, housekeepers, sales & customer service and helped with online training to strengthen employees' knowledge.

Responded and resolved guest complaints and administered reviews and questions to ensure customer satisfaction.

Achieved goal in sales along with setting up group, corporate, and sports' accounts. Manager at SBARRO, Milwaukee, WI March 1st, 1999 - September 15th, 2001 Worked in the management with assist customer services and maintain restaurant.

Daily, weekly and monthly Audit, Bank deposit, cash handling, schedule, maintenance, and staffing.

Monthly and yearly profit and loss financials.

Purchased food, office and other supplies.

Maintained relationships with corporate, banks, customers, vendors and others.

Followed and complied with State, Federal and Company's rules and regulations.

Assisted other employees with their day-to-day problems and needs.

Kept restaurant in compliance as a corporate requirements to ensure operationally sound environment.

Trained cashiers, servers, cooks, customer service to strengthen employees' knowledge .

Responded and resolved the guest complaints and questions to ensure customer satisfaction.

Achieved goal in sales.

Manager at DOMINO'S PIZZA, CHICAGO, IL February 3rd, 1992 - February 28th, 1999 Worked in the management with assist customer services and maintain restaurant.

Daily, weekly and monthly Audit, Bank deposit, cash handling, schedule, maintenance, and staffing.

Monthly and yearly profit and loss financials.

Purchased food, office and other supplies.

Maintained relationships with corporate, banks, customers, vendors and others.

Followed and complied with State, Federal and Company's rules and regulations.

Assisted other employees with their day-to-day problems and needs.

Kept restaurant in compliance as a corporate requirements to ensure operationally sound environment.

Trained cashiers, servers, cooks, customer service to strengthen employees' knowledge .

Responded and resolved the guest complaints and questions to ensure customer satisfaction.

Achieved goal in sales.

SKILLS:

Food Service Handler Certification.

Fluent in English, Hindi, and Gujarati.

Proficient in Microsoft Applications, Hotel Motel System, Multi-phone system, and other office equipments.

Volunteering and serving the community in temples and other settings REFERENCES:

Mr. Himansu Joshi - Shell Employee and owner of Fairview Plaza o Phone Number: 281-***-**** Email: adwjnk@r.postjobfree.com

Ms. Yaneth Covarrubias - Manager at Cafeteria, Tipps Elementary o Phone Number: 281-***-**** Email: adwjnk@r.postjobfree.com

Paul Mistry - Owner of Econolodge Inn & Suites

o Phone Number: 409-***-**** Email: adwjnk@r.postjobfree.com

Dr. Keshav Shukla - President of BSNA and professor at Texas A&M University o Phone Number: 832-***-**** Email: adwjnk@r.postjobfree.com

Mr. Dhaval Trivedi - Vice President of GBSH

o Phone Number: 501-***-**** Email: adwjnk@r.postjobfree.com

Dr. Anil Patel - Family Doctor

o Phone Number: 832-***-**** Email: adwjnk@r.postjobfree.com



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