Gregory Cadet

** *** *** ● Holtsville, NY ***** ● Phone: 631-***-**** ● Cell Phone: 347-***-**** ● E-Mail: adwjnj@r.postjobfree.com Career Objective

To obtain a challenging assignment and responsibility in the information technology field, with an opportunity for growth and career advancement.

Software Experience

Operating systems: Microsoft Windows 95 - Current, OS X - Current Mobile Experience: IOS4 - Current, Android OS 1.0 - Current MDM Solutions: Airwatch, Ms Intune, Mobile Iron

Microsoft Office Suite: Office 2000 > Office 2013, MAC Office 2008 > 2016 and Office 365 Other Software: Active directory, Microsoft Azure,, Pulse secure, Cisco VPN client, Jamf, carbon black, fire eye, Service Now, Google gsuite, WebEx, Cisco WebEx, Cisco Telepresence, MS teams, SCCM, slack, Google Gsuite admin console, Keynote, MS exchange, Lan networking (TCP/IP) WiFi networking, Bloomberg, Bridge, factset, ARS, DRA, RSA Soft tokens and Hard token, OKTA, Avaya, and Cisco IP Phones, Imanage, PIX, TPM/MBAM, SAS, SSPM, LANDesk, Thomson one, Bloomberg, DM5, Workshare, CEPR21, Legal Ebilling, Trex, Edgar Ease, Autonomy, Org Plus, Transcentive, Pilat, ACT, Media Viewer, MediaVu, Clipviewer, Star, Rumba, Chase Insight, Citrix, Dameware, VM Ware, Offer Remote assistance, Timbuktu, Bomgar, Log Me In, Microsoft RDP, MS LYNC, Salestrack, Call Pilot, Right Fax, Easylink, Cute PDF Pro, Adobe Photoshop, Adobe Design Suite, Adobe Creative Suite, Adobe Acrobat STD and Pro, Ghost, Visual Basic, C and C++, Siebel, Symantec, be safe Professional Experience

Scotiabank 4/2022 - Present

Technical Voice Analyst

• Supported the development and implementation of a new operating model to address voice preservation within Global operating centers; and in particular Capital Markets, Sales and Trading environments.

• Supported the direction of the team and meet achieve Data and Voice technologies objectives.

• Developed & Applied different processes for risk culture and how it should be considered in day-to-day activities and decisions. Collaborated with the business, along with the technical and operational groups across the Bank to ensure alignment of technical solutions to the business strategy,

• Deployed best practices in business support solutions, and the alignment and application of Bank operational and security stan- dards.

• Managed workflows associated with producing voice recordings and evidence for standard and complex global requests.

• Worked with global teams to standardize and consolidate voice recording technology, preservation and extraction processes.

• Maintained a repository on global health checks and daily compliance checks to ensure integrity of data.

• Participated in establishing strategic IT solutions that are required to maintain and enhance our voice preservation ecosystems.

• Participated and engage Bank executives on voice related agendas in developing presentations and assisting with communications to Bank regulators and compliance groups.

• Supported a global operating model, ensuring integrity of data and responding effectively while engaging with HR, eDiscovery, Legal on managing discovery requests for IT. As part of the directive is to ensure system availability and integrity of data.

• Delivered and supported reliable technologies in support of the Banks legal hold and preservation processes and partners.

• Responded to Business requirements to contribute to appropriate solution.

• Worked with Regulatory Business Initiatives group, Internal Controls Group, SI&D Service Management leads and Vendors to define the scope, intake and building of integrations with various communication platforms, support Scenario development and automation of testing.

• Worked with vendors and internal partners to get appropriate reviews and approvals for the solutions being developed.

• Assisted in developing test strategies and plans related to the subject solutions.

• Provided support for project deployment and operational teams in implementing new solutions and feature. iCapital 11/2021 - 4/2022

Assistant Vice President, White Glove Desktop Engineer

• Provided L1 – L3 VIP Support for the CEO, MD (Managing Director) SVP’ ‘s during Business hours, After hours, and weekend

• Setup Small to Large Zoom, and Teams meetings both internally and Externally

• Setup Internal Board Member meetings both Onsite and Offsite

• Established professional and trusted relationship with iCapital Executive members

• Setup Apple, Dell, Lenovo, and Microsoft Surface Company issues devices in AirWatch, JAMF, and MS Intune computer Con- figurations.

• Setup and configure corporate email on IOS Devices (iPhone, iPad, Apple TV, and Android)

• Troubleshoot Network printers both in the office and at home.

• Assign users to the MS Intune MDM Portal and help with troubleshooting Intune enrollment issue, work with other internal sys- tem admins on Intune outages.

• Troubleshoot Microsoft issue (i.e., Office, Teams, OneDrive, and SharePoint)

• Assigned SharePoint access to VIP’s and end users.

• Configure and Troubleshoot Level 365 Phone System

• Setup Security groups, Distribution List, Share mailboxes using Microsoft Azure

• Worked on Different Enterprise Project (i.e., Proof Point, JAMF, Global relay, Conference room upgrades)

• Configure and Troubleshoot 2Mfa (Microsoft Authenticator)

• Created Technology Hardware Road maps (i.e., Apple, Lenovo Laptops, Monitors, and Printers)

• Provide remote technology support for remote users working from home.

• Escalated network and Site issues to other IT Department for quick resolution.

• Maintained problem status, resolution, and knowledge base article for ticketing system.

• Unlocking, resetting and changing of domain network passwords and accounts using Microsoft Azure System.

• Coordinated with Vendor(s) on repair of and/or order Equipment.

• Able to adapt to various changes in corporate and technology department.

• Assisted other team members with resolutions of technical problems.

• Leverage Fresh service ticketing system to keep track of daily tech issues, incident request, and Service Catalog.

• Created both Tech and Non-Technical documentation (user facing) troubleshooting documentation using Confluence website

• Develop, define, and communicate user/technical support standard operating procedures to technical support staff to enhance support procedures and service.

• Created new enterprise training documentation for new hire on boarding process

• Created/Assisted Corporate Trainer with End User reference guide for all new Hires and Consultants 2

WARNERMEDIA Corporation 3/2015 – 4/2021

Executive Workplace Support Lead

• Troubleshoot and Support Day-to-Day, After hours, and weekends Technical issues for WARNER MEDIA/Turner/HBO Cor- poration and Remote office locations.

• Provided Executive Desktop support to the CEO’s of Warnermedia Corporate (i.e., Setup Home office, IOS Devices, and An- droids, MFP)

• Setup Small to large town hall meetings for the CEO and the C suite executives.

• Provided Level 2nd & 3rd technical support for all C- Level executives, and VIP users of Warnermedia Corporate and HBO

• Established professional and trusted relationship with C-Level high-level executives and VIP

• Provided Executive, VIP, and End User Support during work hours and after work hours support and weekend support.

• Setup conference rooms for Board of Director meetings and various high-level meetings.

• Meet with Department heads and Executives on Technology request.

• Provided quick turnaround time resolutions for executive’s other high level VIP Users.

• Customized, setup, supported, managed, and updated Desktops, Laptops, Printers, and Android and IOS Devices for all level of executives, VIP, and End Users.

• Performed Admin task using Microsoft Active Directory via Azure (i.e. unlocking user accounts, Changing Network passwords, adding users to security groups and OU’s)

• Configure, and deploy PC & MAC systems, Virtual Environments, and network printers.

• Assign users to the MS Intune MDM Portal, and help with troubleshooting Intune enrollment issue work with other admin with Intune outages.

• Setup/trouble shoot AV Related issues in the corporate conference rooms (i.e. Crestorn, Surface Hub, Polycom, Webex, Teams, Zoom, Skype for Business, Telepresence)

• Troubleshoot Microsoft issue (i.e. Office, Teams, OneDrive)

• Deployed Packages to the Mac OS environment using JAMF system.

• Assign permissions to user who requesting Gsuite access (One drive, Google Slides, Google Sheets, Google docs) using the google suite admin console.

• Able to troubleshoot gsuite issues (i.e. syncing, access issues, sharing documents)

• Experience with troubleshooting Windows 7/10 and Microsoft applications and Windows Server 2012/2016

• Worked on Large Projects (i.e., Hardware refresh, Floor Moves, and New Built outs, Email Migrations)

• Configure and Troubleshoot VMWare Environments

• Troubleshoot Desktop Software and Hardware Failure and identified enterprise wide network related issues.

• Always keeping updated with the latest technologies (i.e. Hardware, Software, games, and game consoles)

• Configured RSA access, OKTA, and Google Drive access and group memberships.

• Configured VPN/SIP phones for remote users and Corporate Staff and HBO users.

• Configured, Setup, and troubleshoot Office IP Phones for Time Warner Corporate and HBO Office

• Configured and Maintained Loaner Hardware database and ticketing system for HBO Users

• Knowledge in Ticketing System Service Now (SNOW) and Heat

• Updated and Created Knowledge base articles for the Helpdesk troubleshooting

• Worked with Other Vendors and other Internal IT departments to resolve software or hardware related issues.

• Setup, deployed, and performed maintenance for market data workstation software (i.e. Bloomberg, Thomson One)

• Provide remote technology support for remote users working from home.

• Escalated network and Server issues to other IT Department for quick resolution.

• Maintained problem status, resolution, and knowledge base article for ticketing system.

• Unlocking, resetting and changing of domain network passwords and accounts using DRA and ARS.

• Coordinated with Vendor(s) on repair of and/or order Equipment. 3

• Able to adapt to various changes in corporate and technology department.

• Assisted other team members with resolutions of technical problems.

• Develop, define, and communicate user/technical support standard operating procedures to technical support staff to enhance support procedures and service.

• Created new enterprise training documentation for new hire on boarding process

• Created/Assisted Corporate Trainer with End User reference guide for all new Hires and Consultants. CBS Corporation 8/2006 – 3/2015

Senior Technician, Client Services and Support

• Troubleshoot Technical issues Windows and Mac issues from both hardware and software for CBS Corporate office and Support Remote locations.

• Provided Executive Desktop support to the CEO (i.e. Setup Home office, IOS Devices, Blackberry, and Androids, MFP)

• Provided Level 2nd & 3rd technical support for all C- Level executives

• Established professional and trusted relationship with high-level executives.

• Provided Executive and VIP Support during work hours and after work hours support and weekend support.

• Setup conference rooms for Board of Director meetings and various high level meetings.

• Implemented and designed wireless and wired home office (i.e. PC’s, Laptops, MAC’s) for high-level executives homes.

• Meet with Department heads and Executives on Technology request.

• Introduce new technology and demonstrated technology to C – Level executives.

• Provided quick turnaround time resolutions for executives.

• Customized, setup, supported, managed, and updated Desktops, Laptops, Printers, and Handheld Devices for all level of execu- tives.

• Organized and planned Various Infrastructure wide projects (i.e. CBS Radio Corporate Move, VPN migration, Subnet migra- tion)

• Worked with various departments and colleagues on infrastructure projects (i.e. Server migration, McAfee rollout, OU user migra- tion)

• Setup, deployed, and performed maintenance for market data workstation software (i.e. Bloomberg, Thomson One)

• Provide remote technology support for remote users working from home.

• Escalated network and Server issues to other IT Department for quick resolution.

• Maintained problem status, resolution, and knowledge base article for ticketing system.

• Tested security patches and assisted with various Enterprise patches and Software.

• Unlocking, resetting and changing of network, email, passwords and accounts.

• Coordinated with Vendor(s) on repair of and/or order Equipment.

• Able to adapt to various changes in corporate and technology department.

• Provided Technical coaching and mentoring to junior technician, act as the lead support analyst, and help coordinate day to day Helpdesk activities.

• Managed a group of 5 Technicians (Reporting, Workflow and Time management)

• Develop, define, and communicate user/technical support standard operating procedures to technical support staff to enhance support procedures and service.

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Oppenheimer Funds, Inc. 10/2000 – 8/2006

Desktop Support Specialists \ Remote Technology Support

• Built Win2k Ghost 8.0 Server for the NY corporate Office.

• Developed and Implemented new ghost 8.0 Procedures for NY Office.

• Successfully created and implemented new ghost standard image for all laptops and desktops model for our NY office.

• As part of a desktop support team for a group of 500 associated, research analyst, traders and developers provided 2nd to 3rd level support including troubleshooting, building, and upgrading workstation software and hardware on an environment, which consist of windows 2000, wins, DHCP, TCP/IP, SMS and win 2k servers.

• Provided support for home / travelers client using desktops or laptops connected via dialup, cable, Isdn

• Managed user accounts in active directory

• Installed, troubleshoot and configure various hardware and software

• Performed software testing prior to network installation and implementation.

• Provided desk visit, phone and remote support to clients.

• Responsible for the setup and configuration of over 100 wholesaler’s laptops for bi annual wholesaler conference and meeting. Hardware Experience

HP Vectra PCs, Dell Dimension, Dell OptiPlex 260 - 7010, MacBook Air, and Pro, IMAC, and MAC PRO, Dell Toshiba, Z, R, T series, IBM T and X Series Laptops, Gateway Desktops, Laptops, and Servers, Compaq Presario PCs, Hubs, cat5&6 cabling Handheld Devices: IOS, Android, Windows mobile, blackberry, Palm Devices Education

11/20 - DeVry Institute of Technology Long Island City, NY

• Currently pursuing a Bachelor’s Degree in Electrical Computer Technology Certifications

• ITIL Certified

• A+ Certified

• IPC Certified (Exp Nov 2024)

• Dell PC Certification

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