NORMA ISREAL
Rochester, NY
***********@*****.***
CNA - Certified Nursing Assistant
St. John’s home - Rochester, NY
December 2015 to Present
Helping residents with everyday care such as bathing,eating, dressing, activities etc Housekeeping
Maintenance & Management Associates - Rochester, NY October 2014 to December 2015
Responsibilities
Dusting, Sweeping, Mopping
Stewarding
Hyatt Regency - Rochester, NY
April 2013 to August 2013
Responsibilities
Responsible for maintaining the cleanliness of hotel kitchen and dishes. Also provided additional help to kitchen staff when needed
Accomplishments
This job taught me about teamwork, also being able to work independent. Skills Used
In this job I had to pay very close attention to small and big details. Customer Service Rep
Sutherland Global - Rochester, NY
July 2009 to February 2011
Responsibilities
Answering customer inquiries. Brainstorming and solving technical aspect of call. Processing product orders. Skills Used
Improving telephone etiquette. Gaining patience. Using internet. Housekeeping
La Quinta Inn - Rochester, NY
August 2008 to November 2008
WORK EXPERIENCE
Responsibilities
Maintaining the cleanliness of hotel rooms, and lobby. Provided additional assistance to hotel residence when needed. Also provided assist
assistance in laundry room. Folding, washing, and drying hotel linen. Skills Used
Customer service, Having paying close attention to detail. HIGH SCHOOL DIPLOMA
Edison tech - Rochester, NY
2002 to 2007
CNA
Cna Certified
Certified Nursing Assistant
Certified Nursing Assistant (CNA)
driver's license
EDUCATION
SKILLS
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CERTIFICATIONS AND LICENSES