Chigozie Vivian Anene

***** ******* ***

Cerritos, Ca 90703

213-***-****

adwjlt@r.postjobfree.com

Qualifications and Skills

• Quickly adaptable in any changing environment, Flexible, Versatile, dependable, & competent

• Proficient with Microsoft Office Suite (including Microsoft Teams)

• Ability to type 45wpm

Education

CSUDH In progress

Bachelor’s Degree: Business Administration

Minor: Public Administration & Public Policy

Cerritos Community College 2007 – 2010

Associate’s Degree, Business & Liberal Arts Studies

Hellen School for CNA July 2021-Present

Certified Nursing Attendant - CNA

License#OK81553

Life Agent

Accident &Health

P&C Broker/Agent

Work Experience

Home Instead- Caregiver March 2022- Present

• Serving as a companion

• Hospice Care

• Managing and administering medication

• Preparing meals

• Interpersonal Skills, including exceptional patience and listening skills

• Housekeeping duties- laundry, dish washing, mopping floors

• Providing Bathing assistance-bathing, dressing & grooming

• Keeping proper care records and reporting changes to nursing teams

• Assisting with transfer and mobility

• Shopping and running errands

• Following patient care

• Maintain a safe and comfortable home environment

Mt. Zion Insurance Services - Sr. Administrative Rep. November 2019 – December 2021

• Review, evaluate and process claims clients according to established department policies and procedures.

• Adjudicate debit cards transactions and create letters to policy holders.

• Working knowledge of commercial, Group life and disability.

• Communicate with direct Insurance carriers

• Accounts receivables and payables

• Assist with directing and managing all content, marketing projects.

• Work very closely with non- admitted and admitted carriers

• Work directly with state municipalities and government with contractual service orders.

• Monitor and organize marketing materials

• Manage conference rooms and reservations

• Greet and welcome guest

• Maintain client information and employee data for assigned clients.

• Assist with participant calls and emails by providing timely and accurate answers.

• File, copy, fax, and prepare correspondence to and for clients.

• Provide backup assistance when necessary.

• Participate in meetings for the company, department and administration unit.

AIMS Insurance Brokerage – Lead Sales- Agent August 2018 -August 2019

• Responsible for identifying sales opportunities for insurance plans

• Overseeing a portfolio of clients.

• Identifying risk management strategies

• handling policy renewals

• tracking claims.

• Assisted in selecting insurance policies that best meet clients needs, preferences and budget for clients

Mass Mutual Financial Group January 2017- February 2018

Developed base for long-term sources of clients by using referrals, occupational, and special-interest groups to compile lists of prospects.

Made presentations to groups at company-sponsored gatherings; speaking publicly to community groups on the subject of financial well-being.

Determined client’s particular needs and financial situations by scheduling fact-finding appointments; determining extent of present coverage and investments; ascertaining long-term goals.

Developed a coordinated protection plan by calculating and quoting rates for immediate coverage action and long-term strategy implementation.

Obtained underwriting approval by completing application for coverage.

Completed coverage by delivering policy; planning future follow-up visits and evaluations as needed.

Provided continuing service by providing direct deposit forms; processing changes in beneficiary and policy loan applications.

Provided death benefits by delivering policy proceeds; reassessing client needs.

Updated job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations and prospecting

Western & Southern Financial- Agent July 2016 – December 2016

Developed base for long-term sources of clients by using referrals, occupational, and special-interest groups to compile lists of prospects.

Made presentations to groups at company-sponsored gatherings; speaking publicly to community groups on the subject of financial well-being.

Determined client’s particular needs and financial situations by scheduling fact-finding appointments; determining extent of present coverage and investments; ascertaining long-term goals.

Developed a coordinated protection plan by calculating and quoting rates for immediate coverage action and long-term strategy implementation.

Obtained underwriting approval by completing application for coverage.

Completes coverage by delivering policy; planning future follow-up visits and evaluations as needed.

Provides continuing service by providing direct deposit forms; processing changes in beneficiary and policy loan applications.

Provided death benefits by delivering policy proceeds; reassessing client needs.

Updated job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations and prospecting

Apex Financial Inc. August 2012- August 2018

Administrative -Payroll, Accounts Receivable & Tax Preparation - ( Part- Time – Evening Work)

• Administrative & Customer Service

• Maintained payroll information by collecting, calculating, and entering data.

• Updated payroll records by entering changes in exemptions, insurance coverage, savings deductions, and job title and department/division transfers.

• Prepared reports by compiling summaries of earnings, taxes, deductions, leave, disability, and nontaxable wages.

• Determined payroll liabilities by calculating employee federal and state income and social security taxes and employer's social security, unemployment, and workers compensation payments.

• Resolved payroll discrepancies by collecting and analyzing information.

• Provided payroll information by answering questions and requests.

• Maintained payroll operations by following policies and procedures; reporting needed changes.

• Maintained employee confidence and protects payroll operations by keeping information confidential.

• Contributed to team effort by accomplishing related results as needed.

• Computed taxes owed by following tax code.

• Prepared or assist in preparing simple to complex tax returns for individuals or small businesses.

• Help taxpayers by using their federal, state and local codes and see to it that clients receive the maximum benefit permitted under the law of government.

• Uncover potential deductions and credits.

• Advised against potential tax liabilities.

• Reviewed financial records such as income statements and documentation of expenditures.

• Interviewed clients to get a thorough picture of financial situation.

• Verify totals on past forms for accuracy.

• Calculate and invoice for form preparation fees

• Resolved customer complaints.

• Recommend additional products and services.

LBUSD November 2013- 2016

IA Special- Instructional Aid Special

• Specialized tasks to achieve and enhance instructional and behavioral objectives.

• Work with individuals one-on-one, small groups, or large groups as assigned teacher.

• Assist with behavior modification as assigned by teacher.

• Assist and work with each children on their IEP goals

• Lift, move, and operate adaptive equipment.

• Assist students with personal care tasks, including but not limited to clothing, hygiene, diapering, toileting, and wash-up routines.

• Escort students as assigned by teacher or administrator.

• Assist students with mobility needs such as, lifting and positioning students, lifting in and out of wheelchairs; loading and unloading on the bus; transporting students in and around the school and on field trips.

• Monitor students during assigned periods within a variety of school environments for the purpose of maintaining a safe and positive learning environment

• Provide programmed practice activities and repetitions as developed by teacher, therapist and speech pathologist.

• Report student concerns directly and expeditiously to teacher and assist with student resolution.

• Assist with breakfast, lunch, snack, including clean-up.

• Demonstrate an understanding, patient and receptive attitude toward students and Observed and managed behavior of students according to approved procedures.

• Monitor student progress. Work independently and prepare lessons and instructional materials for students. Communicate effectively both orally and in writing. Operate a variety of office and instructional equipment including a computer and assigned software. Maintain confidentiality of sensitive and privileged information.

• Determine appropriate action within clearly defined guidelines for students while working within the scope of authority

Cerritos Community College – Puente Project August 2007 – Sept 2011

Administrative Assistant/ Intermediate Clerk/ Career Resource Center

• Motivates and encourage prospective students admitted into the Puente Program and directed them to the appropriate course programs & campus departments (career services, financial services and admission representative).

• Scheduled appointments for campus visits, tours and disputed issues with student relations for students.

• Contacted potential employees for students to complete externships & applications to transfer to Universities. .

• Prepared various teaching aids materials, such as laminating teaching material, excel charts and graphs, making copies of teaching materials etc.

• Perform highly responsible duties as confidential secretary to a teenier administrative councilor, relieving him of any secretarial and administrative details

• Planned, coordinated and organized office activities and sessions with students, classroom activities and coordinate flow of communications for the assigned administrator.

• Maintained confidentiality of privileged and sensitive information.

• Received, screened and route telephone calls; refer calls or visitors to appropriate staff member and respond to requests and complaints and questions from other faculty peers, staff and the public

• Coordinate and schedule various appointments and meetings; make travel arrangements; maintain and coordinate the administrator’s calendar; prepare and disseminate calendar of events.

• Compose correspondence independently in writing on a variety of matters including those of a confidential nature; compile and type various letters, reports, board agenda items, statistical data, memos, bulletins, lists and other materials as directed; prepare, format, edit and proofread written materials

• Receive sort and route incoming mail; review and determine priority of incoming mail; compose replies independently or from oral direction.

• Attend a variety of meetings and compile related notices, reports and agendas; record and transcribe minutes; distribute minutes and reports to administrative staff and the Cerritos community Board as appropriate.

• Research and compile a variety of information.

• Experience in career development, job search and placement career programs.

• Created Tour information for various UC and CSU course curriculum and BREATH requirements for 1st year college students to transfer.

• Perform special projects and prepare various forms and reports on behalf of the counselor students in the Puente Program.

• Prepare and process requisitions and travel reimbursements according to established guidelines; monitor and maintain budget information for the Puente project/ program.

• Order office supplies in accordance with established guidelines.

• Maintain a variety of complex personnel records, lists, files and records including confidential materials.

• Operate a variety of office equipment including a copier, fax machine and a typewriter; operate a computer and peripheral equipment to record information and generate lists, reports and other materials; utilize word processing, excel, Adobe/PDF software as desired.

• Assisted in classroom activities, such as organizing educational materials, preparing bulletin boards and cleaning classrooms up afterwards, etc.

• Operated a variety of office machines and Instructional equipment, data entry, filing, received office messages, faxing, copying and ect.

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