Post Job Free

Resume

Sign in

Project Manager Customer Service

Location:
Tennessee
Posted:
April 14, 2023

Contact this candidate

Resume:

**** ********** *****, ***********, **. *****

Cell: 972-***-**** – adwjl6@r.postjobfree.com

Experience

Director of Operations, D. R. Horton, Inc. – Nashville Market

April 2018 – Present

Responsible for overseeing Construction, Sales, Warranty, and Purchasing Departments for each single family and multifamily communities.

Responsible for profitability, Profit Margins Customer Service, and Employee Engagement

Educate, Train, and manage division personnel including construction and conduct progress reviews for all 45 employees.

Responsible for site development, recruiting, interviewing, and hiring office staff, and field personal.

Organize and lead weekly team operations meetings.

Made sure Trade Partners had knowledge and understanding of their contractual requirements.

Made sure each manager was aware of and have a common understanding of everyone’s functions and responsibilities.

Day to day communication with trade partners to strategize and adhere to schedules.

Created a plan to maintain material delivery during supply chain shortages.

Work closely with Construction, Purchasing, Sales, and Warranty Departments, and general office personnel, to properly communicate budgets, retail pricing for base sales and options.

Work closely with Architect and Engineers in setting up project budgets, bidding and construction schedules, site development, scopes of work, specifications and selecting building systems.

Managed project budgets and construction schedules to minimize expenses and maximize profits, in turn increased margins from 8% to 35%.

Counseled personal when needed.

Bi-weekly meeting with upper management on the progress of each project.

Developed Scopes of Work for each phase of construction.

Senior Project Manager, Ryan Homes – Nashville Market

May 2016 – April 2018

Responsible for overseeing the construction and warranty of each build for all area single family and multifamily units.

Educate, Train, and manage division personnel including construction and conduct progress reviews for all 12 employees.

Meet with senior leadership to review project performance, budgets, and scheduling on a weekly basis.

Organize and lead weekly team meetings.

Day to day communication with Trade Partners to strategize and adhere to schedules.

Work closely with internal personnel including Purchasing, Sales, and Warranty departments, general office personnel, to properly communicate budgets, retail pricing for base product and options.

Work closely with Architect and Engineers in setting up project budgets, bidding and construction schedules, site development, scopes of work, specifications and selecting building systems.

Day to day interaction with homeowners to communicate progress of each project.

Vice President, Morrison Homes Inc. /Taylor Morrison– Ft. Myers, FL

February 2005 to May 2016

•Responsible for land acquisitions and site development, recruit, interview, and hire office staff, field personnel, and sales staff.

•Worked closely with Architect and Engineer's in setting up project budgets, bidding and construction schedules, site development, and selecting building systems.

•Organized and maintained material bids and takeoffs for each product

•Developed Scopes of Work for each phase of construction

•Educate, train, and manage division personnel including Construction, Purchasing, Sales and Marketing departments, and

general office personnel and conduct progress reviews for all 20 employees.

•Responsible for managing 12 simultaneous community builds for all project phases conducting demographic studies and due diligence, negotiations of all materials and labor cost, oversaw the construction and warranty of each build for all 12 communities of which 4 were multifamily units.

•Developed and managed project budgets and construction schedules to minimize expenses and maximize profits for the company.

•Utilized Critical Path Method (CPM) for project scheduling.

•Direct all operations for vertical and horizontal construction and procurement of all necessary materials and labor of 12 start-up communities.

•Created the performance standards for Purchasing, Construction, and Land Development departments.

•Conducted cost analysis on commodity cost, labor, materials, and carrying cost to properly set project budgets.

•Maintained the highest level of moral standards during negotiation of cost and contract terms as well as contracting vendors and suppliers during bid and award process always keeping the company's best interest in mind.

•Uphold the highest quality standards while making sure homes were delivered on time and 100% complete at closing.

Senior Project Manager Custom Home Division and Semi-Custom Home Division, Toll Brothers Inc. – Bonita Springs, FL

May 2004 to February 2005

•Responsible for three single family communities consisting of 950 homes totaling $750 million.

•Responsible for one multi family unit Ratify all agreements of sale ensuring accuracy of contracts and compliance of corporate standards.

•Oversee marketing and sales for each community to ensure accuracy of marketing collateral Educate, train, and manage personnel totaling 72.

•Maintain the highest of quality standards while making sure homes were delivered on time and 100% complete at closings.

•Responsible for budgeting, purchasing, vendor and supplier contracting and scheduling, and warranty for two $2.5 million custom homes.

Production Manager, Ryan Homes/NVR Inc. – Wall Township, NJ

November 1997 to May 2004

•Integral role in maintaining improved customer relations and quality scores.

•Achieved improved JD Powers' ratings for the production department.

•Supervise development of six subdivisions.

•Educated, trained, and managed department and administrative personnel of 26.

•Utilized Critical Path Method (CPM) for project scheduling.

•Worked closely with Architect and Engineer's in setting up job budgets, bidding, and construction schedules site development, and selecting building systems.

•Developed Scopes of Work for each phase of construction.

System Applications

J D Edwards, SAP, F.A.S.T., UCS, Build-Pro, Schedule Pro New Star, Timberline, Builder MT, MS Excel, Word, Outlook, PowerPoint

Training

TNDEC Level I

CSI System

Situational Leadership I and II

Customer Relations S.P.A.R.K

AIA Contract Documents A201, A401, A701, G702, G703, G706A and G701

Certified Building Contractor, course work completed

Strategic Negotiations

Project Cost Analysis



Contact this candidate