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Customer Service Supply Chain

Location:
Fort Lauderdale, FL
Posted:
April 14, 2023

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Resume:

FRANCISCO PUCCIO HIDALGO

****sw ***th way

Davie, Fl 33325

Telephone: 786-***-**** adwjl5@r.postjobfree.com

https://pe.linkedin.com/in/francisco-puccio-2363a348

Bachelor of Arts in Administration and International Business, expert in Foreign Trade with Post Graduate Degree in Marketing. Senior executive in commercial and operational management, specialized in Sales and Supply Chain Management in service companies with 20 years of proven experience in Corporate sales, managing client portfolios, directing work teams and establishing commercial strategies at all levels applying the use of modern tools of administration.

I have worked in Shipping Lines, Temporary Warehouses, Distribution Centers, Customs and Forwarding agencies having been able to develop managerial positions, as well as management, structuring various commercial departments and supervision of operational areas in companies of up to eighty persons with billing higher than two hundred million dollars a year.

WORK EXPERIENCE

AG GROUP PERU SAC Nov- 2017 to date BUSINESS MANAGER

Commercial Management of new clients, direct sales and operational force, restructuring of procedures and new services for growth, development of new products and services in the management of the Supply Chain of our clients in Cargo Projects, FCL, LCL, Integral Services, Air Cargo, Warehousing & Distribution, Transportation, Customs, etc.

INDEPENDENT CORPORATE ADVISER Oct. 2016 to Sept. 2017 MANAGER

Advising importing companies, exporters, service companies such as Freight Forwarders, customs brokers for the management of their Supply Chain Management and/or improving their sales.

DAMCO- APM Terminals-Maersk Group April 2014 to September 2016

BUSINESS DEVELOPMENT MANAGER (BDM PS)

Company belonging to the Danish APM-Maersk Group, a global logistics group with service companies grouped in Peru making Synergies as a World Corporation: APM Terminals, APM Inland Services (Alconsa), Maersk Peru and DAMCO.

Responsible for developing the sale and market of Ocean Freight services, Air Freight, implementation of terminal LSS logistics services, transportation, customs agencies, etc., providing import and export logistics solutions to world class clients and Warehousing development & Distribution.

GRUPO TRANSTOTAL S.A.C March 2013 to Mar 2014 NATIONAL LOGISTICS BUSINESS HEAD

Shipping Line with representations of Line, (Hyundai, Hanjin, Wan Hai, Petranso, Renadsa), Maritime Agency at national level and Cargo Agency (ULog) belonging to the Ultramar Group of Chile, leading transnational company at a regional level.

Business responsible for the development of national cargo logistics services, comprehensive import and export services, local transport, simple deposit, authorized and Distribution Center.

GRUPO TRANSMERIDIAN-CONTRANS S.A.C June 2011 to February 2013 LOGISTIC SERVICES PRODUCT MANAGER

Responsible for the business management and sale of the following business units: Distribution Centers, Customs Warehouses, Simple Deposit, Storage Terminal, Transport and Distribution at point of sale, integrating logistics solutions.

Design, implementation and execution of strategies and commercial plans for the development of the Logistics Businesses division.

Organization of the area and functions, implementation of the WMS (Log Fire).

ALMACENES Y LOGISTICA S.A. Jul 2006 to Jun-2011 MANAGEMENT ADVISOR

Responsible for the analysis and launching of new products, as well as the sale of services and maintenance of the client's portfolio. Supervision of the Customer Service and Operations area.

Analysis of customer satisfaction, preparation of the marketing plan and indicators for the strategic plan, formulation of the CRM plan.

Work under the standards of the BASC and DGAC certifications

The greatest achievement obtained is having increased turnover by 30% in 2010.

NEPTUNIA S.A. Jun 2000 to 2006

Logistic operator

Business Executive

Support in the implementation of the Commercial and Customer Service area, development of new products.

Sales and Consulting of logistics solutions to importing and exporting companies.

Analysis of customer satisfaction, preparation of the marketing plan.

Work under the parameters of the ISO 9,001: 2,000 and BASC certifications.

The greatest achievement was achieving sustained growth in sales and development of new products, from invoicing in 2000, $25 million to $80 million in 2006.

EDUCATION

Atlantic International University (AIU-USA) 2015-2016

Bachelor of International Business (GPA 3.71)

Peruvian University of Applied Sciences (UPC) 2005 -2010

Business Faculty

International Business Administration

ESAN: Post Graduate/Specialization in Marketing, 2002-2004

Marketing Concept and Planning, Marketing Plan,

Sales Management, Product Management,

Launching of new Products, Creative Negotiations Marketing

ADEX -Expert in International Trade 1990-1991

OTHER STUDIES

Computation -- CIBERTEC 2002

Proficient Specialist

Microsoft Office (Word, Excel, Outlook, Power Point)

ADEX- English 1990-1991



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