Desiree Newton

Barstow, CA ***** 760-***-**** adwjfj@r.postjobfree.com

Summary

Competent in retrieving and delivering laundry loads, operating equipment and maintaining safety. Dedicated to working accurately and efficiently to achieve demanding daily targets. Reliable Laundry Worker with strengths in customer relations and problem-solving. Team player offering 5+ years of experience. Adept at sorting loads, updating logs, and resolving team conflicts. Flexible hard worker ready to learn and contribute to team success. Outgoing student pursuing flexible part-time employment with weekend and evening shift options. Reliable team member with experience processing payments, helping customers, balancing cash drawers and working within various departments. Self-motivated [Job Title] highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere. Customer-focused hospitality professional dedicated to building long-term loyalty with unparalleled service. Never lets any customer leave unsatisfied and works hard to manage expectations and prevent conflicts. Well-versed in reservation, accounting and hotel management systems. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Skills

Managing deliveries

Collecting loads

Maintaining safety practices

Folding clothing

Processing clean linen

Communication

Active listening

Critical thinking

ID verification

Customer assistance

Merchandise restocking

Cash drawer balancing

Loss prevention

Liquor regulations and compliance

Payment processing

Credit and cash transactions

Supply stocking

Greeting guests

Effective planning

Hospitality services

Cash transactions

Decision-making

Reliable and trustworthy

Friendly, positive attitude

Experience

LINEN ATTENDANT 02/2021 - 05/2021

John - Riverside, CA

Collected soiled linens and clothing and delivered clean loads by using carts. Moved loads between machines, operated ironing equipment and folded laundered items. Adhered to safety practices to decrease laundry-related accidents. Used different types of machines, including computer-operated models to complete laundry loads. Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services. Worked closely with team members to deliver project requirements, develop solutions and meet deadlines. Prioritized and organized tasks to efficiently accomplish service goals. Demonstrated self-reliance by meeting and exceeding workflow needs. Improved operations by working with team members and customers to find workable solutions. Resume Received Schedule Interview

Motivated and encouraged team members to communicate more openly and constructively with each other. CASHIER 03/2016 - 09/2020

AmPm - Lake Elsinore, CA

Operated cash register, collected payments and provided accurate change. Completed daily recovery tasks to keep areas clean and neat for maximum productivity. Wiped down counters and conveyor belt to remove debris and maintain cleanliness. Helped customers find specific products, answered questions and offered product advice. Worked closely with front-end staff to assist customers. Processed all sales transactions promptly to prevent long customer wait times. Trained new team members in cash register operation, stock procedures and customer service. Maintained high productivity by processing cash, credit, debit and voucher program payments for customers. Wrapped items and bagged purchases properly to prevent merchandise breakage. Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands. Assisted with purchases, locating items and signing up for rewards programs. Verified customer identification for alcohol or tobacco purchases. Resolved customer complaints and escalated worsening concerns for remediation. Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.

Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.

Increased sales by suggesting specific complementary items to customers. Observed company return policy when processing refunds by inspecting merchandise for wear or damage. Received payments for products and issued receipts. FRONT DESK RECEPTIONIST 10/2014 - 04/2015

Ms Hall - Syracuse, NY

Vacuumed floors and dusted furniture to maintain organized, professional appearance at all times. Interacted pleasantly with clients and guests when performing daily duties. Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom. Organized supplies for use based on expected customer needs. Handled payment processing and provided customers with receipts and proper bills and change. Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process. Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues. Prepared daily shift close reports and balanced cash register to accurately reflect all transactions. Signed for packages, recorded all deliveries and distributed to personnel. Responded to inquiries and room requests made online, by phone or email. Answered phone calls, provided information to callers and connected callers to appropriate people. Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement. SCHOOL CROSSING GUARD 08/2008 - 05/2009

Mr Hicks - Beverly Hills, CA

Monitored traffic flow to ensure student safety while crossing. Directed pedestrians across busy street, remaining attentive to traffic and light changes. Wore protective and reflective gear regularly.

Monitored school grounds and reported suspicious activity. Held up traffic flow to help students, guardians and pedestrians easily cross street. Provided detailed instructions to children regarding street crossing safety. Demonstrated leadership by making improvements to work processes and helping to train others. Prioritized and organized tasks to efficiently accomplish service goals. Education and Training

Onondaga Community College - Syracuse, NY Associate of Arts General Office Services, 10/2002

American Career College - Los Angeles, CA Associate of Science Medical Insurance Billing, 02/2010

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