Leasing Consultant Customer Service
Resume:
Kiera Small
Herndon VA, *****
***********@*****.***
Professional Summary
Dedicated Leasing Consultant, experienced in closing leasing deals on-site while providing excellent customer service. Offering successful career history comprising more than 5 years in general sales and customer service. SKILLS :
-LRO, Yardi Microsoft/Excel/Word/Outlook
- Appointment setting
-Building Prospective Clients Relationships
- Maintaining property retention and occupancy.
- Move in/ Move out Inspections: Maintenance requests Application verification Telephone and email etiquette Training and mentoring Team Building Work History
Leasing Consultant
Bell Ashburn Ashburn Farms- Ashburn, VA: 5/1/21 -11/25/22
-Managed all aspects of customer service, including greeting clients, showing apartments, preparing leases & resolving resident issues.
-Update monthly and weekly market surveys with competitor pricing
-Maintain 98% lease retention through lead to lease
- Managed Property social media including redecorating vacant show models and creating content for social media.
-Managed resident events: Creating 12 month calendar with interactive resident events on-site and throughout the community.
-Handle resident complaints effectively and efficiently to maintain a positive sense of community. Performed background, reference, and credit checks as part of the screening process of prospective tenants.
-Answer phone calls and emails and respond to questions from prospects quickly and effectively. Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
-Pleasantly greeted visitors to the office, asking questions and offering assistance. Collecting & completing lease applications.
-Tour the property with prospective tenants and provide information about the property and all regards to its key features.
Leasing Consultant
Gates Hudson -Charter Oak Reston, VA: 07/2019 - 03/2021
-Verify prospect income and other information before accepting lease applications.
- Keeping up-to-date with online training courses
-Verifying tenant incomes and other information before accepting lease applications.
- Arranging pest control appointments for residents
- Creating and notifying late payment notifications
- Creating and implementing lease renewals
- Maintaining office flow while undergoing in-house lease office renovations Leasing Consultant
Gates Hudson, Berkdale - Herndon, VA: 01/2019 - 07/2019
-Inspect vacant homes and maintain renovation schedules with multiple contractors
-Knowledgeable with Renewal tracker, creating a renewal batch, and sending renewal letters to existing residents
-Preparing monthly market survey for property manager monthly pricing meeting
-Key team player in reviewing and resolving missing information for corporate audits while in transition of new management
-Manage weekly competitive market surveys, including setting weekly and monthly leasing goals and incentives, including adjusting pricing and concessions.
-Fill In for short staffing at local sister properties EDUCATION
05/2013 Associate of Science Norfolk State University - Norfolk, VA Received fair housing certificate (Expires 2022) CERTIFICATIONS Certified in ERC-Fair Housing Training
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