Support Representative Service Rep
Resume:
Kimberly Hale
Orem, UT *****
************@*****.***
Work Experience
Technical Support Representative II
Global Payments - Lindon, UT
June 2021 to Present
• Received calls regarding merchant accounts.
• Updated Merchant information
• Assisted with technical support to assist merchants with their Credit Card Terminals.
• Reviewed Merchant monthly statements regarding fees.
• Ordered/Replaced terminals for merchants
Hardware Specialist
Sykes, Orem
January 2020 to Present
SKILLS
● Working with Capital One credit card servicing accounts, working
*Credit and collections through statement and billing questions
*Customer research.
● Troubleshooting through tech support and digital questions to make sure that all of our customers had full access to their digital needs.
*Call center background
● Working with Sony Playstation tech support walking customers
*Billing practices through tech issues to ensure that they have full access to be able to continue with their gaming needs.
*Records maintenance
● Assisting with questions and concerns regarding Sony products so they
*Team-Oriented have a full understanding on what options they have and how to work with any issues that may come up in the future.
Cust Service Rep
KPS Management/Open Edge - Lindon, UT
January 2019 to December 2020
● Kept records of customer interactions, details of inquiries, complaints, as well as actions taken
● Check to ensure appropriate changes to merchant accounts were taken
● Refer unresolved merchants grievances to designated departments for resolution
● Answered Inbound/Outbound and Email questions form merchants Excellence in Customer Service
Rising Star
2019 to 2019
x2
*Top 5 Agent of the month x3
Cust Service Specialist
ROI Call Center - American Fork, UT
August 2018 to October 2018
● Troubleshooting equipment problems
● Assisted with parts lookup and orders
● Updated customers demographics
● Referrals to authorized dealers in their area
Collections Specialist
Wells Fargo Bank
August 2013 to August 2017
● Recorded and updated customer personal account with accurate contact information
● Located and monitored overdue accounts using systems to begin collection process
● Remained calm, stayed professional and provided exceptions service on all calls, even when interaction with difficult individuals
● Arranged for debt repayment and established repayment schedule based on customer finances Education
Cosmetology
Hairitage College of Beauty - Murray, UT
April 1991 to September 1992
Skills
• Working with Sony Playstation tech support walking customers
• Credit and collections through statement and billing questions
• Check to ensure appropriate changes to merchant accounts were taken
• Team-Oriented have a full understanding on what options they have and how to work with any issues that may come up in the future. KPS Management/Open Edge, Lindon Cust Service Rep January 2019
• Billing practices through tech issues to ensure that they have full access to be able to continue with their gaming needs.
• Call center background
• Answered Inbound/Outbound and Email questions form merchants
• Records maintenance
• Kept records of customer interactions, details of inquiries, complaints, as well as actions taken
• Working with Capital One credit card servicing accounts, working
• Troubleshooting through tech support and digital questions to make sure that all of our customers had full access to their digital needs.
• Refer unresolved merchants grievances to designated departments for resolution
• December 2020
• Customer research.
• Assisting with questions and concerns regarding Sony products so they
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