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Customer Service Business Developer

Location:
Goodrich, MI, 48438
Posted:
April 13, 2023

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Resume:

Shahad Abuuznien

Address: MI, USA Mobile: +1-810-***-****

Email: adwjb6@r.postjobfree.com LinkedIn: https://www.linkedin.com/in/shahad-abuuznien-3b2a53148 EDUCATION

University of Khartoum Khartoum, Sudan

BSc (Honours) Statistics and Computer Science Dec - 2020

• Major project: Sentiment analysis for Sudanese dialect using supervised learning methods. PROFESSIONAL EXPERIENCE

Genesee Intermediate School District Grand Blanc, MI ESOL Facilitator Sep 2022

• Facilitated ESL classes to support student academic and language development

• Developed and implemented tailored lesson plans and instructional materials

• Assessed student language abilities and provided feedback to improve skills

• Collaborated with teachers and stakeholders to ensure a holistic approach to language learning

• Utilized a variety of teaching methods and technologies to engage and motivate students

• Maintained accurate records of student progress and achievement, and provided regular reports

• Participated in professional development to stay current with best practices in ESL instruction. AZ Technology Khartoum, Sudan

Business Developer Aug – Sep 2021

• Developed and executed strategies to identify and target potential clients, and cultivated relationships with key stakeholders to generate new business opportunities.

• Coordinated with sales teams to develop proposals, negotiate contract terms, and close deals with clients.

• Monitored project teams to ensure contracts were executed in accordance with agreed upon terms and deadlines.

• Gathered information from customers and analyzed their needs to provide tailored solutions and support their business objectives.

• Made presentations to prospective clients and internal executives to showcase the value of the company's products and services.

• Maintained an up-to-date knowledge of industry trends and competitors to inform business development strategies and decisions.

• Collaborated with cross-functional teams, including marketing, product development, and customer service, to ensure a seamless and positive customer experience.

• Exceeded sales targets and contributed to the growth and success of the company. Diva Marketing Services Khartoum, Sudan

Market Research Analyst Jun – Nov 2021

• Conducted market research and analyzed data to identify trends and insights, providing valuable information to inform business decisions.

• Designed data collection and entry sheets using SPSS and Excel and trained and oriented data collectors on proper data collection methods.

• Analyzed collected data and prepared reports and presentations to effectively communicate findings and insights to stakeholders.

• Collaborated with cross-functional teams to develop and implement market research plans and strategies.

• Developed and maintained relationships with clients to understand their needs and provide tailored research solutions.

• Utilized industry-leading tools and techniques to conduct market research and analysis, including primary and secondary research methods, data visualization, and statistical analysis. PROJECTS

Global Entrepreneurship Monitor (Sudan)

• Designed and implemented data collection and entry sheets using KoboToolbox to track and monitor entrepreneurial activities in Sudan.

• Conducted training and orientation sessions for data collectors to ensure accurate and consistent data collection.

• Managed and reviewed collected data for correctness, completeness, and relevance, ensuring the integrity and quality of the data.

• Utilized statistical analysis and data mining techniques to identify trends and insights, and prepared reports and presentations to effectively communicate findings to stakeholders.

• Collaborated with project partners and stakeholders to develop and implement strategies to support entrepreneurship in Sudan.

• Demonstrated strong analytical, problem-solving, and communication skills, and the ability to work independently and in a team environment.

SKILLS

ü Data analysis and visualization ü Statistical software (SPSS, Excel) ü Problem-solving ü Machine learning algorithms ü Research methods ü Communication and presentation. ü Programming languages (R, Python) ü mySQL ü Machine learning ADDITIONAL INFORMATION

• Publications:

Sentiment Analysis for Sudanese Arabic Dialect Using Supervised Learning (2021): This paper focuses on extracting and analyzing Sudanese social media feeds about ridesharing services, aiming to tackle the issue of Sudanese Arabic dialect analysis by conducting a comparative analysis to measure the performance of machine learning algorithms using Sudanese dialect corpus and comparing different preprocessing approaches. https://ieeexplore.ieee.org/document/9429560

• Certificates & Achievements:

Searching & Researching (10/2018) – University of Leeds

● Extracurricular Activities:

Elmerghania Elementary School (2018): Taught basics of programming language to students

ICCCCEE17 Conference (2017): Supervised and organized scientific paper sessions.



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