Jessica Alcazar

**** ****** *****, # * *** Jose, CA 95118 408-***-**** adwjb4@r.postjobfree.com

PROFESSIONAL PROFILE

Customer service oriented professional with 12+ years of healthcare industry experience, including 3+ years of medical office management experience. Able to provide timely and accurate data to ensure reimbursement for patient services and communicate effectively with co-workers, patients, and staff. Follows policies, procedures, and guidelines to ensure quality. Maintains and safeguards patient privacy and confidentiality.

Bilingual - Fluent in English and Spanish.

American Heart Association CPR, State of California Registered Dental Assistant # 77811.

Work history includes medical coding experience.

Demonstrates independent work initiative, sound judgment, and attention to detail.

Shows sound judgment and good decision making when dealing with problems.

Manages time and priorities in multitask environments.

Healthcare Industry Software - Open Dental, Dentrix.

Microsoft Office Applications - MS Excel, MS Word.

Typing Speed: 60 WPM with 10-Key Data Entry skills.

KEY QUALIFICATIONS

Medical Terminology Anatomy & Physiology HIPAA Compliance Medical Coding (ICD-10-CM HCPCS CPT)

Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs

Revenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party Payers

Electronic Health Records (EHR) Electronic Medical Records (EMR) Managed Care (HMO, PPO, and POS)

Workers Compensation Insurance Verification Insurance Claim Processing CMS 1500 CMS 1450 (UB-04)

Front Office Operations Medical Office Procedures Scheduling

EDUCATION AND PROFESSIONAL DEVELOPMENT

Ultimate Medical Academy Diploma - Medical Billing and Coding, 2021

Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate

San Jose City College Certificate - Dental Assisting / Registered Dental Assistant, 1999

PROFESSIONAL EXPERIENCE

Portia De la Vega Oblea, D.M.D, D.D.S. - San Jose, CA 04/2021 - Present

Dental Office Manager / Registered Dental Assistant

Complete administrative receptionist duties, present treatment plans, and send out claims.

Provide chairside assistance, sterilize instruments, set up operatories, and take X-rays.

Answer inbound phone calls, place outbound calls to patients, schedule appointments, and verify insurance.

Collect and post payments, handle forms, update charts, order supplies, and clean equipment.

Use Open Dental to electronically document items and code and submit claims.

Sandy Dental - San Jose, CA 06/2018 - 03/2020

Medical Office Manager

Accepted inbound phone calls, verified insurance, planned treatments, and assisted dentist chairside.

Took X-rays, scheduled appointments, collected and posted payments, handled forms, and updated charts.

Ordered supplies, maintained a clean and sterile environment, and used Dentrix software to chart information.

Dental Temp - San Jose, CA 11/2010 - 06/2018

Dental Assistant (Contract)

Trained new employees, answered inbound phone calls, placed outbound calls, and scheduled appointments.

Verified insurance, collected and posted payments, handled forms, and updated charts using Open Dental software.

Assisted dentist chairside, took X-rays, ordered supplies, and cleaned and sterilized equipment and rooms.

Clear Choice Dental Implant Center - San Jose, CA 03/2010 - 11/2010

Registered Prosthetic Assistant

Assisted patients in recovery rooms and submitted impressions and samples to lab department.

Took dental impressions, poured up models, completed 3D scanning, and sterilized equipment.

Assisted with medical procedures, prepared rooms for patients, and protected confidential information.

My Dental Place - Sunnyvale, CA 08/2008 - 02/2010

Medical Office Manager

Managed dental office, used Dentrix software, and documented and charted patient information.

Fielded inbound and outbound phone calls, took messages, scheduled appointments, and verified insurance.

Accepted and posted payments, provided chairside assistance, and completed dental marketing tasks.

Cleaned and sterilized rooms and equipment, handled forms, and updated patient charts.

VOLUNTEER EXPERIENCE

Ronald McDonald Dental Mobile Unit - Santa Clara, CA 06/2001 - 06/2001

Registered Dental Assistant

Completed coronal polishing and took dental X-rays.

Assisted dentist with chairside procedures and provide care to less fortunate members of community.

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