Highly organized and

e cient in fast paced

multitasking environment,

able to prioritize e ectively

to accomplish objectives

with creativity, enthusiasm

and humor. Respectful and

exible to adapt to changes

and maintain a positive

attitude and strong work

ethic. Excellent

communication and

problem- solving skills.

Dedicated to achieving

customer satisfaction as

well as meeting or

surpassing company

expectations. Able to

navigate multiple computer

applications with ease.

Work seamlessly in groups

but also independently with

very little instruction or

supervision.

50 Warwick Court

Sumter SC, 29154

803-***-****

adwja5@r.postjobfree.com

Skills

WILISIA

MARSHALL

Work Experience

Spectrum — Customer Service Representative

Mary Nance — Caregiver

Leadership

05/2018 to 12/2022, Remote

Completed 50+ calls on a daily basis. Answered

incoming calls and provided the highest level of

professionalism and knowledgeable service to

every customer. Maintained strong call control and quickly worked through scripts to address

problems. Provided customers with important

information regarding promotions and company

offerings. Kept records of transactions, recorded

details of inquiries, complaints, requests, and well as action taken.

04/2015 to 05/2018, Sumter, SC

Assisted with personal care, which may include

bathroom functions, bathing, grooming, dressing,

and eating. Followed a prescribed healthcare plan, which may include assisting with exercise and

administering medication. Provided emotional

support and encouragement to perform necessary

tasks.

Quali cations

Uni rst — Associate

Comfort Keepers — Caregiver

Rugged Warehouse — Customer Service Associate

Dr. Harvey Brown — Front Desk Clerk

Oral & Written

Communication

Data Entry &

Maintenance

Analytical & Critical

Thinking

Empathy

Multitasking Abilities

Problem-solving Abilities

Effective Internal and

External

Communication

Excellent Customer

Service

Email & Chat

Communication

Typing 55 WPM

Technical Experience

Effective oral, written,

and reading

communication skills

Practiced active

listening skills

Provided excellent

customer service

04/2010 to 11/2017, Sumter, SC

Hang uniforms properly once they came out the

dryer. Labeled items upon receipt and includes

cleaning instructions with items. Removed spots

and stains using appropriate solvents, chemicals,

detergents, or other cleaning agents. Operated dry cleaning machines, washers, and dryers. Cleans,

presses, irons, and steams clothing and other

fabric items.

02/2010 to 11/2015, Sumter, SC

Assisted residents with activities of daily living, including bathing, dressing, grooming, toileting,

transferring and getting to and from activities and meals according to the individual service plan.

Allowed and encouraged residents to do as much

of their own care as possible.

06/2006 to 02/2010, Sumter, SC

Responsible for finding items in the store, providing information about specials and ordering stock for

customers if necessary. Processes payments by

totaling purchases, processing checks, cash, and

store or other credit and debit cards. Assists with inventory, including receiving and stocking

merchandise.

07/2000 to 01/2010, Darlington, SC

Education

Lamar Highschool — High School Diploma (05/1994)

Greeted patients and provide them with superb

customer service. Ensured the front desk is neat,

presentable, and equipped with all the necessary

supplies such as pens, forms, and paper. Answered

all patients questions and incoming calls. Verified patient insurance upon arrival. Scheduled

appointments for patients as needed.

Contact this candidate