Service Representative Data Entry
Resume:
Highly organized and
e cient in fast paced
multitasking environment,
able to prioritize e ectively
to accomplish objectives
with creativity, enthusiasm
and humor. Respectful and
exible to adapt to changes
and maintain a positive
attitude and strong work
ethic. Excellent
communication and
problem- solving skills.
Dedicated to achieving
customer satisfaction as
well as meeting or
surpassing company
expectations. Able to
navigate multiple computer
applications with ease.
Work seamlessly in groups
but also independently with
very little instruction or
supervision.
50 Warwick Court
Sumter SC, 29154
************@*****.***
Skills
WILISIA
MARSHALL
Work Experience
Spectrum — Customer Service Representative
Mary Nance — Caregiver
Leadership
05/2018 to 12/2022, Remote
Completed 50+ calls on a daily basis. Answered
incoming calls and provided the highest level of
professionalism and knowledgeable service to
every customer. Maintained strong call control and quickly worked through scripts to address
problems. Provided customers with important
information regarding promotions and company
offerings. Kept records of transactions, recorded
details of inquiries, complaints, requests, and well as action taken.
04/2015 to 05/2018, Sumter, SC
Assisted with personal care, which may include
bathroom functions, bathing, grooming, dressing,
and eating. Followed a prescribed healthcare plan, which may include assisting with exercise and
administering medication. Provided emotional
support and encouragement to perform necessary
tasks.
Quali cations
Uni rst — Associate
Comfort Keepers — Caregiver
Rugged Warehouse — Customer Service Associate
Dr. Harvey Brown — Front Desk Clerk
Oral & Written
Communication
Data Entry &
Maintenance
Analytical & Critical
Thinking
Empathy
Multitasking Abilities
Problem-solving Abilities
Effective Internal and
External
Communication
Excellent Customer
Service
Email & Chat
Communication
Typing 55 WPM
Technical Experience
Effective oral, written,
and reading
communication skills
Practiced active
listening skills
Provided excellent
customer service
04/2010 to 11/2017, Sumter, SC
Hang uniforms properly once they came out the
dryer. Labeled items upon receipt and includes
cleaning instructions with items. Removed spots
and stains using appropriate solvents, chemicals,
detergents, or other cleaning agents. Operated dry cleaning machines, washers, and dryers. Cleans,
presses, irons, and steams clothing and other
fabric items.
02/2010 to 11/2015, Sumter, SC
Assisted residents with activities of daily living, including bathing, dressing, grooming, toileting,
transferring and getting to and from activities and meals according to the individual service plan.
Allowed and encouraged residents to do as much
of their own care as possible.
06/2006 to 02/2010, Sumter, SC
Responsible for finding items in the store, providing information about specials and ordering stock for
customers if necessary. Processes payments by
totaling purchases, processing checks, cash, and
store or other credit and debit cards. Assists with inventory, including receiving and stocking
merchandise.
07/2000 to 01/2010, Darlington, SC
Education
Lamar Highschool — High School Diploma (05/1994)
Greeted patients and provide them with superb
customer service. Ensured the front desk is neat,
presentable, and equipped with all the necessary
supplies such as pens, forms, and paper. Answered
all patients questions and incoming calls. Verified patient insurance upon arrival. Scheduled
appointments for patients as needed.
Contact this candidate