Daphanie Allen

Phone: 619-***-****

E-mail: adwj9m@r.postjobfree.com

**** **** **.

La Mesa, CA 91942

Objective

To obtain a position in the Social/Human Service field where I can utilize skills acquired through education and life experience

COMMUNITY AND SOCIAL SERVICE SPECIALIST, 20 years’ experience

Education

2008, Associate’s Degree, Human Services, Behavioral Sciences, San Diego City College

2013, Bachelor’s Degree, Psychology, Ashford University

2021, Master’s Degree, Psychology, University of Phoenix

2022, PhD, Candidate Psychology/Health Psychology-Walden University-In Progress

Awards

Dean’s List-Ashford University-2013

Family Health Centers of San Diego-Employee of the Quarter, 2011

Work Experience

November 3, 2014-present, Complex Triage Case Manager

Molina Healthcare of California

Provide case management services to members with chronic or complex conditions to include: Proactively identify members that may qualify for potential case management services. Conducts assessment of needs by collecting in-depth information from Molina's information system, the member, member's family / caregiver, hospital staff, physicians, and other providers. Identifies, assesses, and manages members per established criteria. Develops and implements a case management plan in collaboration with the caregiver, physician and / or other appropriate healthcare professionals to address the needs. Performs ongoing monitoring of the plan of care to evaluate effectiveness. Documents care plan progress in Molina's information system. Evaluates effectiveness of the care plan and modifies as appropriate to reach optimal outcomes. Measures the effectiveness of interventions to determine case management outcomes.

May 6, 2013 -November 3, 2014, Community Connector

Molina Healthcare of California

Served as a community based member advocate and resource specialist and also served as a vital part of the Integrated Molina Healthcare Care Team. Provided outreach to locate and/or provide support for disconnected members with special needs. Educated members and was an advocate for vulnerable members, engaging and assisting them in managing their healthcare needs. Provided non-clinical paraprofessional duties and was thoroughly familiar with the members’ community and the resources available. Regularly exercised independent judgment and discretion in assisting members with all aspects of their health and wellness by collaborating with Molina Healthcare staff, community based healthcare, Social Services, and other providers.

September, 2011-March, 2013, Admissions Counselor Ashford University Counseled prospective students on the admissions process and opportunities available at Ashford University. Scheduled and conducted phone interviews. Accurately conveyed course and program information, including advising students with respect to admissions requirements, processes, and degree options. Maintained the highest level of integrity and ethics in every interaction with students and fellow employees.

July, 2007-July, 2011, Family Health Advocate Family Health Centers of San Diego Maintained periodic and regular contact with clients(pregnant and post-partum) as defined by program guidelines, and adhered to the programs scope of work. Conducted community based outreach activities and networked. Developed and maintained community resource information related to social service needs. Documented activities on relevant forms and referral logs. Provided quality and consistent services to clients. Provided case management services and coordinated care. Member of Hearts and Hands Doula Program, through UCSD. Received certification as a Breastfeeding Peer Counselor.

Languages

American Sign Language, Beginning

Interests and Activities

I like being of service, helping people realize their full potential. I like being a part of community activities that foster health and well-being.

Hobbies

I like reading self-help books, autobiographies, and biographies. I like writing short stories and poems. I like pencil drawing people, and structures.

Computer Skills

Keyboarding, 50 WPM, no errors, Microsoft Office, which includes, Outlook, Word, Excel, PowerPoint, and Publisher, Data Entry, CCA, EPIC, QNXT, Member360, Kronos, Molina ERP, Molina WebEx, Concur, TEAMS, and Zoom.

Volunteer Work

Secretary- Board of Director’s- St. Stephen’s Church of God in Christ-2022

Co-Founder-Non-Profit group called F.L.O.W.E.R.S., where we honor women for the work they do in their communities, with their families, and at work. 2022

Member of Elegant Divas-Non-Profit Support Group for Women 2022

Co-Founder-Christian Support group for recovering Christians- 12 Steps: A Spiritual Journey-2018

Co-Founder -Non-profit group called Southeast Deaf Community Outreach Center, where members of the Deaf Community can come, one-stop shop for all resources and services available for them under one roof. We strive to assist Deaf, hard of hearing, and others with overcoming communication barriers, and help them to improve functioning and life skills-2017

Founder-Women’s Support Group called, “From Heartache to Healing”-2011

Volunteer at a non-profit organization called the Southeast Alano Club, which provides complete, successful recovery and related services to the substance abuse population and their families of San Diego County. SEAC offers crises interventions, by telephone and in-person (walk-ins), social support networks, as well as clean and sober recreational activities and events.

Secretary-Executive Board of Director’s, Southeast Alano Club 2005-2010.

References

Luana Blevins, Molina Healthcare 619-***-****

Denise Betts, Family Health Centers of San Diego 619-***-****

Lorraine Telford, San Diego County 760-***-****

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