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Customer Service Aircraft

Location:
Springfield, OH
Posted:
April 14, 2023

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Resume:

Brian E. Baker

** **** ******

Springfield, Ohio, 45506 USA

Mobile (951) 741- 4318

Email: adwj1x@r.postjobfree.com

Work Experience

McGregor Metals, 2100 South Yellow Springs St. Springfield, Ohio 45506 Jan 2022 to Present

* Preventive maintenance on 17 metal stamping presses

* Built and maintain spare parts log for all equipment at Yellow Springs

* Built an overview of the press lay out in Excell or LibreOffice

* Preventive maintenance on 7 pulley splinting machines

* Troubleshoot PLC’s

DCMA Dayton, 1725 Van Patton, Area A Bldg 30, WPAFB, Ohio 45433 Aug 2017 to Nov 2021

*Review contracts and technical data packages to identify the specification requirements which the contractor’s processes must meet

*Establishes and maintains communications with contractor’s management, including applicable functional manages such as production, engineering, and QA personnel in the contracting cycle to ensure understanding exists for acceptable quality evidence for performance of such things as purchased materials and vendor controls, shipment, and key process proofing/measurement and analysis

*Establishes and maintains a communications channel with the Contracting Office and Program Management Office as necessary

* Notifies contracting offices and specifies preparing activities of deficient contract and technical requirements

*Reviews and ensures flow-down of contract requirements to the contractor’s inspection system and / or quality management system to validate that the contractor has the processes for properly extracting and translating these requirements into the appropriate inspection, test, engineering, production, manufacturing, packing/marking, shipping, purchasing, and receiving functions

*Reviews and ensures equipment, material, new/modified items or for products transitioning from design to production

*Design, plans and implements an effective risk management program to ensure that all threats to the successful delivery of the contract are addressed and mitigated in the Government’s best interests

*Perform risk assessments and analyses, relying on relevant customer, supplier performance, and Government data, and assigns risk requirements

*Selects and describes tailored risk handling methods for surveillance of processes at process level

*Prepares surveillance plans tailored to a level of detail appropriate to the size, complexity and criticality of a supplier’s facility and contracts

*Assess contractor's purchased material / vendor QA controls

*Review contractor's make or decisions for new contracts for new items

*Identify procured items / service which are complex, critical, or have bad quality histories

*Review / analyze contractor / vendor QA data and adjust receiving process / product audits accordingly

*Selectively requests Government QA at subcontractor level to verify adequacy of prime contractor controls, when necessary

*Determine when alterative procedures are appropriate or uses as directed (Alternative Release Procedures and Certificate of Conformance)

*Select the tailor risk handling methods for surveillance of processes at the process level (process proofing, product audits and data collection and analysis)

*Surveillance plans tailored to level of detail appropriate to the size, complexity and criticality of a supplier's facility and contracts (plans address both system and process level surveillance methods

*Perform evaluations of supplier quality systems. Evaluate using existing credible data

*Verification of key elements to validate data, full or partial system auditing is also preformed

*Conduct first article meetings to assess the adequacy of suppliers first article plans and processes

*Perform operational checkouts of aircraft, both preflight and post flight, during flight line operations

*Certified in installation and inspection of different types of internal aircraft explosives and armament on government and commercial aircraft

*Performing all preflight activities prior to flight, any final inspections, daily maintenance of completed and experimental aircraft

*Flight line operational checkout and inspection, trouble-shooting, adjustment and repairing any electrical or electronic aircraft component

*Fabricating, adjusting, trouble-shooting, repairing and modifying electronic or any manual test equipment

L3 Communications Temp Agency (NASA project SOFIA) 2825 E Ave P, Palmdale, CA 93550 Aug 2016 to Aug 2017

* Sofia is converted 747-200 SP to a Science Instrument for NASA, Having 200 inch Meade Telescope built into the frame of this aircraft.

*Being able to meet the customer needs to ensure the aircraft is ready to fly on time

*I am a part of team empowerment, self-direction, sharing of best practices, implementation of new and revised policies and continuous improvement

*Monitors product performance and makes recommendation for of potential issues

*Inspected and monitored the aircraft through the build process to ensure all Boeing procedures and Boeing processes are being followed

*I am able to anticipate all opportunities to leverage products and services, creative solutions to customer issues

*Solicits customer feedback and take action to improve satisfaction of the product

*Customer Service oriented with strong communication skills

*Able to work in a deadline driven, fast paced, multi-task environment utilizing good judgment to analyze risks, make decisions, resolve problems, and accomplish tasks

*Develops action plans, coordinates resources and work flow to provide solutions

*Interpret and follow aircraft wiring diagrams and schematics written and verbal

*Inspection and bench checking any electrical or electronic aircraft component

*Flight line operational checkout and inspection, trouble-shooting, adjustment and repairing any electrical or electronic aircraft component

*Knowledge of Boeing processes and procedures (Communication, supply and documentation)

*Able to identify and develop personalized training strategies and matrixes, and consult with individual concerning personal growth and self-development training opportunities.

*Serves as a consultant to other field service representatives, other disciplines, and senior management, and is considered an expert in interpreting technical documents

*Collects technical data, evaluates maintenance procedures, perform root cause analysis and documents trends

*Researches fleet issues to anticipate impact to operation and recommend alternatives.

*Reviews maintenance activities and product operational performance, make recommendations of resolution of potential maintenance issues Boeing, 3455 Airframe Dr, North Charleston SC 29418 Aug 2011 to Oct 2015

*Boeing: Online Work Instruction (OWI) and Velocity

*Computer systems for office and shop applications: Microsoft Office, Boeing, and software and systems

*Inspection and bench checking any electrical or electronic aircraft component

*Performing operational checkouts of aircraft hydraulic systems and mechanical systems and subsystems

*Qualified to use inspection aids and precision testing and measurement equipment

*Drawing and layout of schematics, blueprints. Interpret aircraft schematics, wiring diagrams and schematics

*PC 700/Repair Station/FAA regulation PART 145, 21, 43, 45, and 91/ISO 9001 Document incidents to accomplish inspection assignments

*Quality Assurance representative for Material Review Board (MRB) (Boeing)

*Working FOD controlled environments and shops. Skilled in listening and interpersonal participation

*Working with other personnel as well as a part of team

*Completing and maintaining all required training and certifications

*Climbing, standing, bending, kneeling, reaching, crawling, and walking on or around aircraft, this includes work stands or confined areas of aircraft

*Experienced with aircraft accountability/inventory inspections in accordance with: technical data, drawings, work instructions

*Review contract and technical data packages; able to identify any specification requirements that the contractor will meet in the agree on contract

*Identify the differences between contract technical requirements and current contractor processes

*Capable of establishing a baseline for the processes performed by the contractors

*Review and ensure equipment, material, people, environment, methods, and other input to new / change production / manufacturing process and associated process controls to assure that contract technical requirements are met for new / modified items or for products transitioning from design to production

*Perform operational checkouts of aircraft, both preflight and post flight, during flight line operations

*Certified in installation and inspection of different types of internal aircraft explosives and armament on government and commercial aircraft

*Performing all preflight activities prior to flight, any final inspections, daily maintenance of completed and experimental aircraft

*Flight line operational checkout and inspection, trouble-shooting, adjustment and repairing any electrical or electronic aircraft component

*Fabricating, adjusting, trouble-shooting, repairing and modifying electronic or any manual test equipment

*Trouble-shooting and repairing any hydraulic or mechanical aircraft malfunctions

*Engine build-up, installs, and repairs of engine components and sub-assemblies

*Installation or replacement of any avionics or instrument components for any block production i.e. fuel quantity, rate of climb or engine indication

*Splicing, routing, clamping, soldering, and string tie wires or wire bundles

*Modifying aircraft part skins, door frames, test panel clips, bracket angles and ribs without the aid of jigs and fixtures.

Department of Defense 452 AMXS C-17 2450 Geaber Street Building 1211, March ARB CA 92518 Feb 1981 – Aug 2011

*Aircraft Overhaul Supervisor (This is a federal job)

*Duties, Accomplishments and Related Skills:

*Supervised, managed and evaluated seven different aircraft vocations and 59 maintenance personnel

*Provided for the long term health of assigned aircraft and equipment and collected data on break rates, fix rates, failure rates of critical parts, to optimize management of personnel and equipment

*Oversaw the performance of comprehensive aircraft inspections, pre-flight inspection, repairs/modification, and total engine runs

*Allocated resources and delegated workload assignments to ensure complete adherence to the production schedule

*Collaborated with high ranking officials and staff organizations to facilitate specification changes, process improvements, organizational restructuring, and equipment upgrades

*Communicated with flight line technicians and implemented cost controls (purchased of equipment)

*Scheduled mandatory and beneficial training for maintenance personnel and ensure that all safety and security policies were adhered to

*Reviewed quality assurance assessments for trends needing improvement and/or changes

*Used all technical data available on the system and subsystems to ensure correct maintenance is accomplished

*Read and interpreted technical data such as schematic diagrams, blueprints, process specifications, engineering orders

*Solved maintenance discrepancies using wiring diagrams, fault isolation manuals, system knowledge, and specialized equipment

*Conducted unscheduled spot inspections and verifications on equipment and maintenance procedures performed by subordinates

*Validated maintenance reaction on equipment to ensure assets are cleared for use Utilized and enforced adherence to safety practices and procedures set by the DOD, OSHA, and Cal-OSHA

*The wide variations in the programs and complexity of operations

*Used my experience and knowledge of QA principles and practices to assure compliance with all applicable QA requirements

*Implemented and ensured a complete quality assurance program by identifying, understanding, proofing, measuring and analyzing processes to determine adequacy, reliably and maintenance throughout product life cycle and to promote continuous process and quality improvement

*Oversaw and certified work produced under the USAF Technical Order Program.

*Worked closely with Quality Assurance Specialist (QAS) on the manufacturing of specific airframe parts

*Provided technical advice, guidance and assistance on matters pertaining to aircraft repair and QA programs to assure QA requirements were met

*Complete risk assessment evaluations, along with documentation and analysis to determine the appropriate risk level to perform inspections and maintenance procedures.

*Accomplished operational and maintenance record keeping both manual and automated, associated with aircraft maintenance procedures, repair, inspections, and safety

*Reviewed and inspected resources such as; work cards, checklists, and special inspection procedures

*Conducted process audits at selected key points, determining where and when they will be performed, and what these audits will consist of: e.g. technical orders (TO), in process inspections (IPI)

*Verified contractor compliance to contact requirements on major components of propulsion, hydraulic, electrical, and environmental systems

*Used computer hardware and software such as Microsoft Office, and Windows

*Maintained records such as calibrations, daily monitoring and certifications in records system that satisfied all regulatory requirements

*Used Air Force and industry safety practices and procedures, and complied with all security regulations while performing my duties an Air Reserve Technician

*Used the required protective clothing and equipment such as safety glasses, shoes, ear protection, hard hats, and observance of appropriate safety precautions

*Performed the duties of a Contracting Office Representative

*Responsible for reviewing the contractor's production activities, and capabilities in light of contract quality requirements

*Reviewed and approved Contractors Quality Assurance Surveillance Plan. Asses the contactor's purchased equipment for deficiencies and specifications requirements

*Reviewed the quality of their product/processes to ensure compliance with the contract

*Maintained frequent contact with contractor to address any issues which may surface during performance of work

*Submitted performance assessment reports to identify deficiencies to the contractor, and reviewed and approved corrective actions reports from contractor

*Inspected, accepted and approved payment for services Education:

New Lexington High School, New Lexington Ohio, United States (Drafting)

Community College of the Air Force Maxwell AFB, AL United States

Defense Acquisition University Ft. Belvoir, VA

FAA Airframe and Power plant license (License #2835646). Issued 06-19-1997 Hobbies: Slot cars, Model trains, 3d printing, build parts in free CAD and restoring cars



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