Rose Apatano

Bilingual Professional

Tampa, FL **635

adwj1q@r.postjobfree.com

+1-813-***-****

I have a strong desire to utilize my professional skills in an effort to promote leadership and continue to grow professionally.

Authorized to work in the US for any employer

Work Experience

Substitute Teacher

Kelly Educational Staffing - Tampa, FL

October 2021 to Present

• Lead instruction in the classroom by executing existing lesson plans

• Motivate students to learn and participate

• Assumes duties of the regular District/School classroom teacher promptly and in accordance with school rules.

• Instruct students regarding a variety of classroom topics/courses of instruction, as determined by the School District’s lesson plan and in accordance with Kelly policy.

• Assign reasonable tasks and homework to students in accordance with the School District’s lesson plans.

• Creates a classroom environment that is conducive to learning and appropriate to the maturity and interests of the students.

• Address the various learning styles of students accordingly.

• For long-term assignments, it may be required to develop lesson plans; devise, administer, and grade tests and assignments;

Bilingual Paraprofessional

Hillsborough County Public Schools - Tampa, FL

December 2019 to October 2021

A bilingual program paraprofessional, under general supervision, provides assistance to an ELL/bilingual classroom teacher, performing a variety of tasks relating to the physical and instructional needs of new language learning pupils in an ELL/bilingual setting; assists in the implementation of classroom programs. Perform additional duties and participate in annual evaluations. Substitute Teacher K-12

Kelly Services - Tampa, FL

May 2019 to December 2019

• Lead instruction in the classroom by executing existing lesson plans

• Motivate students to learn and participate

• Assumes duties of the regular District/School classroom teacher promptly and in accordance with school rules.

• Instruct students regarding a variety of classroom topics/courses of instruction, as determined by the School District’s lesson plan and in accordance with Kelly policy.

• Assign reasonable tasks and homework to students in accordance with the School District’s lesson plans.

• Creates a classroom environment that is conducive to learning and appropriate to the maturity and interests of the students.

• Address the various learning styles of students accordingly.

• For long-term assignments, it may be required to develop lesson plans; devise, administer, and grade tests and assignments;

Customer Service Representative

TruGreen - Tampa, FL

August 2017 to August 2018

Received calls to resolve basic and routine customer concerns in a timely and professional manner.

• Act as a liaison between the branch and the customer in order to achieve the highest level of customer satisfaction.

• Translated services for customers -person team to serve Spanish-speaking customer needs.

• Consulted with upset customers to determine the best method to resolve service and billing issues.

• Answered inbound calls each day and designated assigned individuals or departments.

• Trained new employees each quarter in procedures and policies in order to maximize performance.

• Collected customer feedback and recommended procedural or product changes to enhance future service delivery.

• Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.

• Communicated with supervisors to escalate customer concerns, store issues and inventory requirements.

Call Center Representative

24-7 Intouch - Clearwater, FL

April 2017 to July 2017

• Provide exceptional customer service and problem solving by responding to all Inbound/Outbound calls, Email and/or Chat.

• Assist customers with new and existing accounts, website navigation and account billing. NO SALES

• Be an active listener to show empathy and patience in a non-scripted environment.

• Communicate information to a variety of non-technical and technical customers

• Resolve Customer inquiries

• Work in a fast pace, high volume, changing environment.

• Learn and strive to gain new knowledge about product and service changes. Bilingual Customer Service Representative

Kelly Services-Allstate - Largo, FL

January 2017 to April 2017

• Ability to probe calls to ascertain location and locate service provider to arrange emergency auto dispatch service nationwide.

• Ability to read maps and utilize internet resources to determine customer's location. Eligibility Specialist

Florida Department of Children and Families - Tampa, FL November 2014 to February 2016

• Answered phone calls from clients who have either applied or are receiving public assistance benefits including food stamps, Medicaid, and/or temporary cash assistance.

• Utilized the computer to process changes, answer client inquiries, determine eligibility and make community referrals.

• Reporting and updating changes which may include income, living arrangements, household composition, etc.

Education

B.A in Sociology

State University of New York at New Paltz - New Paltz, NY August 1994 to August 1999

Bachelor's degree in Sociology

SUNY New Paltz - New Paltz, NY

Skills

• Teaching

• Special Education

• Classroom Management

• Autism Experience

• Behavior Management

• Mentoring

• Microsoft Office, Bilingual

• Social Work

• Special Needs

• Curriculum Development

• Time Management

• Developmental Disabilities Experience

• Teacher Coaching

• Case Management

• Crisis Intervention

• Individual / Group Counseling

• Meeting Facilitation

• Group Therapy

• Writing Skills

• Toddler Care

• Behavioral Health

• Experience Working With Students

• Addiction Counseling

• Presentation Skills

• Mental Health Counseling

• Behavioral Therapy

• Conflict Management

• Research

• Child & Family Counseling

• Experience with Children

• Crisis Management

Languages

• Spanish - Expert

Certifications and Licenses

Substitute Teaching Certification

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