Shanna Gluck
Customer Service Specialist
Kilgore, TX 75662
*************@*****.***
My objective is to obtain employment with a company that offers a positive atmosphere to learn and implement new skills and technologies for the betterment of the organization. Authorized to work in the US for any employer
Work Experience
Assistant Manager
Atwoods Farm & Ranch - Kilgore, TX
March 2022 to Present
Assisting the store manager with all management duties. Manager
Hay Bill Feed & Supply - Andrews, TX
July 2021 to February 2022
• Managed day-to-day operations
• Handled opening and closing of store
• Oversaw 2 employees
• Handled marketing, advertising, sales, customer relations and inventory management
• Responsible for hiring new recruits
• Prepared staff schedules
• Balanced tills
• Cleaned store
• Planned events
• Managed day-to-day operations
• Supervised Employees
Team Leader
Tractor Supply Company - Andrews, TX
February 2021 to May 2021
E-Commerce Associate
Goodwill Industries - Fort Worth, TX
June 2018 to May 2020
• Accepted/processed donations
• Assessed the value of donations
• Posted ecommerce items to online marketplace
• Consistently built knowledge of collectible auction items
• Attended monthly safety meetings
• Educated all ecommerce department employees on safety Administrative Assistant
Patterson Motor Freight, Inc - Midland, TX
May 2017 to September 2017
• Leased on owner/operators
• Planned, prioritized, coordinated & directed freight movement
• Met internal & external customer schedules & expectations
• Supported the company's overall profitability goals
• Acted as the interface between the client & vendor
• Used given information to build loads in the company's TMS(transportation management software)
• Identified & communicated with the customers, vendors & drivers any delays or service issues
• Consistently built knowledge in mentoring, coaching & people management Education
High school diploma in Business
Campbell High School - Campbell, TX
September 1987 to May 1988
Skills
• Dispatch (1 year)
• Customer Service Specialist (10+ years)
• E-Commerce
• Microsoft Word (10+ years)
• Microsoft Office (10+ years)
• Microsoft Outlook (10+ years)
• 10-Key (10+ years)
• QuickBooks (10+ years)
• General Ledger Accounting (10+ years)
• Accounts Receivable (10+ years)
• Accounts Payable (10+ years)
• Account Reconciliation (10+ years)
• Data Entry (10+ years)
• Basic Math (10+ years)
• Basic Computer Skills (10+ years)
• General Ledger Reconciliation (10+ years)
• General Office Skills (10+ years)
• Multi-line Phone Systems (10+ years)
• Typing (10+ years)
• Leadership Experienc (10+ years)
• Office Experience (10+ years)
• ETA International
• Organizational Skills (10+ years)
• Office Management
• Bank Reconciliation
• Microsoft Excel
• English
• Customer service
• Journal Entries
• Merchandising
• Computer skills (10+ years)
• Pricing
• Retail sales
• Supervising experience
• Retail management
• Shipping & receiving
• Administrative experience
• Supply chain (10+ years)
• Logistics (10+ years)
• Procurement (10+ years)
Languages
• English - Expert
Certifications and Licenses
Customer Service Specialist
March 2018 to Present
Covid-19 Contact Tracing
October 2020 to Present
Pallet Jack Training
December 2020 to Present
https://www.instawork.com/iw-certificate/4p9yog0
Forklift Training
December 2020 to Present
https://www.instawork.com/iw-certificate/4p9y9j0
Warehouse Basics
December 2020 to Present
https://www.instawork.com/iw-certificate/4n3k9z7