Objective:

To obtain a challenging position in an environment that offers the opportunity for professional growth

and development.

Skills, achievements and qualifications:

●Bilingual (English/Spanish)

●Public and Community Relations/Outreach

●Training Officer

●Payroll, Account Payable/Receivables

●Proficient in computer software such as Microsoft Office, QuickBooks, etc.

●Data Entry (Alphabetic / Numeric)

●Human Resources experience

●Excellent customer services and interpersonal skills

●Quick learner

●Ability to work independently and proven ability to multi-task and perform under pressure

Employment History:

March 2022 - Present

Honeywell International Duluth GA

Collection Specialist

●Responsible for proactive customer invoice negotiation and collections enablement for the HBT Americas Projects business.

●Ensure deadlines are met, working towards/and achieving goals for HBT C2C/Accounts Receivable (AR) and Dispute prevention goals.

●I Act as the primary contact interfacing with the Customer and the Field for the coordination of dispute prevention/resolution activities relating to accounts receivable issues.

●Projects a professional company image through voice and online interactions.

●Continually maintains working knowledge of all company systems, services, and programs. Keeps abreast of new technologies, systems and procedures related to property management. Performs other related duties as assigned.

●Administrative tasks may be assigned to learn the business.

●Maintains a balance between company policy and customer benefit in decision-making.

●Perform other duties as assigned.

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June 2019- December 2022

Heritage Property Management. Atlanta GA

Client Service Representative / Collection Specialist

●Answer incoming calls and electronic communications from customers who require a response to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information.

●Projects a professional company image through voice and online interactions.

●Continually maintains working knowledge of all company systems, services and programs. Keeps abreast of new technologies, systems and procedures related to property management. Performs other related duties as assigned.

●Administrative tasks may be assigned to learn the business.

●Maintains a balance between company policy and customer benefit in decision-making.

●Setup payment plans and report payments to the Bureaus each month.

●Monthly reports

●Title search and Skip Trace

●Administrative tasks may be assigned to learn the business.

●Perform other duties as assigned.

June 2018- June 2019

US Auto Servicing Duluth GA

Collection Representative/ Customer Service Representative II

●Responsible for providing high quality customer

●Efficiently handle all inbound and outbound calls to ensure customer satisfaction.

●Makes arrangements for early stage past due payments based on customer’s financial situations.

●Creates side notes for customers that require collateral protection insurance.

●Accepts voluntary repossession from customers and provide solutions that will allow customer to retain

vehicle.

●Processes payments, due date changes, deferments, amendments, payment arrangements, pay-offs, title

requests, and insurance status updates.

●Uses multiple methods of communication, such as email, telephone calls, and mailings; to follow up with

customers regarding their account.

●Accurately complete all required documents and enter information in respective systems for all transactions.

Maintain up to date customer contact information.

●Maintains a balance between company policy and customer benefit in decision-making.

●Perform other duties as assigned.

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August 2015- June 2018

Magnum Drywall LLC. Hoschton, GA

Office Manager

●Operated office equipment, maintained database, and ran office reports using various company other applications.

●Composed, typed and distributed meeting notes, routine correspondence and reports.

●Planned, coordinated, and implemented security measures to safeguard information in computer files against accidental or unauthorized damage, modification, or disclosure.

●Participate in the implementation of new treasury/accounting systems, including design and implementation of the interface with the general ledger, evaluation of workflow, and recommendations for policy and procedures.

●This position has frequent contact with the Treasurer, External Fund Managers, payroll manager and individual contributors across the Finance organization.

●Perform other duties as assigned.

December 2013 – 2017

HR Block. Flowery Branch, GA

Tax Preparer

●Prepared or assist in preparing simple to complex tax returns for individuals and companies

●Help taxpayers by using their federal, state, and local codes and see it that clients receive the maximum benefit permitted under the law of government. Prepare tax returns using electronic filing software,

●Uncover potential deduction or credits. Advise against potential tax liabilities. Ensure clients do not pay unnecessary taxes. Review financial records such as income statements and documentation of expenditures.

●Interview clients to get a thorough picture financial situation. Verify totals on past forms for accuracy. Calculate and invoice for form preparation fees.

●Resolve customer complaints. Recommend additional products and services. Ensure a copy of the completed returns is provided to the customer.

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Education:

Lincoln College of Technology

Medical Assistant

Marietta, GA

HR Block

Tax Specialist 2

Winder, GA

PCDI

Med & Dental Office Assistant

Atlanta, GA

I.C.P.R. Jr College

Accounting, Associate Degree

Rio Piedras, PR

Juan A. Corretjer High School

High School Diploma

Rio Piedras, PR

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