Sheila M. Smith

Northridge, CA ***** 818-***-**** adwj1f@r.postjobfree.com

Professional Summary

Skilled Medical Office professional offering 20 years of experience cultivating seamless office operations. Personable and detail-oriented with proven track record of warmly welcoming individuals and supporting needs, including administrative duties such as bookkeeping, handling health insurance queries and billing. Highly dependable individual with sound understanding of medical laws and ethics. Superior communication and organization skills. Possessing personable, honest, and compassionate demeanor.

Skills

• Patient relations

• Knowledge of HIPAA regulations

• Medical records management

• Leadership and supervision

• One Site

• Organization

• Interpersonal Communication

• Self-motivated professional

• Microsoft Office

• Excel

Work History

Goldrichkest Properties

June 2021-Present

• Assist Community Manager-Administrative Assistant with leading and managing direct

reports for 243 units. Processing rent payments.

• Help to maintain high occupancy levels by assisting the Community Manager maintain a viable waiting list and preparation of three hopper files per unit size.

• Ensure, Hopper Files and move-ins are completed in 5 days in accordance with GK policy.’

• Ensure compliance with all applicable federal and state agency requirements including, but not limited to HUD Multifamily programs (specifically Project Based Section 8), HOME, Bond, and Tenant Selection Plan requirements.

• Support quality control by ensuring staff is recording accurate data on waitlist applicants, assign units in the order provided by the waitlist, and ensure all transactions are accurately completed in Onesite using GK policy and procedures.

• Respond to resident complaints and provide resolutions.

• Prepare lease documents. Verify compliance with lease files, accurate completion of applications, income verifications, asset verifications, and other related paperwork.

• Help to inspect community and assess condition, including market window, units, common areas, leasing office and grounds. Inspect for any potential liabilities and immediately report to Community Director.

• Assist with preparation of move out statements within 5 days of move out.

• Assist in the processing of all invoices for timely payment.

• Help Community Manager to monitor community compliance with all Fair Housing regulations and with local ordinance and laws related to company or community specific guidelines in occupancy standards, always demonstrating firm, fair, and consistent administration of all legal and company policies and practices.

• Report all reasonable accommodations and submit required documents to Risk Management in accordance too GK policy.

• Assist Community Manager when needed, serve as community representative for all court proceedings including evictions and small claims cases.

• Help Community Manager to monitor and implement rent increases, utility changes, and HAP contract renewals.

• Heavy phones.

• Creating Maintenance request.

• Corporate training.

CUSTOMER SERVICE REPRESENTATIVE 11/2018 to 6/2021

TARGET CORPORATION – Canoga Park, CA

• Addressed customer and potential customer queries/inquiries effectively and efficiently in complex, fast paced and challenging environment

• Provided professional and friendly customer serve to ensure pleasant customer experience and to meet specific needs of customers

• Handled cashiering duties and calculated total sales at end of each day

• Helped team members, when necessary, in organizing inventory room, labeling products, unloading merchandise, and cleaning up

• Facilitated colleagues during rush periods to foster teamwork while providing exceptional customer service

• Greeted average of 150 customers, per hour, upon arrival into store with positive attitude, while keeping door count of customers entering store

• Ran cash register and provided average of 45 customers, per hour, with speedy and positive check out experience

QUALITY ASSURANCE SPECIALIST 03/2013 to 07/2015

VILLAGE FAMILY SERVICES – NORTH HOLLYWOOD, CA

• Effectively processed, prepared, and maintained confidential program files

• Liaised for therapists and social workers for two locations

• Managed and processed over 300 program files for foster, adoption, and intensive foster families and for mental health program

• Conducted yearly audits on case files for program funding and quality assurance.

• Ensured program files and case management were following HIPPA regulations

• Researched program data using specialized Foster Track Computer System

.

Executive Director 07/2000 to 03/2013

OPERATION LIFE CORP – RESEDA, CA

• Collaborated effectively with community organizations to develop, manage, and oversee outreach programs and volunteers

• Oversaw, trained, and developed volunteers to work in community programs by implementing Lead from Your Strengths Team Building Curriculum

• Exceeded organizational goals for strategic planning, human resources, finance management, and fundraising management

• Developed Friends Feeding Friends homeless program which served over 500 families in community on weekly basis

• Coordinated programs that provided food, showers, and life skill training to homeless and underserved families each month

• Ensured that all policies and procedures were followed by volunteer staff

• Established Life Artz Children and Youth Camp which provided lessons in music, arts, and public speaking

• Managed Project Fatherhood Program which received grant from Children's Institute and National Fatherhood Initiative that catered to over 200 fathers on monthly basis

• Executed weekly meetings for Fatherhood Program at Twin Tower's County Jail, and Orion House for Transitional Living

• Managed public relations and developed collaborative relationships with other non-profit organizations and corporate sponsors

• Processed payroll and completed human resource evaluations

• Updated and maintained training material, employee guidelines, and manuals

• Maintained daily records reporting number of participants and various other data pertaining to each program and submitted monthly reports to executive board and corporate sponsors

FACILITY MANAGER 07/1994 to 10/1999

PRAIRIE MEDICAL GROUP – CULVER CITY, CA

• Managed and supervised front and back-office staff of three departments: OBGYN, Internal Medicine, and Cardiology and Pediatrics

• Coordinated physician schedules for successful operation of medical offices

• Assisted in interviewing, screening, and hiring of new employees

• Reviewed and approved timesheets, paid time off, sick time, and medical leave

• Professionally handled high volume of intake phone calls, scheduled all medical appointments and follow-up appointments for medical group

• Effectively processed all insurance authorizations and claims

• Consistently processed patients' co-pays and any additional collections of accounts for medical group

• Ensured that confidential information of patients' medical records was processed on day-to-day basis

Education

Medical Nursing Assistant Certificate: MEDICAL ASSISTANT

BRYMAN SCHOOL OF NURSING

Life Coaching Certified Program

AWYKEN INSTITUTE

Additional Information

AWARDS:

• Awyken Professional Life Purpose Coach Certification – December 2015, May 2022

• President Barack Obama, United States White House National Call to Volunteers Award -2012

• 94.7 Wave Suzie Orman Inspiration Award- October 2010

• National Fatherhood Institute- Strategic Planning Development - 2009

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