Administrative Assistant Desk Receptionist
Resume:
Tracy Hinklein
**** ******* **** ***** **********, IL 62221•239-***-****•*************@*****.*** PROFESSIONAL SUMMARY Healthcare Support Services professional with 40 years of experience in various roles including Medical Office Front Desk Receptionist, Hospital Unit Coordinator, Administrative Assistant in multiple clinical and non-clinical Acute Care Hospital departments. WORK HISTORY 12/2023 – Present: Prior Authorization and Procedure Scheduling Coordinator AXIS Spine and Orthopedics, Shiloh IL
• Obtain prior authorization for prescribed procedures and/or surgeries
• Schedule prescribed procedures and/or surgeries in surgeon’s office, Ambulatory Surgery Center, or Acute Care Hospital
• Coordinate all preoperative requirements clinically and financially 10/2012 – 10/2023: Business Operations System Specialist Corporate Business Services Lee Health System, Fort Myers FL
• Government Payer Audit and Compliance Specialist
• Worked with outside consultant to develop a build in EPIC Patient Account Management software for automated pre-bill combine of consecutive accounts per payer regulations
• Denials Management pre and post billing
04/2002 – 10/2012: Administrative Assistant Care Management/Utilization Management Lee Health System, Fort Myers FL
• Provided Clerical Support to Director in all aspects of Department Management and Operations
• Meeting Scheduling and Recording of Meeting Minutes
• Staff Scheduling, Time Keeping, and HR Record Keeping
• Materials Management
• Environment of Care Compliance per Accreditation Agency Regulations TECHNICAL SKILLS
• EPIC EMR and Patient Account Management Software
• CIOX HIM Handler Software
• KePro Medicaid Prior Authorization Software
• Microsoft Office Suite
• Compulink Orthopedic Advantage Patient Account Management and EMR Software EDUCATION
• Health Unit Coordinator Vocational Program Southwestern Illinois College 1983
• High School Diploma Freeburg High School Graduate Class of 1982
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