Nelson C Negron

* ****** ******

Hartford, Ct. **106

Home Phone 860-***-****

Email: adwj17@r.postjobfree.com

OBJECTIVE: To obtain an entry position where I can utilize my years of customer service and managerial experiences to produce excellence quality of work in a company and allow future growths and opportunities.

EDUCATION:

-Colorado Technical University, Colorado Springs, CO. – A.S.B.A. – PRESENT

-Manchester Community College, Manchester, Ct - General Studies 2008-2010

EMPLOYMENT:

Webster Bank, New Britain, CT – ACH Ops Supervisor 05/15 – 07/16

Supervised, schedule and delegate daily work assignments while performing evaluations based on staff performance. Cross trained department staff on new product and process.

Participated in departments and management projects to ensure goals, productivity, process and knowledge.

Daily complied with applicable policies and regulations. Foster new ideas and work procedures effectively to internal/external customers. Balanced daily work and General Ledgers.

Effectively motivated, encouraged and developed a team work environment.

American Eagle Federal Credit Union, Glastonbury, CT - ACH Ops Coordinator 04/11 – 06/14

Responsible for day to day management of ACH Operations. Process and transmit ach file returns to Fed.

Ensure daily activities meet and exceed departmental expectations by utilizing a variety of systems such as Miser, OdinView, Nautilus, edesk and Fedline. Verify incoming IAT’s exceptions thru OFAC and Verafin.

Ensure daily activities comply with NACHA regulations and policies by attending Neach conferences, webinars, etc. Adjust journal entries and perform daily reconcilement of ACH GL accounts.

Perform daily Stop Payments, Reclamations, DNE, NOC, Return Items, and balancing. Help members, internal or external partners with any direct deposit or any account issue. Support all other ACH functions. Ability to coach and motivate staff. Assist Management with other duties and projects as assigned.

Seasons Federal Credit Union, Middletown, CT - Operation Specialist II 05/10 – 03/11

Responsible for the day to day back-office operational functions including check holds, stop payment, debit cards orders/disputes, payroll deductions, account adjustments, and check collections.

Perform daily and monthly General Ledger reconciliation on a timely basis. Perform daily Stop Payments

Process and balance ACH exceptions, Payroll & Share Draft in Portico(Fiserv).

Utilized a series of bank’s application for account’s management such as Contact Manager, eDesk, Apex, Client Central, First ROI, EFunds, BancVue, FinCen…

Manage operations-related compliance programs, including Bank Secrecy Act, Anti-Money Laundering and Fraud Management Program. Escalate any significant risk and exposure issues to Management.

Citi Financial, Hartford, CT- HR/Payroll Specialist 11/08 - 05/10

Develop, modify, and run HR/Payroll system queries.

Coordinate HR and payroll processes and procedures, including but not limited to processing new hires, recruitment, termination, transfers, schedule changes, payroll, taxes, direct deposit and status changes.

Perform pay period audit of selected criteria to ensure accuracy of hours in time and attendance system.

Obtain validation and approval for payroll adjustments. Process garnishments orders in HR/Payroll system.

Enter current and/or prior pay period adjustments, bonuses, PTO requests, short-term disability payments or other manual adjustments in Oracle HRMS (PeopleSoft) System.

Perform routine daily processing functions by creating and assigned tickets/cases to different areas within the payroll department to meet service level agreements.

Bank of America, Windsor, CT- Treasury Service Advisor 05/07-10/08

Provide day to day web services and resolution for customers on BA Direct platform.

Provide guidance to customers on any job function on BA Direct by utilizing a variety of system such as Internet browser maintenance, downloads of certificate, new web applications troubleshooting and thru test system. Utilize expertise to drive results within the established framework of defined processes to resolve complex requests within and outside the treasury service environment.

Responsible for gathering information, monitoring accuracy of data, and escalating more complex request to senior partners.

Strong knowledge of Banks Products, Treasury Services, ATM, Wire and ACH PEP+ Systems...

Bank of America, Windsor, CT- Global Client Service Advisor 04/06-05/07

Identify, resolve and discover root causes through research and analysis to provide solutions to basic and moderately complex requests in a timely manner with error free quality.

Helped customers with complex issues and high call volumes by managing the coordination of workflow as a team with senior business partners for resolution.

Interact continuously and deepens relationships with internal partners as well as clients to further enhance client delight. Monitored the accuracy of data input into systems of record, information gathering, research and adjustment, report generation and troubleshooting.

Bank of America, Tampa, Fl- Research and Adjustment Rep II 07/05-04/06

Responsible for researching and resolving simple to complex differences.

Maintain internal operation financial controls by ensuring compliance with bank’s procedure and policy.

Perform maintenance to customer accounts by research and corrections to problems; prepare/process General Ledger entries and stop payments. Balanced work batches at end of day.

Utilize a variety of system such as Vector 4, Boss, Global IDS, Infopac, and View Direct for investigations.

Able to prioritize incoming requests while working with high call volumes. Team Player.

Bank of America, Hartford, CT- Operations Supervisor (ATM) 12/04-06/05

Supervise staff and coordinate daily workflow.

Focus on day to day resolution of problems and execution of ATM transactions.

Review and implement changes in adherence to operations procedures.

Provide guidance to staff and handles exceptions items or unusual situations, referring more complex problems to a senior manager. Provide input into key people decisions.

Fleet Bank, Hartford, CT- Operations Supervisor (ACH Operations) - 07/00-12/04

ACH Operations Lead: Supervise, schedule and delegate work assignments.

Participated in department projects as a SME to increase the quality of departmental goals and productivity.

Cross trained department staff on new product process as it related to ACH operations.

Supervised and conducted work performance evaluation based on staff performance.

Experience in creation and balance of NACHA files, testing mainframe software applications and/or distributed applications including, VRU, TSO, PEP+ system, Infopac, and Technical writing skills.

QUALIFICATIONS:

Managing for Success & Team builder, certificate by Manchester Community College.

5+ years of Supervisory experience (FedEx) in coordinating and executing shipments, operations, training, warehouse, distribution, shipping and receiving and OSHA’s rules and procedures.

Strong customer service, telephone skills, time management and the ability to handle multiple tasks.

Excellent organizational skills and attention to detail essential. Ability to coach and motivate staff.

PC skills, Data entry, Excel, Word, PowerPoint, Outlook, Microsoft Windows 2000 & 2007, Vista, Firefox, Mac, and accounting/math skills.

Bilingual English/Spanish - read, write and translate(fluent).

Reference upon request

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