CustomerService Representative/Administrative Assistant
Resume:
TINA COX
678-***-**** (h) 470-***-**** (cell) **************@****.***
OBJECTIVE
To obtain a position in a company where I can utilize my years of
experience and strong client contact skills to contribute to the
company’s mission and goals
EXPERIENCE
Feb. 2022- to November 2022- Wagner Staffing- Staffing coordinator
Covington Georgia
handle incoming calls, data entry into multiple data bases, process clients when they come in for employment, perform check- ins at client sites, run background checks, help with employee hours forms, administer drug screens, text and call clients for various issues or concerns, email, text and call clients about various needs and issues
2007- 2022 Customer Service Representative, Intermarket Research – Peachtree Corners, GA
-Handle Outbound and Inbound phone calls. Nature of calls varies,
depending on client needs. Majority of calls are for booking of
appointments for sales representative follow-up
-Complete post-call contact with clients via email to be sure needs are met
-Train other representatives on procedures
-Utilize Contact Resource Management databases including Highrise, Reynolds
and VIN Solutions
2003-2007 Caregiver – Covington, GA
-Responsible for the care of three children aged 5 months to 2 years
1999-2003 Collection Manager, Video Warehouse – Conyers, GA
-Duties included handling all collections of overdue fees and merchandise
-Managed staff of 8, including scheduling
-Responsible for handling all money collected from customers
-Prepared inventory file reports
1996-1999 Office Manager, Good Cents Marketing – Conyers, GA
-Managed Call Center of 20+ employees
-Responsibilities included monitoring phone calls, handling deliveries,
scheduling, payroll and filing
1995-1996 Server, Cracker Barrel – Conyers, GA
-Took customers’ orders for food service. Also responsible for
table set up and cleaning
1992-1995 Shift Manager, Pizza Hut – Conyers, GA
-Managed staff of 7-15 people, including scheduling, running reports,
handling money, setting up side work for employees, closing store
1985-1989 Block Coordinator, Western Sizzlin’ – Decatur, GA
-Managed the “block” where all customers placed their orders. Duties
included taking customer orders, relaying orders to cooks, serving drinks
and side salads, prepping desserts
EDUCATION
1983-1987 Towers High School, Decatur, GA – Graduated 1987
1993 Tucker Training Center – Completed Pizza Hut Managers Training Course
COMMUNITY INVOLVEMENT
Volunteer 20+ years with homeless assistance programs including Rainbow Homeless Ministries, Phoenix House and the Atlanta Mission. Church member 20+ years.
REFERENCES
Diane Adams, CEO Intermarket Research
Missy Horsley, Former Co-Worker Intermarket Research
Lisa McNutt, Owner McNutt Cleaning Services
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